EXPAND YOUR TRAINING OPTIONS, WITHOUT ADDING COMPLEXITY.

Evaluating information, making decisions and problem solving happens continually. On average we make as many as 50 decisions before we start work every day. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. The answer rests in our ability to identify options, research, take time to define critical thinking means and learn these skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival as a leader. Using these processes to lead can take the anxiety out of problem solving and make decisions.

Positive Assertiveness is both a communication style and behavior pattern that is fully expressive without being either dominant or passive. According to the tenets of Transactional Analysis, disruptive and unproductive behaviors arise from non-assertive behaviors. On the other hand, organizations that foster positive assertiveness benefit from increased agility, better decision making, higher job mobility and job satisfaction and improved flow of critical information. The personal benefits of Positive Assertiveness include a greater sense of well-being, decreased stress and more focused self-development. This course focuses on the practices of emotional intelligence and self-governance that allow a posture of Positive Assertiveness. Tactics and techniques to use Positive Assertiveness to influence and elevate team members out of disruptive or counter-productive behaviors.

People have the unique ability to come together, specialize, organize, collaborate, delegate share experiences and learn. This instinctive drive to form teams may be our most effective evolutionary trait, allowing us to achieve continuous improvements in the face of change. The team knowledge and the wisdom and experience that we pass on has been exponentially enriched by technology. Our work relationships do more than allow us to achieve tasks, they allow us to innovate, grow and adapt to change. Change has never been so rapid or so vast as today. Our dynamic global economy is characterized by relentless change and an almost infinite and immediate access to information. Teams form and dissolve across languages, cultures, backgrounds, generations and disciplines. The ability to embrace this diversity and dynamicity will determine your ability to lead your teams to new successes and new opportunities.

AI-102: Develop AI solutions in Azure is intended for software developers wanting to build AI infused applications that leverage Azure AI Foundry and other Azure AI services. Topics in this course include developing generative AI apps, building AI agents, and solutions that implement computer vision and information extraction. 

How much productivity is your organization losing to repetitive manual tasks and disconnected systems? Studies show companies waste an average of 21 hours per employee each week on inefficient processes, time you could help reclaim. The PL-200T00 course trains Microsoft Power Platform Functional Consultants to build and deploy low-code solutions that automate tasks, improve workflows, and enhance the user experience. Through hands-on practice, you’ll create Microsoft Power Platform solutions to simplify business processes across Power Apps, Power Automate, Power Pages, and Power BI, all while working with Microsoft Dataverse, Dynamics 365, and external integrations. You’ll also work with security roles, data modeling, AI Builder, and solution packaging, giving you a full picture of what’s possible with the Power Platform and preparing you for the PL-200 certification exam.

Emotional intelligence, also called EQ, is the ability to be aware of, recognize and to manage emotions in themselves and others. and relationships. It’s a pivotal factor in personal and professional success. To discern between di?erent feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments and achieve one's goal. This workshop is based on the emotional intelligence model derived from Daniel Goleman’s work that is comprised by four domains: self-awareness, self-management, social awareness and relationship management. Nested within these are learnable competencies that enable us to improve performance in our personal lives, at work and as a leader.

When you nurture and inspire your team, you give them the confidence to do their jobs well. You want to provide guidance and motivation while showing integrity and modeling the behaviors you want to see in your team. Learn what you need to enhance your skills and transform into a great leader. At its core, leadership means setting goals, lighting a path, and persuading others to follow. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. Learn to craft and deliver your message, to clearly communicate to your audience. They must negotiate alliances, improve their colleagues, and align the ambitions. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.

With a host of new challenges and responsibilities to tackle, new supervisors need adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This course can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!

Leaders need to understand the importance of communicating their ideas, vison, and purpose to the people they lead and to the company as a whole. They need to learn the art of listening to what others saying, processing the information, and responding to it in order to clarify and elicit more information. Understand the impact communication skills have on other people and explore how improving these skills are essential.

What happens when low-code isn't enough? When your Power Platform solution needs to go beyond drag-and-drop simplicity? Microsoft Power Platform Developer Training helps experienced developers extend low-code tools with traditional development practices. You’ll build Power Platform solutions that include Power Apps, Power Automate, and Power BI while integrating with Azure services and RESTful APIs. Learn to customize user experiences, create secure system integrations, and apply application lifecycle management (ALM) practices. This course prepares you for the Microsoft Certified Power Platform Developer Associate certification and gives you hands-on skills that transfer directly to real-world business needs.

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem.

This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms

Coaching and Mentoring are essential skills that can benefit both you and your organization. The organization’s success can depend on how well team members operate together and as individuals and how well they are positioned to make independent decisions on behalf of their organization. Being a coach involves being able to draw experience from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. The role of the coach is to facilitate the full expression of individuals through growth and change. Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. The structure of teams continues to change to adapt to changes in technology, markets, and the necessities and possibilities of remote work. Transformative Leaders facilitate growth and change by learning the unique strengths and challenges of team members to better focus effort on achieving a shared vision; inspiring change more than directing it.

Work has been transformed by technology and globalization. Business writing has changed as a result and more than ever before, work involves writing. Effective business writing can increase productivity and the success of your team. Ineffective business writing can lead to confusion and inefficiency. As team members access their work from more locations and the boundary around the workspace is blurred, the risk of poorly formed language escaping the context of the company has increased. When you're fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a luxury. But it's a skill you must cultivate to succeed: You'll lose time, money, and influence if your e-mails, proposals, and other important documents fail to win people over. This two-day workshop will give participants the tools to become better writers. In business writing, the language is concrete, the point of view is clear, and the objectives are clearly stated. Business writing is purposeful and seeks to communicate across teams and departments, across disciplines, backgrounds and even cultures, languages, and time-zones. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. The tools in this course are designed to help you get your writing done faster and with more confidence.

Do you possess an analytical mind? Is critical thinking a part of who you are? Then you’ve come to the right place. A Certified Threat Intelligence Analyst (CTIA) acts as a force multiplier for organizations looking to reinforce their cyber defense security measures. Threat intelligence is akin to what conventional intelligence agencies across the world engage in to perceive and neutralize threats before any harm can be done. As a certified threat intelligence analyst, you’ll be at the vanguard of your organization’s cybersecurity ecosystem, keeping a 360 degree vigil on existing and foreseen/unforeseen threats. The Certified Threat Intelligence Analyst (CTIA) program is designed and developed in collaboration with cybersecurity and threat intelligence experts across the globe. The aim is to help organizations hire qualified cyber intelligence trained professionals to identify and mitigate business risks by converting unknown internal and external threats into quantifiable threat entities and stop them in their tracks. Much like a ‘hunter-killer’ team, you’ll be deployed as a ‘Blue Team’ operative, tasked with threat identification, and asked to employ the tools at hand to thwart active and potential cyberattacks.

Cybersecurity remains one of the most in-demand IT skill sets, with more than 700,000 unfilled U.S. cybersecurity jobs. CompTIA Security+ is the leading entry-level certification designed to validate the essential skills needed to secure networks, respond to incidents, and protect organizational data. This CompTIA Security+ Certification training prepares you with practical, hands-on experience across security concepts, risk management, cryptography, identity and access management, cloud security, and incident response. As the most widely recognized baseline cybersecurity credential, Security+ meets DoD 8570 requirements and opens doors to intermediate and advanced career paths.

VMware Horizon 8: Deploy and Manage is a five-day combination course of VMware Horizon 8: Skills for Virtual Desktop Management & VMware Horizon 8: Infrastructure Administration. This training collection gives you the hands-on skills to deliver virtual desktops and applications through a single virtual desktop infrastructure platform. You will build on your skills in configuring and managing VMware Horizon® 8 through a combination of lecture and hands-on labs. You learn how to configure and deploy pools of virtual machines and how to provide a customized desktop environment to end-users. Additionally, you will learn how to install and configure a virtual desktop infrastructure platform. You learn how to install and configure VMware Horizon® Connection Server™, VMware Unified Access Gateway™, how to configure a load balancer for use with Horizon, and how to establish Cloud Pod Architecture.

Are you ready to be the first line of defense against today’s most advanced cyber threats? According to Microsoft, organizations experience over 1,000 password attacks every second, and skilled Security Operations Analysts are critical to detecting and responding to them in real time. The SC-200T00 Microsoft Security Operations Analyst training equips you with the skills to investigate threats, automate responses, and safeguard hybrid cloud environments using Microsoft’s leading security tools. You’ll learn to investigate incidents, hunt for threats, configure automation, and protect data in hybrid and cloud environments. You’ll also explore Microsoft Copilot for Security and other AI-driven tools that enhance operational efficiency. Designed specifically to help you prepare for and pass the SC-200 certification exam, this course blends real-world labs with targeted exam coverage to ensure you're ready for test day—and for the job.

The Microsoft Identity and Access Administrator course explores how to design, implement, and operate an organization’s identity and access management systems by using Microsoft Entra ID. Learn to manage tasks such as providing secure authentication and authorization access to enterprise applications. You will also learn to provide seamless experiences and self-service management capabilities for all users. Finally, learn to create adaptive access and governance of your identity and access management solutions ensuring you can troubleshoot, monitor, and report on your environment. The Identity and Access Administrator may be a single individual or a member of a larger team. Learn how this role collaborates with many other roles in the organization to drive strategic identity projects. The end goal is to provide you knowledge to modernize identity solutions, to implement hybrid identity solutions, and to implement identity governance.

Learn how to protect information in your Microsoft 365 deployment. This course focuses on data lifecycle management and information protection and compliance within your organization. The course covers implementation of data loss prevention policies, sensitive information types, sensitivity labels, data retention policies, Microsoft Purview Message Encryption, audit, eDiscovery, and insider risk among other related topics. The course helps learners prepare for the Microsoft Information Protection Administrator exam (SC-400).

Cybersecurity talent gaps continue to grow: over 3.5 million positions remain unfilled worldwide. Organizations urgently need professionals who understand how Microsoft’s security, compliance, and identity (SCI) solutions protect hybrid and cloud environments. The SC-900T00: Microsoft Security, Compliance, and Identity Fundamentals course provides the foundation you need. In this one-day program, you’ll learn essential SCI concepts and how they apply across Microsoft Azure, Microsoft 365, and related services. Through expert instruction and practical labs, you’ll explore identity and access management, Microsoft Defender, Microsoft Sentinel, and compliance capabilities. This training aligns directly to the SC-900 certification exam, making it an excellent starting point for a Microsoft security career path. Exam vouchers are available as an add-on.

In this course, the student will learn how to implement and manage data engineering workloads on Microsoft Azure, using Azure services such as Azure Synapse Analytics, Azure Data Lake Storage Gen2, Azure Stream Analytics, Azure Databricks, and others. The course focuses on common data engineering tasks such as orchestrating data transfer and transformation pipelines, working with data files in a data lake, creating and loading relational data warehouses, capturing and aggregating streams of real-time data, and tracking data assets and lineage.

This course will teach the basics of Microsoft's dialect of the standard SQL language: Transact-SQL. Topics include both querying and modifying data in relational databases that are hosted in Microsoft SQL Server-based database systems, including: Microsoft SQL Server, Azure SQL Database and, Azure Synapse Analytics.

VBA (Visual Basic for Applications) enables you to enhance and extend the capabilities of Microsoft® Excel® and other applications in the Microsoft® Office application suite. You can use VBA to perform tasks that would be difficult or impossible to do using only worksheet functions, and you can automate a wide range of tasks involving the collection, processing, analysis, and visualization of data. This course will give you a good foundation for understanding, creating, and using VBA in your own Excel workbooks, show you how to work with data across different applications, and how to package the macros and functions you create so you can back them up, move them to other computers, and share them with other users

This course teaches Azure administrators how to plan, deliver, and manage virtual desktop experiences and remote apps, for any device, on Azure. Lessons include implementing and managing networking for Azure Virtual Desktop, configuring host pools and session hosts, creating session host images, implementing, and managing FSLogix, monitoring Azure Virtual Desktop performance and health, and automating Azure Virtual Desktop management tasks. Students will learn through a mix of demonstrations and hands-on lab experiences deploying virtual desktop experiences and apps on Azure Virtual Desktop and optimizing them to run in multi-session virtual environments. Candidates of this course must have solid Azure administration skills. This course assumes prior experience, including virtualization, networking, identity, storage, backup and restore, and disaster recovery. Students should have knowledge of on-premises virtual desktop infrastructure technologies as they relate to migrating to Azure Virtual Desktop. Students are expected to have used the tools common to the Azure environment, such as the Azure PowerShell and Cloud Shell.

The Solution Architect is responsible for the successful design, implementation, deployment and adoption of an overall solution. The Solution Architect ensures that the solution meets the customer’s needs now and in the future. In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more. This course is designed to give you an introduction to the Solution Architect role.

This three-day instructor-led course is designed for database administrators and Windows engineers to familiarize them with the concepts in SQL AlwaysOn and High Availability. The course utilizes SQL 2016, but explains the differences from SQL 2012- SQL 2014.

The CSCU program is designed to educate students on the safe operation of computers, devices, and networks by focusing on the more practical aspects of networking and security, allowing them to expand their skills. Students will develop a fundamental understanding of computer, device, and network security issues, including identity theft, credit card fraud, online banking phishing scams, malware, loss of sensitive information, and social engineering. This certification is an excellent complement to educational offerings for knowledge workers and end-users interested in becoming secure power users.

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. You will also learn how Copilot can assist you in executing customer engagement tasks in Dynamics 365. This course includes lectures and hands-on-labs.

Over 80% of security breaches exploit software vulnerabilities, yet most teams address security after the code is written, leaving organizations at risk. The Cyber Secure Coder (CSC) course empowers software developers, testers, and architects to build secure, resilient applications by integrating security into every phase of the software development lifecycle. The CertNexus Cyber Secure Coder (CSC) program guides you through the entire software development lifecycle, emphasizing a security-by-design approach to reduce the risk of security defects, misconfiguration, and vulnerabilities that can undermine your code. Through hands-on labs and real-world scenarios, you’ll learn to eliminate vulnerabilities, find and correct security defects, and design a secure architecture for both new and deployed software. CSC-210 covers secure coding practices, vulnerability assessment, threat modeling, and strategies for maintaining software security long after deployment.

Can you confidently manage and automate Windows Server environments using PowerShell? Over 90% of IT professionals now use PowerShell for automating administration, reducing repetitive tasks, and streamlining Microsoft server and cloud operations. This AZ-040T00 Automating Administration with PowerShell training teaches IT professionals how to use PowerShell for administering and automating administration of Windows Server, Microsoft Azure, Microsoft 365, and other Microsoft platforms. The course provides students with the fundamental knowledge and skills to use PowerShell commands and build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. You’ll learn how to automate administration of Windows servers and remote computers, schedule jobs, manage Active Directory and Microsoft 365, and use Windows PowerShell pipeline techniques. Although Windows Server is the common platform in this course, the skills you gain can be applied to a broad range of Microsoft products including Microsoft Exchange Server, Microsoft SharePoint Server, and Microsoft SQL Server.

Azure is the backbone of many enterprise cloud environments, and networking is critical to performance, security, and scalability. The AZ-700T00: Design and Implement Microsoft Azure Networking Solutions course equips network engineers with the knowledge and hands-on practice to build resilient, secure, and optimized networking solutions in Azure. Through real-world scenarios, you will learn to design and implement virtual networks, establish hybrid connectivity, configure load balancing, secure traffic, and monitor network performance. By the end of the course, you’ll be ready to implement best practices that ensure reliability and performance for enterprise-grade Azure deployments.

In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

Are your Azure solutions truly built to scale, recover, and adapt to enterprise demands? Too many cloud architectures fall short because they weren't designed with the full picture in mind, governance, performance, security, and cost optimization. This instructor-led course gives you the tools and frameworks to design robust, scalable, and secure infrastructure solutions on Microsoft Azure. Through hands-on labs, real-world case studies, and coverage of the Microsoft Cloud Adoption Framework and Well-Architected Framework, you’ll learn how to evaluate requirements and make architecture decisions that align with business and technical goals. You'll also gain the skills needed to confidently prepare for the AZ-305: Designing Microsoft Azure Infrastructure Solutions exam, a key step toward earning your Microsoft Certified: Azure Solutions Architect Expert credential.

The ability to identify and respond to changing trends is a hallmark of a successful business. Whether those trends are related to customers and sales, or to regulatory and industry standards, businesses are wise to keep track of the variables that can affect the bottom line. In today's business landscape, data comes from numerous sources and in diverse forms. By leveraging data science concepts and technologies, businesses can mold all of that raw data into information that facilitates decisions to improve and expand the success of the business.

For a business to thrive in our data-driven world, it must treat data as one of its most important assets. Data is crucial for understanding where the business is and where it's headed. Not only can data reveal insights, it can also inform—by guiding decisions and influencing day-to-day operations. This calls for a robust workforce of professionals who can analyze, understand, manipulate, and present data within an effective and repeatable process framework. In other words, the business world needs data science practitioners. This course will enable you to bring value to the business by putting data science concepts into practice. This course includes hands on activities for each topic area.

This course covers incident response methods and procedures are taught in alignment with industry frameworks such as US-CERT’s NCISP (National Cyber Incident Response Plan), and Presidential Policy Directive (PPD) 41 on Cyber Incident Coordination Policy. It is ideal for candidates who have been tasked with managing compliance with state legislation and other regulatory requirements regarding incident response, and for executing standardized responses to such incidents. The course introduces procedures and resources to comply with legislative requirements regarding incident response. This course is designed to assist students in preparing for the CertNexus Incident Responder Credential (CIR-110). What you learn and practice in this course can be a significant part of your preparation.

76% of IT leaders say hybrid cloud skills are now critical for infrastructure roles. Do you have the hands-on expertise to administer hybrid Windows Server environments? This official Microsoft course, AZ-800T00 Administer Windows Server Hybrid Core Infrastructure, teaches IT professionals how to deploy, configure, and secure Windows Server workloads in on-premises and hybrid environments. You'll learn to manage identity services, virtual machines, DNS, networking, and storage using both Windows Server tools and Microsoft Azure services such as Azure Arc, Bastion, Automanage, and Entra ID. This course prepares you for the Microsoft Certified: Windows Server Hybrid Administrator Associate certification. It maps directly to the AZ-800 exam and pairs with AZ-801T00 Configuring Windows Server Hybrid Advanced Services for full exam coverage.

This course teaches IT Professionals to configure advanced Windows Server services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to secure Azure VMs running Windows Server. The course also teaches IT Professionals how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor.

The benefits of effective change management are considerable, both for organizations and the people in them. The costs of poor change management are equally compelling. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ‘body of knowledge’ for the discipline of change management which provides an independent benchmark for the professional knowledge expected of an effective change manager. This course will earn you 21 PDUs | 21 CDUs

In our current business environment, change is relentless. While this can be challenging, it also presents opportunities. By effectively managing change, organizations improve their performance and achieve their goals. The purpose of the Practitioner certification is to confirm whether the candidate has achieved sufficient know-how to apply and tailor Change Management guidance in a given organizational change situation. A successful Practitioner candidate should be able to apply the change management approaches and techniques learned to a real change initiative. This course will earn you 14 PDUs | 14 CDUs

Nearly 90% of companies use analytics to make big decisions, but many still can't make sense of all the data they have. Your business data has huge potential, you just need to know how to use it. Power BI is one of the most wanted skills in business intelligence today. Companies everywhere use it to turn messy data into clear insights they can act on. In this course, you’ll learn how to design and manage analytics solutions using Power BI by connecting to data sources, transforming raw data with Power Query, and developing insightful reports and dashboards that support business and technical requirements. This official Microsoft course also includes targeted PL-300 exam preparation, equipping you with the skills and confidence to earn your Microsoft Certified: Power BI Data Analyst Associate certification.

As organizations increasingly rely on data to inform strategic business decisions, demand is rising for professionals who can translate raw information into actionable insights. The CompTIA Data+ certification is an early-career data analytics certification that validates the skills required to collect, analyze, interpret, and present data with clarity and confidence. This 5-day certification training course prepares you for the CompTIA Data+ certification exam (DA0-001). It’s ideal for aspiring data analysts, business professionals, or IT specialists looking to deepen their understanding of data analysis and data governance. You’ll gain hands-on data analytics experience across the entire data life cycle, from data mining and transformation to data visualization and reporting. Whether you're new to the field or want to formalize your data analytics knowledge, this course gives you the foundation to work with complex datasets while adhering to governance and quality standards throughout the entire process.

The power of extracting value from data utilizing Artificial Intelligence, Data Science and Machine Learning exposes the learning differences between humans and machines. Humans can apply ethical principles throughout the decision-making process to avoid discrimination, societal harm, and marginalization to maintain and even enhance acceptable norms. Machines make decisions autonomously. So how do we apply ethical principles to data driven technology? This course provides business professionals and consumers of technology core concepts of ethical principles, how they can be applied to emerging data driven technologies and the impact to an organization which ignores ethical use of technology.

Breaking into software development can feel overwhelming; research shows that 30% to 50% of students struggle or drop out of introductory programming courses because the fundamentals are difficult to grasp without the right structure. 55337: Introduction to Programming provides a clear solution. This 5-day, beginner-friendly course introduces you to the basics of computer programming through Microsoft Visual Studio 2022, using C# and Visual Basic. You’ll learn how computers process data, write algorithms, and use decision structures and loops, then progress to object-oriented concepts like classes, inheritance, and polymorphism. The course also introduces debugging, security, I/O, and performance, giving you a solid foundation to advance into Programming in C# and begin your software development journey.

This three-day instructor-led course is aimed at people looking to move into a database professional role or whose job role is expanding to encompass database elements. The course describes fundamental database concepts including database types, database languages, and database designs. This course updates and replaces course 10985C previously published under the same title.

Are you ready to confidently manage your organization’s Office 365 environment? With Office 365 powering productivity for over a million companies globally, demand is growing for IT professionals who can administer its services efficiently and securely. In this hands-on course, you’ll learn how to plan, configure, and manage an Office 365 tenant, covering everything from user identities and directory synchronization to Exchange Online, SharePoint, Teams, and security compliance features. Taught using the E3 license model, the skills you gain will be applicable across most Microsoft 365 deployments. This training is ideal for IT administrators looking to build or sharpen their Office 365 expertise in real-world scenarios, including hybrid environments and multi-service administration.

Welcome to CyberSAFE: Exam CBS-410. Regardless of your computer experience, this class will help you become more aware of technology-related risks and what you can do to protect yourself and your organization from them.

Struggling to keep up with data quality and loading challenges? Analysts spend up to 80% of their time managing pipelines and cleansing data, leaving just 20% for real insights. The SQL Server Integration Services (SSIS) training course teaches you how to efficiently design and optimize ETL workflows, so your team can focus on delivering impactful business intelligence instead of slogging through manual data prep. The SQL Server Integration Services (SSIS) training course teaches you how to design, configure, and secure efficient ETL workflows. You’ll build SSIS packages that connect to multiple data sources, transform complex datasets, and load results into SQL Server or other destinations with precision. You’ll also learn to design control flows, use precedence constraints effectively, optimize package execution, cleanse and validate server data, follow deployment best practices, and maintain a secure SSIS Catalog. By course completion, you’ll have the skills to deliver reliable, high-quality BI solutions that grow with your organization. Note: This course is similar to the retired Course 20767-C: Implementing a SQL Data Warehouse but focuses more on building packages, rather than the entire data warehouse design and implementation.

55343A is the Community Courseware equivalent of retired Legacy Course 20741BC - Networking with Windows Server 2016. This 5-day classroom-based course provides the fundamental networking skills required to deploy and support Windows Server in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking. Although this course and the associated labs are written for Windows Server 2022, the skills taught will also be backwards compatible for Server 2016 and Server 2019.

This is an advanced, expert-level course. Although not required to attend, students are strongly encouraged to have taken and passed another associate level certification in the security, compliance and identity portfolio (such as AZ-500, SC-200 or SC-300) before attending this class. This course prepares students with the expertise to design and evaluate cybersecurity strategies in the following areas: Zero Trust, Governance Risk Compliance (GRC), security operations (SecOps), and data and applications. Students will also learn how to design and architect solutions using zero trust principles and specify security requirements for cloud infrastructure in different service models (SaaS, PaaS, IaaS).

Nearly 60% of employees report spending more than a full workday each week on repetitive, manual tasks; time that could be redirected toward higher-value work. The PL-500T00 Microsoft Power Automate RPA Developer course gives you the skills to eliminate those inefficiencies by creating, deploying, and managing end-to-end automated workflows using Microsoft Power Automate. Through immersive, hands-on training, you’ll learn to work with business stakeholders to analyze process requirements, document business workflows, design automation solutions, and integrate them with Microsoft Power Platform and other systems. By the end of this course, you’ll be ready to build both cloud and desktop flows, implement process mining, handle errors, and deploy secure, scalable solutions that deliver measurable business impact. This course follows exam PL-500 objectives, giving you the hands-on skills and knowledge you need to earn your Power Automate RPA Developer Associate certification.

Professionals using advanced query design techniques complete complex data retrieval tasks up to 40% faster and with greater accuracy than those relying only on basic tools. The Microsoft Access Training – Access Part 2 course equips you with the advanced features, queries, reports, and relational design practices, that make this level of efficiency possible. In this course, you will expand your knowledge of relational database design, promote quality input from users, and learn how to improve database efficiency while strengthening data integrity. You’ll also implement advanced features in tables, queries, forms, and reports, giving you the ability to build databases that are more reliable, usable, and scalable. The training focuses on optimization of Access databases, including performance tuning, normalizing data, applying data validation rules, and improving usability.

Professionals using advanced query design techniques complete complex data retrieval tasks up to 40% faster and with greater accuracy than those relying only on basic tools. The Microsoft Access Training – Access Part 2 course equips you with the advanced features, queries, reports, and relational design practices that make this level of efficiency possible. In this course, you will expand your knowledge of relational database design, promote quality input from users, and learn how to improve database efficiency while strengthening data integrity. You’ll also implement advanced features in tables, queries, forms, and reports, giving you the ability to build databases that are more reliable, usable, and scalable. The training focuses on optimization of Access databases, including performance tuning, normalizing data, applying data validation rules, and improving usability.

Being able to harness the power of PivotTable features & create PivotCharts will help students gain an edge. Not only will students be able to summarize data to analyze, but they can organize the data in a way that can be meaningfully presented to others.

Excel provides Power Pivot to help students organize, manipulate, and report on their data in the best way possible. In this course, students gain a solid understanding of Power Pivot to maximize their effectiveness when analyzing data.

Ready to start building your Excel skills from the ground up? This beginner Excel training course provides the foundation you need to grow your knowledge and become an expert in data manipulation over time. You'll learn how to create and format worksheets, perform basic calculation operations, work with charts and tables, and organize data efficiently. This course also covers Microsoft Office Specialist Program exam objectives to help you prepare for the Excel Associate (Office 365 and Office 2019): Exam MO-200 and Excel Expert (Office 365 and Office 2019): Exam MO-201. Master the basics—and open the door to more advanced skills in data analysis, reporting, data visualization, and spreadsheet management.

Ready to go beyond the basics? Our Intermediate Excel Training course is perfect for professionals who want to turn raw data into clear insights using Microsoft Excel. Whether you're managing projects, tracking budgets, or building reports, this course gives you the tools to work smarter—not harder. You’ll dive into features like advanced functions, data analysis tools, PivotTables, and charting—all designed to help you confidently modify spreadsheets and workbooks to support better decision-making. With over 60% of employers saying Excel skills are in high demand, this training is a smart step in growing your career. This course builds on the foundational knowledge from Excel – Part 1 and takes your skills to the next level. It aligns with Microsoft Office Specialist exam objectives, helping you prepare for the Excel Associate (MO-200) and Excel Expert (MO-201) certifications. You'll learn how to build and modify advanced workbooks that streamline processes and enhance data insights in your organization.

Ready to take your spreadsheet skills to the next level? This Advanced Excel Training course is designed for professionals who want to work smarter—not harder—with Microsoft Excel. You’ll build upon the foundational and intermediate knowledge from Microsoft Excel – Part 1 and Microsoft Excel – Part 2, helping you get the most out of your Excel experience. Learn to collaborate more effectively with colleagues, automate complex or repetitive tasks, and use conditional logic to create powerful formulas and functions. The more you master Excel’s advanced tools, the more you can shift your focus from manual work to extracting the insights your organization needs from its vast amounts of data. From building dynamic dashboards to forecasting trends, this course unlocks the full potential of Excel at your fingertips.

In This Course, students will analyze Excel data, create PivotTables, Pivot Charts as well as Analyzing Pivot Tables.

In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style. This course covers the Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification exam.

In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system. This course builds upon the foundational knowledge presented in the Microsoft Outlook - Part 1 course and will help you customize a communication system well-suited to your work style. This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400.

Want to give your presentations more power and polish? This PowerPoint training course is your perfect starting point. Designed as a beginner-friendly Part 1 introduction, this one-day, instructor-led class teaches you how to use PowerPoint to create and deliver professional, visually engaging slides. Through real-world scenarios and hands-on practice, you’ll learn to build a strong PowerPoint presentation using built-in templates, formatted text, graphics, transitions, and animations. You’ll also get familiar with PowerPoint for the Web, OneDrive, and the essentials of working in Microsoft PowerPoint as part of your Microsoft Office subscription.

Meetings, instruction, training, pitches; these are all a part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to deliver your content, on time, to all audiences, and to only those who need to see it. Oh, and by the way, you need to make it interesting, informative, and memorable. So, how do you do it? Without the help of a robust set of tools, it would be nearly impossible. But Microsoft® PowerPoint® provides you with a variety of such tools that can help you deliver content in nearly any situation, while saving time and effort. By taking advantage of these tools, you will be creating presentations that not only stand out from the crowd, but also don't consume all of your available time. This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the PowerPoint Associate (Office 365 and Office 2019): Exam MO-300.

Drowning in spreadsheets, missed deadlines, and scope creep? Time to take control. This hands-on course introduces the essential tools and features of Microsoft Project. You’ll learn to create structured project plans, link tasks, manage schedules, and allocate resources. Designed for beginners, this training provides a strong foundation for delivering well-organized, trackable plans that can be reviewed and approved by key stakeholders.

How do you keep your project on track once the plan is approved? This course teaches you to manage and adjust Microsoft Project plans during the execution, monitoring, and controlling phases. With 70% of projects failing to meet scope, schedule, or cost goals, the ability to revise timelines, update task progress, and produce real-time reports is essential. You’ll gain the practical skills needed to navigate changes, reuse planning assets, and coordinate across multiple projects.

From the earliest eras of human existence, visual images have been used to represent knowledge, data, and information. Beginning with the Paleolithic cave paintings and continuing to today’s most complex computer networks, these images leverage the ability of the human brain to rapidly perceive patterns and trends from visual representations. In today’s workplace, visual diagrams are an essential part of communication, from road maps to sales flows to process charts. Microsoft® Visio® provides you with an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes. By following the exercises in this course, you will create visually engaging diagrams, maps, and drawings, using graphical elements to make information easier to comprehend.

Microsoft® Visio® stands out among similar applications because of its unique ability to draw a wide variety of diagrams, flowcharts, workflows, and organization structures—anything that can be represented by shapes connected by lines. Most importantly, these shapes can be rearranged and with corresponding lines remaining intact. Visio has improved over the years as features common among Microsoft® Office applications have been added. Today, Visio is well integrated with other members of the Office family as well as Microsoft's cloud-based services. This greatly enriches the sharing and publishing of Visio drawings. In Microsoft Visio - Part 1, you learned the basic skills needed to create and modify various Visio drawings. In Microsoft Visio - Part 2, you will learn about more advanced features—making you a more efficient and effective Visio user.

In this course, you'll learn how to use Word on the desktop to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2019): Exam MO-100 and Word Expert (Office 365 and Office 2019): Exam MO-101 certification exams.

Creating professional-looking documents can help you give your organization a competitive edge. Implementing time-saving features such as document templates and automated mailings helps your organization reduce expenses. Mastering these techniques will make you a valued employee in your organization. This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2019): Exam MO-100 and Word Expert (Office 365 and Office 2019): Exam MO-101 certification exams.

Microsoft Word enables you to do far more than simple word processing. Word includes advanced image manipulation tools, collaboration features, cross-referencing and linking tools, entry forms and data collection, security features, and tools to automate document production. Being able to manipulate graphics and efficiently create, manage, revise, and distribute long documents and forms can help your organization create important and interesting documents. Implementing time-saving features that enable you to work well in a collaborative mode will benefit both you and your organization. Constructing document elements that ensure your readers have access to pertinent information at the click of a button, while at the same time protecting sensitive information, is another important skill. Mastering these skills and techniques will make you a valued employee in your organization This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2019): Exam MO-100 and Word Expert (Office 365 and Office 2019): Exam MO-101 certification exams.

This five- day training course teaches developers the programming skills that are required to create applications using the C# language. During their five days in the classroom, students review the basics of C# program structure, language syntax, and implementation details, and then consolidate their knowledge throughout the week as they build an application that incorporates several features of .NET. The course aims to follow the spirit of the Microsoft Official Curriculum course 20483, while bringing it completely up-to-date with the latest features of C#, .NET 6.0 and Visual Studio 2022. 55339A is the equivalent of the retired MOC Course 20483CC - Programming in C#.

Gain the skills to design, manage, and troubleshoot wired and wireless networks with expert-led CompTIA Network+ training. With the U.S. tech industry expected to grow from 6 million jobs in 2024 to 7.1 million by 2034, demand for skilled IT professionals is on the rise. CompTIA Network+ is a foundational certification for IT professionals with around one year of experience in network administration. This course covers networking fundamentals, infrastructure, security, and operations, equipping you for the CompTIA Network+ (N10-009) exam and real-world IT challenges. Get certified and take your career to the next level!

Server administrators are in high demand, with the U.S. Bureau of Labor Statistics projecting a steady growth in employment for network and computer systems administrators. The CompTIA Server+ Certification course (exam code: SK0-005) is designed to equip you with the essential server administration skills needed to manage and maintain server hardware, software, storage, and virtualization technologies across data center, hybrid, and on-premise environments. This certification training prepares IT professionals with the hands-on skills and theoretical knowledge to pass the certification exam and thrive in real-world infrastructure roles.

Over 70% of business decision-makers say their teams struggle with data access—most don’t know how to use SQL effectively. This one-day beginner-level training course provides a hands-on introduction to SQL fundamentals using Microsoft SQL Server. You’ll learn SQL from the ground up, gaining the skills to write queries, filter and sort results, combine data from multiple tables, and manipulate output for analysis or reporting. Real-world exercises guide you through every step so you can confidently retrieve information from a relational database.

Think you know SQL? Time to level up. SQL appears in over 45% of all data job postings, making it the most in-demand skill for data professionals. In this SQL training course, you’ll build on your foundational skills to write advanced queries, structure and index tables, and control how data is stored and manipulated. Through real-world exercises and expert instruction, you’ll learn how to use subqueries, manage views, and execute transactions—giving you the tools to confidently handle more complex data scenarios.

Did you know that employees spend an average of 28% of their workweek managing emails? That’s over 11 hours dedicated to this single task every week! Ensuring your emails are clear, professional, and effective can save time, prevent misunderstandings, and foster stronger communication. In the Email Etiquette course, you’ll learn how to craft concise, impactful messages, avoid common email pitfalls, and establish a polished, professional tone that resonates with recipients.

Cybercrime damages are projected to cost the world $10.5 trillion annually by 2025. Organizations need leaders who can design and defend secure IT systems against today’s complex threats. The Certified Information Systems Security Professional (CISSP) Training equips you with the expertise to build, manage, and secure enterprise IT environments. Covering the eight domains of the (ISC)² CISSP Common Body of Knowledge (CBK), this course prepares you to design, implement, and oversee security programs that protect critical data and infrastructure. More than just exam prep, this training validates your ability to balance governance, risk, compliance, and technical defenses—skills that make CISSPs among the most respected and highest-paid professionals in cybersecurity.

You learned the rules of grammar in school, but now you'd like to refresh and refine your grammar usage for your professional life. You need to state your ideas clearly and concisely in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style. Improving your grammar will help you deliver polished and professional written communications. Correct grammar and a refined, concise writing style can help you clearly express your ideas to others, streamline the directions and instructions that you deliver, and create impressive presentations and reports.

Deploy reliable, available critical production services in a high availability cluster In the Red Hat High Availability Clustering (RH436) course, you will learn how to provide highly available network services to a mission-critical enterprise environment through the deployment and management of shared storage and server clusters. Created for senior Linux system administrators, this 4-day course strongly emphasizes lab-based activities. You will set up a cluster of systems running the Pacemaker component of the Red Hat Enterprise Linux High-Availability Add-On, and deploy Linux-based services such as web servers and databases on that cluster. Cluster storage components from the Resilient Storage Add-On are also covered; installations and applications that require multiple cluster nodes can access the same storage simultaneously. This includes Logical Volume Manager (LVM) Shared Volume Groups, Red Hat Global File System 2 (GFS2), and Device-Mapper Multipath. This course is based on Red Hat Enterprise Linux 8.3.

CompTIA Project+ is a globally recognized entry-level project management certification that validates essential skills in managing projects, timelines, budgets, and team communication. With the global economy projected to need 25 million new project management professionals by 2030, this certification is an ideal starting point for roles such as project coordinator and project manager. CompTIA Project+ provides a strong foundation for individuals looking to advance in the dynamic and high-demand field of project management across various industries.

Organizations face increasing challenges in securing their information systems. According to ISACA, over 151,000 professionals globally hold the Certified Information Systems Auditor (CISA) certification, underscoring its significance in the IT audit and security industry.  Our Certified Information Systems Auditor (CISA) Training Course is designed to equip professionals with the expertise to assess, control, and ensure the integrity of information systems, aligning them seamlessly with organizational goals and regulatory requirements.

Group Policy is one of the most powerful tools available to enterprise IT professionals—and one of the most misunderstood. This course demystifies Group Policy and teaches you how to use it to secure, configure, and streamline the management of your organization’s Windows Server 2016 systems and Windows clients. Through real-world scenarios and hands-on labs, you'll explore Group Policy processing architecture, implement security and administrative templates, and use PowerShell to manage and automate policies. Whether you're aiming to reduce costs, standardize configurations, or improve network security, this training will give you the experience and tools to do it confidently.

With 90% of Fortune 500 companies using Red Hat, learning to manage Red Hat Enterprise Linux is a powerful career step. Are you ready to take control of Red Hat systems and build real command-line confidence? Red Hat System Administration I (RH124) is the first course in Red Hat’s core system administration training track, designed for IT professionals without previous Linux experience. This lab-based course provides students with Linux administration skills by focusing on core administration tasks, such as managing files, controlling services, and configuring Red Hat Enterprise Linux servers. RH124 provides a foundation for students who plan to become full-time Linux system administrators and is the first step toward earning the Red Hat Certified System Administrator (RHCSA) credential. The journey continues with Red Hat System Administration II (RH134).

Looking to bridge the gap between business analysis and strategy? The Strategic Business Analysis course equips professionals with the tools to define business needs, evaluate organizational readiness, and deliver solutions that align with long-term business goals. You'll learn how to approach business problems strategically, evaluate internal and external environments, and communicate effectively with stakeholders. This practical, insights-driven course helps learners improve their decision-making using proven analysis techniques, risk assessment methods, and data visualization tools. Ideal for professionals aiming to advance their careers, support change initiatives, or earn a certificate that validates their strategic business expertise. By the end of the course, you’ll have the skills and confidence to perform high-level analysis, align business needs with organizational goals, and contribute to sustainable, data-informed business decisions. 14 PDUs / 14 CDUs – Approved professional development credits from PMI and IIBA®.

In this course, students will examine advanced security concepts, principles, and implementations that pertain to enterprise level security.

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.

Is your team ready to make informed cloud decisions in today’s digital-first world? With 94% of enterprises already using cloud services and cloud computing projected to generate over $1 trillion in revenue by 2028, understanding cloud fundamentals is more essential than ever. The CompTIA Cloud Essentials+ certification course provides a business-focused introduction to cloud concepts, governance, and compliance. Designed for non-technical professionals, this CompTIA course prepares you to assess cloud environments, evaluate service models, and support strategic IT decisions. You’ll gain the knowledge needed to pass the Cloud Essentials+ certification exam (CLO-002) and bridge the gap between technical teams and business goals. The course aligns with official exam objectives and includes practice questions, making it ideal for those pursuing CompTIA IT certifications or enhancing their cloud fluency through eLearning.

According to recent industry reports, cybercrime is expected to cost the world $10.5 trillion annually by 2025. The Certified Information Security Manager (CISM) certification equips professionals with the knowledge and skills to manage and govern an enterprise’s information security program effectively. This course provides expert-led training to help you prepare for the CISM certification exam, covering key domains like risk management, governance, and incident response.

Red Hat JBoss Application Administration I teaches you the best practices for installing and configuring Red Hat® JBoss® Enterprise Application Platform (JBoss EAP) 7. Through hands-on labs, learn the essential, real-world tasks that a system administrator needs to know to effectively deploy and manage applications on JBoss EAP. This course is based on Red Hat JBoss® Enterprise Application Platform 7.4. This course will help prepare you to take the Red Hat Certified Specialist in Enterprise Application Server Administration exam.

This course empowers you to provision and manage Red Hat® JBoss® Enterprise Application Platform (JBoss EAP) in large-scale production environments. Intended for experienced administrators, this course will help you gain a deeper understanding of how to work with JBoss EAP by taking a closer look at installation, clustering, deployments, scripting, management, messaging, and security with a view towards building on the skills established in the Red Hat JBoss Application Administration I (JB248) course.

Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management.

Write concisely. Communicate clearly. Make every word count. In today's workplace, strong business writing is more than a nice-to-have—it's a competitive edge. Whether you're sending a quick memo, drafting a proposal, or composing a comprehensive report, clarity and brevity are essential. This course equips you with the writing skills to craft effective sentences and paragraphs, eliminate wordiness, and convey your message with impact. Effective communication isn't just about getting your point across; it's about doing so efficiently. Poor communication costs U.S. businesses approximately $2 trillion annually, equating to over $15,000 per employee. By enhancing your business writing skills, you can contribute to increased productivity and reduced misunderstandings in your organization.

This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others.

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This course has been approved for 7 PDUs | 7 CDUs

This workshop will give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Did you know that professionals spend an average of 4.3 hours per week searching for misplaced papers and files, costing businesses thousands in lost productivity? (Source: The Wall Street Journal). Without strong organizational skills, time management challenges and workplace inefficiencies can add unnecessary stress and limit professional success. This one-day course is designed to help individuals develop effective organizational strategies, manage time efficiently, and prioritize tasks for maximum productivity.

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.

Already familiar with the basics of Linux? RH134: Red Hat System Administration II takes you further, improving your skills in managing Red Hat Enterprise Linux environments. With Red Hat Enterprise Linux powering over 90% of Fortune 500 companies’ operations, advanced Linux administration skills are in high demand. This Red Hat® training course goes deeper into core Linux system administration skills, helping you build proficiency in managing Red Hat Enterprise Linux systems, performing troubleshooting, configuring SELinux, working with logical volumes, and managing file systems. You’ll also complete tasks aligned with the EX200: Red Hat Certified System Administrator exam, setting you on the path toward becoming a Red Hat Certified System Administrator.

This course focuses on the key tasks needed to become a full time Linux administrator and goes deeper into enterprise Linux administration including file systems and partitioning, logical volumes, SELinux, firewalling, and troubleshooting.

Already have hands-on Linux experience and need to get RHCSA-certified—fast? The Red Hat RHCSA Rapid Track Course delivers five days of intensive training that combines the content of RH124 and RH134 in an accelerated pace. This expert-led course is designed for experienced Linux system administrators and covers Red Hat Enterprise Linux 9. You’ll learn to manage packages, storage, users, services, networking, security, containers, and more—quickly and thoroughly. It also prepares you to take the Red Hat Certified System Administrator (RHCSA) certification exam with confidence.

Project success depends on choosing, motivating, and leading the project team. This course focuses on improving the project manager’s human resource expertise, from initial planning through project closure. Participants will apply all course principles to a work-related case study taken directly from their work environment. At course completion, students will be able to develop a human resource plan, acquire optimal team members, develop and motivate team members, and manage team members to accomplish project goals. NOTE: This course will earn you 14 PDUs.

This course provides participants with tools and techniques to help them determine and deliver products, services, and results that meet requirements, expectations, and deadlines. NOTE: This course will earn you 14 PDUs.

This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on both improving the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakeholders, a critical component for successful project. Participants will apply all course principles to a work-related case study taken directly from their work environment. NOTE: This course will earn you 14 PDUs.

Discover the essentials of IT with CompTIA IT Fundamentals+ (ITF+). Perfect for beginners, this course covers foundational IT concepts, including hardware, software, networks, databases, and security. Build confidence in troubleshooting and decision-making for IT environments while preparing for the CompTIA ITF+ certification exam  (FC0-U61).

Cyber threats are constant—and escalating. To defend networks and critical assets, today’s IT professionals need more than just awareness—they need structured, tested methods to detect, respond, and recover. The average breach costs $4.45 million—making fast, skilled response more critical than ever. The CyberSec First Responder (CFR) course from CertNexus equips practitioners with the skills to assess risk, monitor for intrusions, analyze threats, and respond to incidents in real time. Built around leading frameworks like NIST 800-61r2 and PPD-41, this 5-day course prepares learners to protect information systems and carry out Defensive Cyber Operations (DCO) effectively. This course also prepares candidates for the CFR-410 certification exam, validating their ability to detect, contain, analyze, and recover from cybersecurity incidents across modern network environments.

Adobe Acrobat Pro DC puts the power of the Portable Document Format, literally, at your fingertips. By taking advantage of the functionality & features available in Acrobat, you will ensure the integrity of your documents regardless of who views them.

Over 90% of Fortune 100 companies use AWS, and demand for skilled AWS Solutions Architects continues to grow. In this course, you'll gain the hands-on experience and technical knowledge needed to design secure, high-performing, resilient, and efficient cloud infrastructure on AWS. Learn best practices using the AWS Well-Architected Framework while building real-world solutions that align with business objectives. This course also helps prepare you for the AWS Certified Solutions Architect – Associate exam and is ideal for professionals working toward becoming a certified AWS Solution Architect.

As organizations increasingly migrate to the cloud, professionals need the skills to navigate and manage this complex environment. The AWS Technical Essentials course provides a foundational understanding of essential AWS services and equips you to make informed decisions about IT solutions based on business requirements. In just one day, this instructor-led training introduces you to core AWS concepts, services, and terminology. You’ll explore tools like Amazon EC2, Amazon S3, Amazon DynamoDB, and Amazon Virtual Private Cloud (VPC)—and gain hands-on experience with real-world use cases. This technical essentials course also provides a launching point for further AWS training, helping you choose among several AWS compute services that align with your goals.

According to Amazon, millions of active customers use AWS every month—and demand is growing for professionals who can support, automate, and manage those deployments. The Cloud Operations on AWS course is designed for system administrators, operations professionals, and those seeking to become AWS Certified SysOps Administrators. Through expert-led AWS training and hands-on labs, you’ll learn how to use AWS services to configure, deploy, monitor, and troubleshoot systems in the AWS cloud. This course blends theory with practice, helping you understand how to automate repeatable deployments, maintain an AWS cloud environment, and manage access to AWS resources using IAM and AWS Systems Manager.

This course is aligned to the IIBA BABOK Version 3 and covers the IIBA knowledge areas on the Entry Certificate in Business Analysis (ECBA) exam. This Foundations of Business Analysis course is a practioner based, skills training course for a beginner to intermediate audience, not an exam preparation course. The course provides students a clear understanding and total immersion into all of the facets of the business analyst role, including a thorough walkthrough of the various domain/knowledge areas that comprise the business analysis profession. Students are provided an opportunity to try their hand at several business analysis techniques for eliciting, analyzing, and modeling requirements. The business analysis work performed in strategy analysis and solution evaluation, which is most often the least familiar to business analysts, is thoroughly presented and explored. Students completing this course will be well equipped with new skills and knowledge that can be immediately applied on current and future projects.

Improving business processes can deliver immediate results, including higher quality, reduced waste, increased efficiency, and enhanced productivity. This course provides the skills needed to analyze, improve, and manage business processes. It is part of the Business Process Management (BPM) certificate program and is designed for professionals looking to enhance operational performance.

Need to turn raw SQL Server data into clear, professional reports? This beginner-friendly course teaches you how to do just that using Microsoft SQL Server Report Builder and SQL Server Reporting Services (SSRS). In Report Builder Level 1 (Course 55123), you’ll learn how to connect to data sources, create tables and matrix reports, group and filter data, apply formatting, and add visualizations like charts. The course combines foundational theory with hands-on labs to help you produce reports that are insightful and presentation-ready. Whether you're starting from scratch or transitioning from another reporting tool, this 2-day class equips you with the practical skills to create, polish, and share reports that support decision-making.

In this course, students will continue their learning on the foundations of report writing with Microsoft® SQL Server® Report Builder and SSRS. The focus will be on report creation by connecting to a database and manipulating the data.

This course provides a way for students to create and collect their notes. This course will introduce students to using OneNote notebooks to store a variety of content in an organized way, access the content from anywhere, and also share it.

This course will assist students in understanding and implementing strategies that will help to motivate their work force.

In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.

In this course, students will learn how to create, configure, and manage a SharePoint team site so that your team or organization can share information and collaborate effectively. This course is for an on-premise SharePoint environment.

Microsoft® Office Publisher is an application capable of producing greeting cards, certificates, newsletters, and other printed publications. Publisher includes a large collection of templates that provide a great way to start a new publication.

In this course, students will learn to use advanced document tools and modify document properties, compare documents, enhance scans, as well as enhance documents by adding rich media such as sound, video, and interactive buttons. Students will learn to use the measurement tool, the distance tool, the perimeter tool and the area tool. Students will create interactive forms from a Word document or InDesign document, add form elements, add check boxes and radio buttons, and distribute forms for feedback. Students will understand the importance of accessibility and test for accessibility. Finally, students will understand signatures, create signatures, and add signatures to a document.

JavaScript Essentials with jQuery provides an introduction to and experience working with the JavaScript programming language in the environment it's used in the most: the browser.

DevOps Foundation® is a fast-paced, interactive two-day course that introduces essential DevOps principles, practices, and cultural shifts. Through real-world examples and hands-on exercises, you'll learn how DevOps bridges development and operations to drive collaboration, automation, and continuous improvement. Inspired by The Phoenix Project and backed by the latest State of DevOps research, this course goes beyond theory. It helps business and technical professionals alike understand how to bridge silos, increase collaboration, and accelerate innovation. Whether you're looking to drive digital transformation or just work more effectively in cross-functional teams, DevOps Foundation® sets you up for success.

Certified Network Defender (CND) is a vendor-neutral, hands-on, instructor-led comprehensive network security certification training program. It is a skills-based, lab intensive program based on a job-task analysis and cybersecurity education framework presented by the National Initiative of Cybersecurity Education (NICE). The course has also been mapped to global job roles and responsibilities and the Department of Defense (DoD) job roles for system/network administrators. The course is designed and developed after extensive market research and surveys.

Need reports but limited by your current database tools? This Crystal Reports 2016 training course is your entry point to professional-grade reporting. You’ll learn how to pull data from various sources, like relational databases and Excel, then shape and present it using formulas, parameters, groups, and visuals. By the end of this two-day course, you’ll be able to build clear, compelling reports and distribute them in the format your team or clients need. Whether you’re brand-new to reporting or looking to level up from Excel, this course gives you a practical foundation in Crystal Reports.

In this course, students will create complex reports & data sources using the tools in Crystal Reports 2016. Students will not only create more complex reports including sub-reports and cross-tabs, but will also increase their speed and efficiency.

Are you still managing Red Hat Enterprise Linux systems manually? Enterprise IT teams managing thousands of Linux systems rely on Red Hat Satellite to automate provisioning, updates, and compliance—cutting manual effort by up to 75%. In this hands-on training course, you’ll learn how to configure and maintain Red Hat Satellite 6.11 to manage the full lifecycle of Red Hat Enterprise Linux (RHEL) systems. Through real-world labs, you’ll deploy Satellite servers, manage content views, automate host provisioning, and integrate Ansible for streamlined configuration. This is the course that equips you for successful large-scale management of Red Hat Enterprise Linux systems—and helps you become a Red Hat Certified Specialist in Deployment and Systems Management.

Having the technical skills and knowledge is only one part of being the best you can potentially be in the workplace. In addition to hard skills, we must constantly develop the soft skills that allow us to work the most effectively with others. So, what are some of the most important soft skills? This course has been approved for 7 PDUs | 7 CDUs

In this course, students will learn develop their ability to analyze and evaluate information.

In this course, students will gain a valuable skill set to deal with difficult customers in various situations.

In this course, students will develop the skills required to be more efficient and proficient supervisors.

The SHRM Essentials of HR Management course provides a foundational overview of HR practices for anyone new to the field or looking to formalize their understanding. Developed by SHRM, this introductory-level HR program covers six key HR topics and provides tools you can immediately put to use in your organization. This online interactive learning experience helps reduce HR-related risks, improve employee engagement, and build effective HR strategies. Whether you're focused on recruitment, onboarding, employee retention, or navigating employment laws, this self-paced course equips you with real-world knowledge that aligns with the SHRM standards for knowledge and behavior.

Ready to join the exclusive ranks of HR professionals who command premium salaries and shape organizational strategy at the highest levels? Statistics show that SHRM-certified professionals earn an average of 25% more than their non-certified counterparts. This SHRM-CP/SHRM-SCP Certification Preparation course is built around the official SHRM Learning System® and aligned with the SHRM Body of Competency and Knowledge™ (BoCK). You’ll gain a deep understanding of behavioral competencies, HR strategy, employee engagement, compliance, workforce planning, and more. With real-world application, expert guidance, and structured exam prep, this course prepares professionals to earn the SHRM-CP or SHRM-SCP credential and lead with confidence in a dynamic workplace.

The goal of the course is to prepare professionals for the challenging CCSP exam by covering the objectives of the exam based on the six domains as defined in the (ISC)2 CCSP common body of knowledge.

This comprehensive course addresses testing in a DevOps environment and covers concepts such as the active use of test automation, testing earlier in the development cycle, and instilling testing skills in developers, quality assurance, security, and operational teams. The course is relevant for every modern IT professional involved in defining or deploying a DevOps testing strategy for their organization, as test engineering is the backbone of DevOps and the primary key for successful DevOps pipeline to support digital transformation. Actionable and exciting exercises will be used to apply the concepts covered in the course and sample documents, templates, tools, and techniques will be provided to leverage after the class. This certification positions learners to successfully complete the Continuous Testing Foundation exam.

DevOps adoption continues to grow, with 80% of organizations implementing DevOps practices to accelerate delivery and improve performance. Yet many transformations stall due to cultural resistance, not technical barriers. The DevOps Leader (DOL)® training course is designed to close that gap by preparing professionals to take a transformational leadership approach and make an impact within their organization by implementing DevOps. This unique and practical experience equips participants with the new skills and tools to engage people across the DevOps spectrum. You’ll learn how to foster the human dynamics of cultural change, align and collaborate to break down silos, and evolve the organization through real-world leadership strategies.

Configure and manage OpenShift clusters to maintain security and reliability across multiple applications and development teams. Red Hat OpenShift Administration II: Configuring a Production Cluster (DO280) prepares OpenShift Cluster Administrators to perform daily administration tasks on clusters that host applications provided by internal teams and external vendors, enable self-service for cluster users with different roles, and deploy applications that require special permissions such as such as CI/CD tooling, performance monitoring, and security scanners. This course focuses on configuring multi-tenancy and security features of OpenShift as well as managing OpenShift add-ons based on operators. The skills you learn in this course can be applied using all versions of OpenShift, including Red Hat OpenShift on AWS (ROSA), Azure Red Hat OpenShift, and OpenShift Container Platform. This course is based on OpenShift Container Platform 4.14.

With 94% of enterprises relying on cloud infrastructure and hybrid cloud adoption growing rapidly, technical professionals must be equipped to manage and secure cloud environments across platforms. The CompTIA Cloud+ certification course validates the hands-on skills required to deploy, maintain, and troubleshoot cloud systems in real-world environments. This course covers critical topics including cloud architecture, performance monitoring, automation, and security. It prepares IT professionals for the CompTIA Cloud+ certification exam (CV0-003) and supports career growth in cloud infrastructure roles.

How do you transform complex tables into clean, analysis-ready datasets? This training course teaches you how to write analytical queries using Transact-SQL (T-SQL) for business intelligence (BI) workflows. You’ll learn to manipulate columns, combine tables, aggregate results, and encapsulate logic in reusable views and procedures. With a focus on BI scenarios, the course prepares you to deliver clean, structured datasets to tools like Power BI, Excel, SSRS, and RStudio.

Did you know that 80% of Fortune 500 companies use SharePoint to power collaboration and manage content across teams? It’s a powerful platform—but without the right training, it’s easy to feel lost in the complexity. The 55215 SharePoint Online Power User Course helps you take control of your SharePoint sites with practical, hands-on instruction designed for real business users. You’ll learn how to build, organize, and manage sites that actually work for your team—while picking up best practices and learning what to avoid along the way. Through live demos and guided exercises, you’ll gain the skills and confidence to make SharePoint Online a productive, user-friendly hub for your organization.

This is a five-day, comprehensive, and hands-on training course geared for developers who have little or no prior working knowledge of object-oriented programming languages, such as those working on C, COBOL, 4GL, etc.

This course provides an in-depth treatment of the many significant Java 9 features and updates, with the goal of demonstrating how these features can be used to improve the performance and functionality of Java applications.

With more than 250,000 organizations worldwide and 85% of Fortune 500 companies relying on Microsoft® SharePoint® for collaboration and content management, its value in modern enterprise is undeniable. The SharePoint Online for Administrators course equips you to become a skilled administrator who can configure, optimize, and secure SharePoint Online within Microsoft 365 environments. You’ll dive into SharePoint’s architecture with hands-on learning across site collections, user profiles, taxonomy setup, apps, and compliance tools. The course also emphasizes critical areas such as data connectivity, storage management, and search configuration to support seamless collaboration.

When attacks slip through unnoticed, the results are costly: data breaches, regulatory fines, downtime, and lost customer trust. And the demand for skilled defenders has never been higher, with the U.S. Bureau of Labor Statistics projecting a 33% growth in Information Security Analyst jobs from 2023 to 2033, far outpacing most careers. Without trained analysts, organizations are left vulnerable. CompTIA Cybersecurity Analyst (CySA+) training equips you with the skills employers demand, including threat detection, log analysis, and incident response. This hands-on certification course prepares you to identify vulnerabilities, stop attacks before they spread, and keep critical systems secure. This instructor-led course prepares you to proactively defend systems using behavioral analytics, threat intelligence, and hands-on investigation tools. You’ll gain real-world experience managing vulnerabilities, analyzing SIEM output, investigating incidents, and preparing for forensic analysis—all while developing the knowledge needed to pass the CompTIA CySA+ certification exam (CS0-002 or CS0-003). The CySA+ certification is also DoD 8570/8140 approved, making this course an excellent choice for military, civilian, and contractor personnel who require compliance with Department of Defense cybersecurity workforce standards.

Looking to move up in risk management or earn one of the world’s top-paying IT certifications? The CRISC Certification Training course prepares you to take the CRISC exam and build practical expertise in risk and information systems control—essential skills for today’s digital enterprises. Developed around the latest ISACA certification framework, this course equips you to assess IT and enterprise risk, develop effective risk response plans, and monitor control performance. You'll gain the insight and preparation you need to pursue the CRISC certification exam, enhance your governance capabilities, and meet the challenges of modern compliance and risk management roles.

In this course you will build core knowledge and skills in managing containers through hands-on experience with Docker, Kubernetes, and the Red Hat® OpenShift® Container Platform and understand one of the key tenets of the DevOps movement: continuous integration and continuous deployment. Containers have become a key technology for the configuration and deployment of applications and microservices. Kubernetes is a container orchestration platform that provides foundational services in Red Hat OpenShift Container Platform, allowing enterprises to manage container deployments and scale their applications using Kubernetes. In addition to gaining an understanding of these tools, you will build core administration skills through the installation, configuration, and management of an OpenShift cluster.

Security remains one of the hottest topics in IT and other industries. It seems that each week brings news of some new breach of privacy or security. As organizations scramble to protect themselves and their customers, the ability to conduct penetration testing is an emerging skill set that is becoming ever more valuable to the organizations seeking protection, and ever more lucrative for those who possess these skills. In this course, you will be introduced to some general concepts and methodologies related to pen testing, and you will work your way through a simulated pen test for a fictitious company.

System downtime and unresolved errors can bring operations to a halt. The Red Hat Linux Diagnostics and Troubleshooting (RH342) course equips senior system administrators with advanced skills to diagnose and fix problems across Red Hat Enterprise Linux environments. This enterprise Linux diagnostics and troubleshooting course provides system administrators with the tools and techniques they need to successfully diagnose and fix common issues. Through hands-on labs, you’ll practice and demonstrate knowledge and skills learned in Red Hat Enterprise Linux diagnostics and troubleshooting, working with various subsystems to diagnose and fix storage issues, network issues, security issues, kernel issues, hardware issues, and RPM issues, including boot issues and third-party application issues.

Red Hat Security: Identity Management and Authentication (RH362) provides the skills to configure and manage Identity Management (IdM), the comprehensive identity management component bundled with Red Hat Enterprise Linux. This course helps students to gain the skills with this technology most requested by customers. Some topics covered in this course are central management and provisioning of user accounts; design and installation of IdM server topologies; operation of the integrated DNS and TLS Certificate Authority services; management of two-factor authentication, smart card authentication, and operation as a single-sign on provider; integration and management of two-way trusts with Active Directory; and troubleshooting and disaster recovery planning. Registration of Linux clients to IdM and operation in enterprise environments that use both Linux and Microsoft Windows clients and servers is discussed.

In this course, students will learn general strategies for planning, designing, developing, implementing, and maintaining an IoT system through various case studies and by assembling and configuring an IoT device to work in a sensor network. Students will create an IoT device based on an ESP8266 microcontroller, implementing various common IoT features, such as analog and digital sensors, a web-based interface, MQTT messaging, and data encryption. This course prepares students for taking the CertNexus Certified Internet of Things (IoT) Practitioner (Exam ITP-110). This course includes an exam voucher.

Your systems may be secure today, but what about tomorrow? With threats evolving and infrastructure stretching across physical, virtual, and cloud environments, security is no longer a checklist; it’s a continuous, automated strategy. If you’re ready to go beyond the basics and build enterprise-grade defenses for hybrid environments, the Red Hat Security: Linux in Physical, Virtual, and Cloud (RH415) course will empower you to take control of security and compliance across Red Hat Enterprise Linux deployments. Through immersive, hands-on labs, you’ll learn how to proactively manage risk using tools like SELinux, OpenSCAP, Red Hat Insights, Red Hat Satellite, and Ansible Automation Platform. You won’t just react to vulnerabilities; you’ll anticipate and eliminate them at scale.

The Microsoft 365 Identity and Services course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role. This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Microsoft 365 management, and Microsoft 365 identity management. In tenant and service management, you will examine the key components of your Microsoft 365 tenant that must be planned for, implemented, and managed. This includes an introduction to the following Microsoft 365 platform services from the perspective of a Microsoft 365 Enterprise Administrator: Exchange Online, SharePoint Online, Microsoft Teams, and the Microsoft Power Platform components (Power Apps, Power Automate, Power BI, and Power Virtual Agents). In Microsoft 365 management, you transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity to Microsoft 365, managing Microsoft 365 Apps for Enterprise deployments, and configuring Office Telemetry and Workplace Analytics. In Microsoft 365 identity management, you will learn how to plan for and implement Azure AD Connect, how to manage synchronized identities, and how to design and manage solutions for external access.

The Microsoft 365 Mobility and Security course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role. This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 security management, Microsoft 365 compliance management, and Microsoft 365 device management. In security management, you will examine all the common types of threat vectors and data breaches and how Microsoft 365’s security solutions address these security threats. These solutions include: use of the Zero Trust security model, Microsoft Secure Score, Azure Identity Protection, Exchange Online Protection, Microsoft Defender for Office 365, Privileged Identity Management, Safe Attachments, Safe Links, and Threat Intelligence services such as Attack Simulation training, Threat Explorer, Threat Trackers, and Microsoft Threat Protection. In compliance management, you will examine the key aspects of data governance, including Information Rights Management, message encryption, data loss prevention (DLP), in-place records management, creating DLP policies and policy tips, and Azure and Windows Information Protection. In Microsoft 365 device management, you will learn how to co-manage your Windows 10 devices, how to transition from Configuration Manager to Intune, and how to implement Windows Autopilot, Windows Analytics, and Mobile Device Management.

Managing Microsoft System Center Configuration Manager (SCCM) manually can be time-consuming and error-prone. PowerShell gives administrators the tools to automate repetitive processes, improve accuracy, and manage large environments more efficiently. This hands-on training teaches you how to integrate PowerShell with SCCM to handle collections, deployments, operating system distribution, compliance, and reporting. By the end of the course, you’ll leave with practical scripts and techniques that save time and reduce effort in day-to-day administration.

A course that teaches the core Adobe Captivate skills needed to create eLearning courses.

A course that teaches the higher-end, more advanced functionality of Adobe Captivate 2019.

This course supports you in providing unified storage for enterprise servers and Red Hat® OpenStack Platform with Red Hat Ceph Storage. Learn to use a Ceph storage cluster to provide servers and cloud resources with object storage compatible with the Amazon S3 or OpenStack Swift APIs, Ceph-native or iSCSI-based block storage, and file storage using CephFS. This course is for you if you are a storage administrator or cloud operator who intends to deploy Red Hat Ceph Storage to your production data center environment or OpenStack installation.

Red Hat OpenShift Administration I: Operating a Production Cluster (DO180) prepares OpenShift cluster administrators to manage Kubernetes workloads and to collaborate with developers, DevOps engineers, system administrators, and SREs to ensure the availability of application workloads. This course focuses on managing typical end-user applications that are often accessible from a web or mobile UI and that represent most cloud-native and containerized workloads. Managing applications also includes deploying and updating their dependencies, such as databases, messaging, and authentication systems. The skills that you learn in this course apply to all versions of OpenShift, including Red Hat OpenShift on AWS (ROSA), Azure Red Hat OpenShift, and OpenShift Container Platform. This course is based on Red Hat OpenShift 4.14.

Design, build, and deploy containerized applications on Red Hat OpenShift. Red Hat OpenShift Developer II: Building Kubernetes Applications (DO288) teaches you how to design, build, and deploy containerized software applications on an OpenShift cluster Whether you are migrating existing applications or writing container-native applications, you will learn how to boost developer productivity powered by Red Hat® OpenShift Container Platform, a containerized application platform that allows enterprises to manage container deployments and scale their applications using Kubernetes. The skills you learn in this course can be applied using all versions of Red Hat OpenShift, including Red Hat OpenShift on AWS (ROSA), Azure Red Hat OpenShift (ARO), and Red Hat OpenShift Container Platform. This course is based on Red Hat OpenShift 4.14.

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This class includes an exam voucher.

What if you could build enterprise-grade apps without writing a single line of code? With Microsoft PowerApps, anyone can design low-code apps that streamline business processes, connect to real data, and integrate with Microsoft 365—all without writing a single line of code. The 55265 Microsoft PowerApps Training course equips students to create professional-grade apps that connect with data sources like Excel, SharePoint, and Azure SQL. Through guided instruction and hands-on labs, you’ll learn how to build canvas and model-driven apps, apply branding, write formulas, and embed your apps in tools like Teams and SharePoint Online.

Plan, implement, and manage OpenShift clusters at scale Red Hat OpenShift Administration III: Scaling Kubernetes Deployments in the Enterprise (DO380) expands upon the skills required to plan, implement, and manage OpenShift® clusters in the enterprise. You will learn how to configure and manage OpenShift clusters at scale to address increasing and special demands from applications and ensure reliability, performance, and availability. This course is based on Red Hat® OpenShift Container Platform 4.14.

Learn to operate a Red Hat® OpenStack Platform private cloud and manage domain resources to secure and deploy modern, scalable cloud applications, networks and storage Red Hat OpenStack Administration I: Core Operations for Domain Operators (CL110) teaches you how to operate and manage a production Red Hat OpenStack Platform (RHOSP) single-site overcloud. You will learn how to create secure project environments in which to provision resources and manage security privileges that cloud users need to deploy scalable cloud applications. You will learn about OpenShift integration with load balancers, identity management, monitoring, proxies, and storage. You will also develop more troubleshooting and Day 2 operations skills in this course. This course is based on Red Hat OpenStack Platform 16.1.

Configure and manage network infrastructure using Red Hat Ansible Automation Platform. Network Automation with Red Hat Ansible Automation Platform (DO457) is designed for network administrators or infrastructure automation engineers who want to use network automation to centrally manage the switches, routers, and other devices in the organization's network infrastructure. Learn how to use Red Hat Ansible Automation Platform to remotely automate the configuration of network devices, test and validate the current network state, and perform compliance checks to detect and correct configuration drift. This course is based on Red Hat® Ansible Automation Platform 2.3

Red Hat Application Development I: Programming in Java EE (AD183) exposes experienced Java Standard Edition (Java SE) developers to the world of Java Enterprise Edition (Java EE). This course is based on Red Hat® Enterprise Application Platform 7.0. In this course, you will learn about the various specifications that make up Java EE. Through hands-on labs, you will transform a simple Java SE command line application into a multi-tiered enterprise application using various Java EE specifications, including Enterprise Java Beans, Java Persistence API, Java Messaging Service, JAX-RS for REST services, Contexts and Dependency Injection (CDI), and JAAS for securing the application.

This course will give you a grasp of the core concepts and foundational skills necessary for you to make the most of Red Hat® Decision Manager and Red Hat® Process Automation Manager as a business user. You will learn to navigate the improved user interface for Decision Manager and Process Automation Manager, as well as how to successfully design basic rules and business processes and define foundational case management concepts. This course is based on Red Hat® Enterprise Linux® 7.5, Red Hat Decision Manager 7.0, Red Hat Process Automation Manager 7.0, and Red Hat® OpenShift® Container Platform 3.9.

As a Java™ developer or architect, this hands-on, lab-based course will give you a firm understanding of Apache Camel and the enhancements and tools Red Hat offers in support of Camel development. This course is based on Red Hat® Enterprise Linux® 7.5, Red Hat® OpenShift® Container Platform 3.9, Red Hat® Fuse 7.1, and Apache Camel 2.21.

As a system administrator, architect, or developer, this course will help you master the skills you need to administer the message broker, Red Hat JBoss AMQ. Through numerous hands-on exercises, you will create, configure, manage, and monitor broker instances including hardened, clustered brokers that provide high availability and failover. This course is based on Red Hat JBoss AMQ 7.0.

In this course you will learn how to secure user access to your organization’s resources. The course covers user password protection, multi-factor authentication, how to enable Azure Identity Protection, how to setup and use Azure AD Connect, and introduces you to conditional access in Microsoft 365. You will learn about threat protection technologies that help protect your Microsoft 365 environment. Specifically, you will learn about threat vectors and Microsoft’s security solutions to mitigate threats. You will learn about Secure Score, Exchange Online protection, Azure Advanced Threat Protection, Windows Defender Advanced Threat Protection, and threat management. In the course you will learn about information protection technologies that help secure your Microsoft 365 environment. The course discusses information rights managed content, message encryption, as well as labels, policies and rules that support data loss prevention and information protection. Lastly, you will learn about archiving and retention in Microsoft 365 as well as data governance and how to conduct content searches and investigations. This course covers data retention policies and tags, in-place records management for SharePoint, email retention, and how to conduct content searches that support eDiscovery investigations.

How prepared is your organization for the shift to cloud productivity? According to Microsoft, over 90% of Fortune 500 companies now rely on Microsoft 365 for secure collaboration and business continuity. As remote and hybrid work becomes the new normal, understanding Microsoft 365 Fundamentals is more valuable than ever. MS-900T01 Microsoft 365 Fundamentals introduces you to Microsoft 365, an integrated cloud platform offering industry-leading productivity apps, intelligent cloud services, and robust security. This course provides foundational knowledge on the key considerations and benefits of adopting cloud services, especially the Software as a Service (SaaS) model, with a clear focus on Microsoft 365 solutions. You’ll start with cloud computing fundamentals, then explore how Microsoft 365 drives productivity, collaboration, and optimized communication for today’s hybrid workforce. The course also covers how Microsoft 365 manages security, compliance, privacy, and trust, and concludes with practical guidance on subscriptions, licensing, billing, and support for Microsoft 365 cloud services.

In this course, students will learn how to support and configure Windows desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 and later operating systems. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows. Students will also learn how to secure the Windows OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows clients.

In this course, students will learn how to plan and implement an operating system deployment strategy using modern deployment methods, as well as how to implement an update strategy. Students will be introduced to key components of modern management and co-management strategies. This course also covers what it takes to incorporate Microsoft Intune into your organization. Students will also learn about methods for deployment and management of apps and browser-based applications. Students will be introduced to the key concepts of security in modern management including authentication, identities, access, and compliance policies. Students will be introduced to technologies such Azure Active Directory, Azure Information Protection and Windows Defender Advanced Threat Protection, as well as how to leverage them to protect devices and data.

As technology progresses and becomes more interwoven with our businesses and lives, more data is collected about business and personal activities. This era of "big data" has exploded due to the rise of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and a competitive advantage.

The Internet of Things (IoT) allows organization to collect an extraordinary volume of data and new analysis tools can enable you to use this data to make well-informed decisions to be made quickly. But before you can successfully plan and implement an IoT solution, you must understand the various factors that will drive your decisions. Putting IoT systems into place can be a complicated proposition with unique considerations distinctly different from traditional IT solutions. This course will familiarize you with IoT components, understand the challenges that you may face, and make design decisions about your IoT projects. This course prepares students for taking the CertNexus® IoTBIZ Credential (IOZ-110). This course includes a FREE exam voucher for IOZ-110.

This course offers a rapid orientation to Red Hat Enterprise Linux 8 based on the pre-release beta. The offering prepares operators, managers, principal system administrators, and other IT professionals with experience in Red Hat Enterprise Linux 7 for deployments and migrations to the new release.

Automation is transforming how teams work by reducing repetitive tasks and improving consistency. This instructor-led course introduces Microsoft Power Automate and shows you how to create, edit, and manage flows that connect apps and services across Office 365 and beyond. You will practice applying conditions and loops, using connectors, and integrating with on-premises and cloud systems so you can start automating right away.

How do you stay ahead of threats in a constantly evolving Azure security landscape? As cloud adoption grows, so does the need for professionals who can secure Microsoft Azure environments against increasingly complex threats. This course equips you to implement advanced security controls, manage identity and access, protect data and applications, and monitor security operations across hybrid and cloud-native infrastructure. Designed for current or aspiring Azure Security Engineers, this training also prepares you for the AZ-500: Microsoft Azure Security Technologies certification. With immersive labs and real-world scenarios, you’ll gain the technical experience and confidence to manage security in Azure from the ground up.

Learn how to operate machine learning solutions at cloud scale using Azure Machine Learning. This course teaches you to leverage your existing knowledge of Python and machine learning to manage data ingestion and preparation, model training and deployment, and machine learning solution monitoring with Azure Machine Learning and MLflow.

Learn how to automate Linux system administration tasks with Red Hat Ansible Automation Platform Red Hat Enterprise Linux Automation with Ansible (RH294) is designed for Linux administrators and developers who need to automate repeatable and error-prone steps for system provisioning, configuration, application deployment, and orchestration. This course is based on Red Hat® Enterprise Linux® 9 and Red Hat Ansible Automation Platform 2.2.

The Internet of Things (IoT) enables data to be collected and analyzed on a massive scale, enabling well-informed decisions to be made quickly. However, the deluge of data handled by IoT systems is often acquired, processed, and presented using new technologies that are rapidly evolving and in some cases being rushed to market, creating new concerns for data privacy and cybersecurity. Securing IoT systems can be a complicated proposition, involving hazards that many IT workers have never had to deal with. Solutions may involve resource-constrained IoT devices and technologies from many different vendors. IoT devices may be installed in vulnerable locations, and new network devices and protocols add complexity to the overall network architecture.

Artificial intelligence (AI) is not just another technology or process for the business to consider; it is a truly disruptive force, one that delivers an entirely new level of results across business sectors. Even organizations that resist adopting AI will feel its impact. If the organization wants to thrive and survive in this transforming business landscape, it will need to harness the power of AI. This course is designed to help business professionals conquer and move beyond the basics of AI to apply AI concepts for the benefit of the business. It will give you the essential knowledge of AI you'll need to steer the business forward.

As an experienced Red Hat® Ansible® Automation users, you are ready to take your Ansible skills to the next level, enabling scalable design and operation of Ansible Automation in the enterprise. In this course, you will explore better ways to automate tasks and use Red Hat Ansible Engine effectively, as well as how to leverage advanced features of Ansible to perform more complex tasks. You will also become skilled in installing and using Red Hat Ansible Tower to centrally coordinate your use of Ansible, control access to hosts and systems, and manage Ansible workflows through the web interface and the Red Hat Ansible Tower API. This course is based on Red Hat Ansible Automation (Red Hat Ansible Engine 2.8 / Red Hat Ansible Tower 3.5) and Red Hat Enterprise Linux® 8.

This course is an introduction to Microsoft® 365 in a cloud-based environment. Using the Microsoft 365 suite of productivity apps online, users can easily communicate and collaborate through Microsoft® Teams® messaging and meeting functionality and Outlook® email. When you create a team, the Microsoft SharePoint® team site provides a central storage location for accessing and modifying shared documents. Each user also receives individual document storage through OneDrive® for Business. Teams can provide a central hub for working with shared documents in the familiar apps—Word, PowerPoint®, and Excel®—as an alternative to installing the Microsoft 365 Desktop applications.

COBIT 2019 Foundation Training Course equips learners with the skills to govern enterprise IT systems effectively. IT systems without governance are like ships without rudders—directionless and risky. With 92% of organizations using cloud services and GDPR fines surpassing $365 million, strong IT governance is critical for success. In this course, you'll explore ISACA’s COBIT 2019 framework—used worldwide to manage regulatory, operational, and strategic IT demands. You'll gain practical knowledge in COBIT principles, governance structures, and implementation methods to help your organization align IT and business objectives while meeting compliance goals.

In many professional environments today, people work collaboratively in teams. Information technology and applications facilitate this by allowing people to easily share, access, edit, and save information. Microsoft® SharePoint® is a platform specifically designed to facilitate collaboration, allowing people to use familiar applications and web-based tools to create, access, store, and track documents and data in a central location. In this course, you will learn about and use SharePoint to access, store, share, and collaborate with information and documents. SharePoint is a complex platform with many features and capabilities. A strong understanding of those features and capabilities will allow you to work more efficiently and effectively with SharePoint, and with the documents and data stored in SharePoint. Furthermore, effective use of the Modern UI and Office 365™ integrations will streamline tasks, and facilitate collaboration with colleagues in other Office 365 and third-party apps.

Microsoft® SharePoint® is a platform designed to facilitate collaboration and allow people to use familiar applications and web-based tools to create, access, store, and track documents and data in a central location. As such, SharePoint has many distinct features that must be enabled and configured, and many content structures that can be selected, added, and configured. In this course, you will learn how to create, configure, and manage SharePoint sites so that your team or organization can share information and collaborate effectively. SharePoint content structures and configuration options are complex. Site owners must understand what features, options, and content structures are available in SharePoint, and how to properly configure them. With SharePoint sites, features, and content structures properly implemented, users will be able to securely share files, collaborate on documents, and access information they need to work with their colleagues more effectively.

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This class includes an exam voucher.

This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher.

This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.

Microsoft® SharePoint®, in conjunction with the Microsoft 365™ productivity and office automation suite, provides tools to create and manage a corporate intranet, facilitate content sharing and collaboration, and enable users to create, access, store, and track documents and data in a central location. Users who already have experience as SharePoint site members and owners may be ready to move on to more advanced site-building tasks such as using custom site templates, custom themes, applying advanced permissions settings, improving security, and preparing sites to support governance and compliance. Advanced site builders may be ready to undertake more advanced site management tasks, working in conjunction with their SharePoint Administrator to create and use custom site templates, term sets and metadata, manage information governance and compliance, and get deeper into SharePoint security configuration. This course focuses on these advanced site-building and administration tasks.

ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher.

This course gives you a broad range of fundamental knowledge for all IT careers. You will learn how to install, operate, configure, and verify a basic IPv4 and IPv6 network. The course covers configuring network components such as switches, routers, and Wireless LAN Controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking. This course helps you prepare to take the 200-301 Cisco Certified Network Associate (CCNA) exam to earn CCNA certification. This course consists of 5 days of instructor-led training with hands-on lab practice, plus the equivalent of 3 days of self-paced material. This course includes additional lab access post class for up to 90 days or 60 hours, whichever is first.

Your network will fail. The only question is whether you'll see it coming. 70% of enterprise outages stem from preventable misconfigurations, yet most IT teams rely on reactive troubleshooting methods designed for simpler networks. As enterprise networks become more complex, IT professionals need more than basic routing knowledge. They need advanced troubleshooting skills to identify, resolve, and optimize routing issues across hybrid environments before they become business-critical failures. The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 course gives you the skills to implement and troubleshoot advanced routing technologies used in real-world enterprise networks. From EIGRP and OSPF to BGP, MPLS, and DMVPN, this course prepares you to configure and secure enterprise infrastructure, and helps you prepare for the Cisco ENARSI 300-410 exam, a required step on the CCNP Enterprise path.

Artificial intelligence (AI) and machine learning (ML) have become an essential part of the toolset for many organizations. When used effectively, these tools provide actionable insights that drive critical decisions and enable organizations to create exciting, new, and innovative products and services. This course shows you how to apply various approaches and algorithms to solve business problems through AI and ML, follow a methodical workflow to develop sound solutions, use open source, off-the-shelf tools to develop, test, and deploy those solutions, and ensure that they protect the privacy of users. This course includes hands on activities for each topic area.

Organizations that rely on instinct often miss key opportunities. The ones that trust their data? They win more customers, keep them longer, and earn more in the process. In fact, data-driven organizations are 23 times more likely to acquire customers, six times more likely to retain them, and 19 times more likely to be profitable. This course shows you how to use Microsoft Excel to make sense of data and communicate it clearly. You’ll learn how to organize, clean, and analyze datasets, build dashboards that update with a click, and present insights using tools like PivotTables, Power Pivot, and geospatial charts. For professionals responsible for reporting, forecasting, or decision support, this training delivers practical, real-world skills you can apply right away.

How many companies do you think migrated to the cloud just this week? The answer is over 15,000. While businesses rush to embrace digital transformation, the demand for cloud-literate professionals has exploded. Today’s Azure fundamentals course is your boarding pass to join the most in-demand workforce in technology. The AZ-900T00 Microsoft Azure Fundamentals course provides foundational knowledge of cloud computing and introduces you to essential Microsoft Azure services. You’ll explore cloud concepts, governance features, Azure management tools, and security principles—all while gaining hands-on experience through the Azure portal and command-line interface. This course is ideal for those beginning to work with Azure and is designed to help you confidently prepare for the AZ-900 certification exam, the first step toward becoming Microsoft Certified in cloud fundamentals. It’s also a strong foundation for future Microsoft Learn training and advanced role-based paths like Azure Administrator.

Imagine if deploying new Teams features felt effortless instead of terrifying. While most organizations approach Teams updates with anxiety, expert administrators turn platform enhancements into competitive advantages through strategic planning and seamless implementation. Microsoft Teams is the central hub for communication and collaboration across Microsoft 365—and organizations need skilled administrators to manage it securely and effectively. The Managing Microsoft Teams (MS-700T00) course prepares you to do exactly that. This hands-on course is built for current and aspiring Teams Administrators responsible for managing the Teams lifecycle—from initial planning and deployment to meetings, voice, device integration, and compliance. You’ll explore how Teams works with SharePoint, OneDrive, Exchange, Microsoft Entra ID, and more. You’ll also gain real-world experience using governance controls, securing external access, managing Teams Phone, and troubleshooting issues. The course fully maps to the MS-700 certification exam, helping you validate your skills and advance your IT career.

Learn how to automate administration on Windows Server to enable your DevOps workflow Microsoft Windows Automation with Red Hat Ansible (DO417) is designed for Windows Server professionals without previous Ansible® experience. You will use Ansible to write automation playbooks for Microsoft Windows systems to perform common system administration tasks reproducibly at scale. You will also learn to use Red Hat® Ansible Tower to securely manage and run your Ansible playbooks from a central web-based user interface. This course is based on Red Hat Ansible Engine 2.8, Red Hat Ansible Tower 3.5, and Windows Server 2016 and 2019.

The Building applications and solutions with Microsoft 365 core services course is designed for persons who are aspiring to the Microsoft Teams Application Developer role. In this course, students will learn how to build collaboration solutions leveraging 4 central elements of the Microsoft 365 platform: implementing Microsoft identity, working with Microsoft Graph, and building applications for Microsoft Teams. In Implement Microsoft identity, students will learn to implement Microsoft identity including registering an application, implementing authentication, configuring permissions to consume an API, and creating a service to access Microsoft Graph. In Work with Microsoft Graph, students will learn how to access user data, explore query parameters, manage a group lifecycle, access files, and optimize network traffic using Microsoft Graph. In Build apps for Microsoft Teams, students will look at the components of a Teams App, work with webhooks, tabs, conversational bots, and other Microsoft Teams app capabilities. They will also learn to deploy Microsoft Teams apps.

How can you turn ideas into automated apps and dashboards, without writing a single line of code? Microsoft Power Platform empowers users across departments to streamline processes, gain insights, and build custom business solutions with low-code tools. In this course, you’ll explore the full capabilities of Power Platform, including Power Apps, Power Automate, Power BI, Power Pages, and Copilot Studio. You’ll learn how to build basic apps, automate tasks, and create powerful dashboards using real-world scenarios. Ideal for both technical and non-technical users, this training prepares you for the PL-900 certification and unlocks a future of smarter, faster digital workflows.

The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.3 training gives you the knowledge and skills needed to install, configure, operate, and troubleshoot an enterprise network and introduces you to overlay network design by using SD-Access and SD-WAN solutions. You’ll also learn to understand and implement security principles and automation and programmability within an enterprise network. This course also prepares you for the 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR) exam.

Are you making the most of your data? 70% of business leaders say analytics is critical—yet most teams struggle to use it effectively. Power BI: Dashboard in a Day is a one-day, hands-on workshop that introduces you to the full capabilities of Microsoft Power BI. Designed for business users, analysts, and anyone interested in data visualization, this course helps you go from raw data to compelling, interactive dashboards in just one day. Work at your own pace while having access to a live instructor for guidance and support.

The SRE (Site Reliability Engineering) Foundation? course is an introduction to the principles & practices that enable an organization to reliably and economically scale critical services. Introducing a site-reliability dimension requires organizational re-alignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms. The course highlights the evolution of SRE and its future direction, and equips participants with the practices, methods, and tools to engage people across the organization involved in reliability and stability evidenced through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding, setting and tracking Service Level Objectives (SLO’s). The course was developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

How do you keep your cloud infrastructure scalable, secure, and cost-efficient? The Azure Administrator does exactly that, and this course gives you the skills to do it well. According to Microsoft, more than 95% of Fortune 500 companies use Azure, making Azure administration one of the most in-demand cloud roles globally. In this hands-on training, you'll learn how to configure and manage core Microsoft Azure services, including virtual networking, identity, compute, storage, and monitoring. The course aligns with the AZ-104 certification exam. Ideal for IT professionals who need to administer enterprise Azure deployments or are pursuing Microsoft Certified: Azure Administrator Associate certification.

Cloud developers are shaping the future of software and Microsoft Azure is at the center of it all. With more than 200 services and global adoption across industries, Azure skills are in high demand. AZ-204: Developing Solutions for Microsoft Azure equips you with the tools to design, build, and maintain modern cloud applications that are scalable, secure, and high-performing. In this hands-on course, you’ll gain experience creating serverless functions, deploying web apps, managing containerized workloads, and integrating cloud storage and messaging services. You’ll learn how to implement authentication with Microsoft identity, secure secrets with Azure Key Vault, and monitor application performance using Application Insights. You’ll also explore advanced topics like API Management, event-based processing, and caching strategies using Redis and CDN services. This training directly prepares you for the Microsoft Certified: Azure Developer Associate certification and gives you the confidence to build real-world cloud solutions from end to end.

Did you know that over 95% of Fortune 500 companies use Microsoft Azure to manage their cloud infrastructure? Are you equipped to administer critical SQL workloads in the cloud? In this course, you’ll learn to administer SQL Server databases across IaaS, Azure SQL Database in PaaS, and hybrid environments. You’ll configure high availability, secure sensitive data, migrate workloads, and fine-tune performance, skills that directly support>real-world database administration success. This course also gets you ready for the DP-300 exam, a key step toward earning your Microsoft Certified Azure Database Administrator Associate credential, which proves you have the skills to manage modern database solutions on the Microsoft data platform.

Artificial Intelligence is one of the most in-demand skill areas today. According to LinkedIn’s 2024 Jobs on the Rise report, AI-related roles are growing at a 21% annual rate, making foundational skills in this field more valuable than ever. The AI-900T00: Introduction to AI in Azure course provides a fast-paced, one-day introduction to AI fundamentals and Microsoft Azure AI services. This course is not designed to turn you into a professional data scientist or developer, but rather to give you a solid understanding of common AI workloads, key concepts like generative AI and machine learning, and the Azure tools available to support them. Through expert-led instruction and hands-on labs built on Microsoft Learn modules, you’ll gain practical experience working with Azure AI services for natural language processing, computer vision, speech, and information extraction, while also learning about responsible AI practices.

This course examines the key elements of Microsoft 365 messaging administration, including message transport and mail flow, messaging security, hygiene, and compliance, messaging infrastructure, and hybrid messaging. This course is designed for persons who are aspiring to be Messaging Administrators in a Microsoft 365 deployment.

In this course, students will gain foundational knowledge of core data concepts and related Microsoft Azure data services. Students will learn about core data concepts such as relational, non-relational, big data, and analytics, and build their foundational knowledge of cloud data services within Microsoft Azure. Students will explore fundamental relational data concepts and relational database services in Azure. They will explore Azure storage for non-relational data and the fundamentals of Azure Cosmos DB. Students will learn about large-scale data warehousing, real-time analytics, and data visualization.

This course will teach you how to build apps with low-code techniques to simplify, automate, and transform business tasks and processes using Microsoft Power Platform. This course contains a 1-day Applied Workshop. This workshop will allow you to practice your App Maker skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.

This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher.

The Implementing Cisco Enterprise Wireless Networks (ENWLSI) training helps you implement network settings to provide a secure wireless network infrastructure and troubleshoot any related issues. The goal of this 5-day instructor-led training is to prepare you to secure and implement the wireless infrastructure, and use Cisco Identity Service Engine (ISE), Cisco Prime Infrastructure (PI), Cisco DNA Center, Cisco Spaces, and Cisco Connect Mobile Experience to monitor and troubleshoot network issues. This training provides you with hands-on labs to reinforce concepts including deploying Cisco Catalyst 9800 Wireless Controller Release IOS XE Bengaluru 17.6.3, Cisco Digital Network Architecture (DNA) Center Release 2.3.3, Cisco Prime Infrastructure Release 3.5, Cisco Spaces, Cisco CMX Release 10.5, features, and Cisco Identity Services Engine (ISE) Release 3.0. This training prepares you for the 300-430 ENWLSI: Implementing Cisco Enterprise Wireless Networks exam. If passed, you earn the Cisco Certified Specialist – Enterprise Wireless Implementation certification and satisfy the concentration exam requirement for the CCNP Enterprise certification. This training also earns you 40 Continuing Education (CE) credits toward recertification.

Is your network access policy protecting your data—or blocking your users? Up to 70% of organizations say they lack full visibility into who’s accessing their systems—opening the door to both security risks and productivity gaps. The Implementing and Configuring Cisco Identity Services Engine (SISE) Training Course gives you the skills to fix that. You’ll learn to deploy Cisco ISE v3.x and enforce identity-based policies across wired, wireless, and VPN networks. Through expert instruction and hands-on labs, you’ll configure guest portals, BYOD onboarding, device profiling, posture checks, and TrustSec controls. This course also prepares you for the SISE v4.0 certification exam, helping you validate your expertise in Cisco ISE deployment, configuration, and troubleshooting as part of a Zero Trust strategy.

Ready to advance your ability to design scalable, elastic applications on the AWS platform? The Advanced Architecting on AWS training course is built for individuals who are experienced with designing scalable and elastic applications on AWS. It builds upon concepts introduced in Architecting on AWS and explores complex solutions that incorporate data services, governance, and security on AWS. This course introduces specialized AWS services, explores the best practices for building scalable, highly available solutions, and helps you make informed architectural decisions using the AWS Well-Architected Framework. You’ll gain hands-on experience with real-world scenarios that support hybrid architecture, including AWS Direct Connect and AWS Storage Gateway.

Cybersecurity threats are escalating, and organizations need professionals who can efficiently use AWS security services to stay secure in the AWS Cloud. Security Engineering on AWS focuses on the security practices that AWS recommends for enhancing the security of your data and systems in the cloud. This course highlights the security features of AWS key services including compute, storage, networking, and database services. You'll also learn how to leverage AWS services and tools for automation, continuous monitoring and logging, and responding to security incidents. Through hands-on labs and real-world scenarios, you'll gain practical experience in implementing security solutions, understanding specialized data classifications and AWS data protection mechanisms, and applying security best practices. This training is designed to help you stay secure in the AWS Cloud and prepare for the AWS Certified Security – Specialty certification.

Cloud computing is reshaping industries, with 94% of enterprises using cloud services. The AWS Cloud Practitioner Essentials course is the perfect starting point for those new to AWS. You will learn about AWS Cloud concepts, AWS services, security, architecture, pricing, and support to build your AWS Cloud knowledge. This course also helps you prepare for the AWS Certified Cloud Practitioner exam.

Migrating to AWS Course is essential for IT professionals looking to lead cloud transformation in their organizations. With more businesses moving to the cloud every year, demand for professionals who understand AWS migration strategies is at an all-time high. According to AWS, companies that migrate to the cloud report up to 31% infrastructure cost savings and 62% improved IT staff productivity. This three-day, hands-on course provides a deep understanding of how to assess, plan, and execute the migration of applications, data, and workloads to the AWS Cloud. You'll explore the full migration lifecycle—from discovery and readiness assessments to post-migration validation and optimization—using AWS-native tools and best practices. Through interactive labs and real-world use cases, you’ll build the confidence and practical skills needed to drive cloud migration projects and modernize enterprise workloads successfully.

Did you know that 45% of data breaches are cloud-based, with misconfigured security settings being a leading cause? As cloud adoption continues to grow, understanding AWS security is more critical than ever to protect sensitive data and maintain compliance. AWS Security Essentials provides a foundational understanding of cloud security concepts within AWS.  Gain the skills and confidence needed to secure your cloud infrastructure effectively. Whether you're an IT professional, security analyst, or business leader, this course will equip you with the essential knowledge to protect your AWS environment.

Choosing the right database service can make or break your cloud architecture. Planning and Designing Databases on AWS gives you the knowledge and hands-on experience to design data solutions that align with your application’s performance, scalability, and cost requirements. You’ll explore the process of planning and designing both relational and nonrelational databases on AWS. Learn the trade-offs of hosting on Amazon EC2 versus using fully managed services, and dive deep into AWS database offerings including Amazon RDS, Aurora, Redshift, DocumentDB, DynamoDB, ElastiCache, Neptune, and QLDB. By the end of the course, you’ll understand the unique capabilities of each service, how to evaluate them for specific workloads, and how to build secure, optimized, and future-ready database solutions in the cloud.

The Implementing and Operating Cisco Security Core Technologies (SCOR) training helps you gain the skills and technologies needed to implement core Cisco security solutions. This training will ready you to provide advanced threat protection against cybersecurity attacks and prepare you for senior-level security roles. This training prepares you for the 350-701 SCOR v1.0 exam. If passed, you earn the Cisco Certified Specialist - Security Core certification and satisfy the core exam requirement for the Cisco Certified Network Professional (CCNP) Security and Cisco Certified Internetwork Expert (CCIE) Security certifications. This training also earns you 64 Continuing Education (CE) credits towards recertification.

This course provides the solid foundational skills required for Tableau Desktop Specialist certification. It’s for anyone who works with data, regardless of analytical background.

This course is designed to expand your skills and distinguish yourself as a Tableau power user. It’s structured for those who have a working experience with Tableau and want to take it to the next level. You should understand how to build basic worksheets and dashboards, but may scratch your head when working with more complex issues.

Red Hat Decision Manager is an open source business automation platform for business rules management that facilitates business policy and rules development, access, and management. Decision Manager includes a fast and highly efficient rules engine and easy-to-use rules development tools and management system. In this course, you will learn how to author, test, and debug business rules, how to generate rule packages, and how Decision Manager’s runtime environment executes rules using both drools and Decision Model Notation (DMN).

Build advanced skills for performing Red Hat OpenStack Platform day 2 operations and management of hybrid cloud infrastructure Red Hat OpenStack Administration II: Day 2 Operations for Cloud Operators (CL210) is designed for cloud operators, service administrators, and automation engineers who operate and manage a full-featured hybrid and private cloud-computing environment using Red Hat OpenStack Platform. You will learn how to manage, monitor, troubleshoot, and scale a Red Hat OpenStack Platform infrastructure. This course focuses on using the OpenStack Client command-line user interface to configure metrics, policies, and architecture in order to support enterprise cloud applications and daily operations. This course is based on Red Hat OpenStack version 16.1 and Red Hat Enterprise Linux version 8.2

Build skills to manage hybrid cloud Red Hat Ceph Storage for medium and cloud-scale enterprise applications and for Red Hat OpenStack Platform. Cloud Storage with Red Hat Ceph Storage (CL260) is designed for storage administrators and cloud operators who deploy Red Hat Ceph Storage in a production data center environment or as a component of a Red Hat OpenStack Platform or OpenShift Container Platform infrastructure. Learn how to deploy, manage, and scale a Ceph storage cluster to provide hybrid storage resources, including Amazon S3 and OpenStack Swift-compatible object storage, Ceph-native and iSCSI-based block storage, and shared file storage. This course is based on Red Hat Ceph Storage 5.0.

A developer-focused introduction to OpenShift application building, deployment, scaling, and troubleshooting. Red Hat® OpenShift® Container Platform is a containerized application platform that allows enterprises to accelerate and streamline application development, delivery, and deployment on-premise or in the cloud. As OpenShift and Kubernetes continue to become widely adopted, developers are increasingly required to understand how to develop, build, and deploy applications with a containerized application platform. While some developers are interested in managing the underlying infrastructure, most developers want to focus on developing applications and using OpenShift for its simple building, deployment, and scaling capabilities.

Accelerated hands-on training to boost developer productivity powered by Red Hat OpenShift Containers, Kubernetes, and Red Hat OpenShift Development II (DO295) teaches you how to design, build, and deploy containerized software applications to an OpenShift® cluster. Whether you are tasked with writing container-native applications or migrating existing brownfield applications, this course provides hands-on training to boost developer productivity powered by Red Hat OpenShift.

Installing OpenShift on a cloud, virtual, or physical infrastructure. Red Hat OpenShift Installation Lab (DO322) teaches essential skills for installing an OpenShift cluster in a range of environments, from proof of concept to production, and how to identify customizations that may be required because of the underlying cloud, virtual, or physical infrastructure. This course is based on Red Hat OpenShift Container Platform 4.6.

Control, manage, trace, monitor, and test your microservices with Red Hat OpenShift Service Mesh Building Resilient Microservices with Istio and Red Hat OpenShift Service Mesh (DO328) is an introduction to Red Hat OpenShift Service Mesh that teaches students installation, service monitoring, service resilience, and service security with Red Hat OpenShift Service Mesh. Red Hat OpenShift created an enterprise-ready, multitenant platform that made deploying and scaling microservice applications efficient and repeatable. But as these architectures become larger and more complex, defining how these services interact with each other is increasingly difficult. Red Hat OpenShift Service Mesh comprises three products: Istio, Jaeger, and Kiali, facilitating a zero-trust network for managing secure service interactions, providing service tracing, and creating a visual representation of communication pathways. This course is based on Red Hat OpenShift® Container Platform 4.6 and Red Hat OpenShift Service Mesh 2.0.

Develop microservice-based applications with Quarkus and OpenShift. Enterprises are moving to cloud-native microservices architectures. Quarkus is an exciting new technology that brings the reliability, familiarity, and maturity of Java Enterprise with a container-ready lightning fast deployment time. Red Hat Cloud-native Microservices Development with Quarkus (DO378) emphasizes learning architectural principles and implementing microservices based on the Red Hat Build of Quarkus and Red Hat OpenShift. You will build on application development fundamentals and focus on how to develop, monitor, test, and deploy modern microservices applications. This course is based on OpenShift 4.14, and Red Hat Build of Quarkus 3.8.

Red Hat DevOps Pipelines and Processes: Git and Test Driven-Development (TDD) (DO402) is designed for developers to learn version control, test-driven development, Jenkins, and other tools that support a DevOps organization.

Deploy, configure, manage, and migrate virtual environments Red Hat Virtualization (RH318) teaches you the skills needed to deploy, administer, and operate virtual machines in your organization using Red Hat® Virtualization. Through numerous hands-on exercises, you will demonstrate the ability to deploy and configure the Red Hat Virtualization infrastructure and use it to provision and manage virtual machines. This offering also prepares you for the Red Hat Certified Specialist in Virtualization exam. This course is based on Red Hat Enterprise Virtualization 4.3 and Red Hat Enterprise Linux® 7.6 and 8, as well as Red Hat Hyperconverged Infrastructure for Virtualization 1.6.

Learn how to configure, manage, and scale key services used in the data center Red Hat Services Management and Automation (RH358) is designed for IT professionals with some experience managing Linux® systems and want to learn more about how to manage and deploy network services included with Red Hat® Enterprise Linux which are particularly important in the modern IT data center. You will learn how to install, configure, and manage basic configurations of these services manually, and then use Red Hat Ansible® Engine to automate your work in a scalable, repeatable manner. This course is based on Red Hat Ansible Engine 2.9 and Red Hat Enterprise Linux 8.1.

Performance tuning and capacity planning for Red Hat Enterprise Linux Red Hat Performance Tuning: Linux in Physical, Virtual, and Cloud (RH442) teaches senior Linux® system administrators the methodology of performance tuning. This course discusses system architecture with an emphasis on understanding its implications on system performance, performance adjustments, open source benchmarking utilities, networking performance, and tuning configurations for specific server use cases and workloads. This course is based on Red Hat® Enterprise Linux 8.

This course combines the foundations and applications established and covered in Red Hat System Administration I (RH124) and Red Hat System Administration II (RH134). The rapid pace of review and consolidated course timeline allow you to focus on practical application, making this offering best suited for you if you already have significant experience with Linux® administration. This course is based on Red Hat® Enterprise Linux 8.

Red Hat System Administration III: Linux Automation (RH294) is designed for Linux® system administrators and developers who need to automate provisioning, configuration, application deployment, and orchestration.

This course will empower you to install and administer the Red Hat® OpenShift® Container Platform, with hands-on, lab-based materials that show you how to install, configure, and manage OpenShift clusters and deploy sample applications to further understand how developers will use the platform. This course is based on Red Hat® Enterprise Linux® 7.5 and Openshift Container Platform 3.9. OpenShift is a containerized application platform that allows your enterprise to manage container deployments and scale your applications using Kubernetes. OpenShift provides predefined application environments and builds upon Kubernetes to provide support for DevOps principles such as reduced time to market, infrastructure-as-code, continuous integration (CI), and continuous delivery (CD).

This course will enhance your understanding of containers as a key technology for configuring and deploying applications and microservices. As the second course in the OpenShift development track, this offering will teach you how to design, build, and deploy containerized software applications to an OpenShift cluster. Whether you’re writing container-native applications or migrating existing brownfield applications, you’ll learn how to boost developer productivity powered by Red Hat® OpenShift Container Platform, a containerized application platform that allows enterprises to manage container deployments and scale their applications using Kubernetes. This course is based on Red Hat OpenShift Container Platform 4.1.

As an experienced Red Hat® Ansible® Automation users, you are ready to take your Ansible skills to the next level, enabling scalable design and operation of Ansible Automation in the enterprise. In this course, you will explore better ways to automate tasks and use Red Hat Ansible Engine effectively, as well as how to leverage advanced features of Ansible to perform more complex tasks. You will also become skilled in installing and using Red Hat Ansible Tower to centrally coordinate your use of Ansible, control access to hosts and systems, and manage Ansible workflows through the web interface and the Red Hat Ansible Tower API. This course is based on Red Hat Ansible Automation (Red Hat Ansible Engine 2.8 / Red Hat Ansible Tower 3.5) and Red Hat Enterprise Linux® 8.

Build advanced skills for performing Red Hat OpenStack Platform day 2 operations and management of hybrid cloud infrastructure Red Hat OpenStack Administration II: Day 2 Operations for Cloud Operators (CL210) is designed for cloud operators, service administrators, and automation engineers who operate and manage a full-featured hybrid and private cloud-computing environment using Red Hat OpenStack Platform. You will learn how to manage, monitor, troubleshoot, and scale a Red Hat OpenStack Platform infrastructure. This course focuses on using the OpenStack Client command-line user interface to configure metrics, policies, and architecture in order to support enterprise cloud applications and daily operations. This course is based on Red Hat OpenStack version 16.1 and Red Hat Enterprise Linux version 8.2

In this course, you'll discover the best practices for installing and configuring Red Hat® JBoss® Enterprise Application Platform (JBoss EAP) 7. Through hands-on labs, you'll learn the essential, real-world tasks that you need to know as a system administrator to effectively deploy and manage applications on JBoss EAP. This course will help prepare you to take the Red Hat Certified Specialist in Enterprise Application Server Administration exam.

Red Hat Decision Manager and Process Automation Manager for Developers (AD373) teaches the core concepts behind business rules and processes, as well as how to author and test them. You will find out how to navigate the improved user interface of Red Hat® Decision Manager and Red Hat® Process Automation Manager to develop these rules and business processes. You will also learn to design and run a case management project.

Teaches the essential skills required to design, implement, and manage a Red Hat OpenShift Data Foundation cluster and perform day-to-day Kubernetes storage management tasks. Traditional storage options available to Kubernetes administrators are limited and lack flexibility and/or versatility. Red Hat OpenShift Data Foundation provides real advantages, even when it is backed by cloud storage such as AWS EBS and sophisticated on-prem legacy storage like SAN arrays. Many companies rely on third-party solutions to manage backup and disaster recovery in production. However, proper planning to implement these solutions requires knowledge of the Kubernetes CSI and OAPD APIs. This course walks the student through the recommended steps of configuring and managing storage services for container and Kubernetes services.

Develop, scale, and troubleshoot event-driven microservice applications. Learn to use Kafka and AMQ Streams to design, develop, and test event-driven applications. Event-driven microservices scale globally, store and stream process data, and provide low-latency feedback to customers. This course is for application developers and is based on Red Hat AMQ Streams 1.8 and Red Hat OpenShift Container Platform 4.6.

Build and Administer APIs with Red Hat 3scale API Management (AD240) is a hands-on, lab-based course that gives developers and administrators an introduction to managing APIs with our technology. Red Hat® 3scale API Management enables developers and administrators to monetize, manage, and document APIs. This course is based on Red Hat 3scale API Management 2.4.

Advance your Ansible skills and develop automation that scales by applying recommended practices with the new, container focused tools from Red Hat Ansible Automation Platform Developing Advanced Automation with Red Hat Ansible Automation Platform (DO374) is designed for automation content developers to leverage the new, container focused tools from Red Hat® Ansible Automation Platform to efficiently develop automation that can be managed by the automation controller. Learn recommended practices for automation development using reusable code, advanced playbook techniques, shared execution environments, and preparing for scalable automation with the automation content navigator. This course is based on Red Hat Ansible Automation Platform 2.2.

Cloud-native Integration with Red Hat Fuse (AD221) emphasizes learning architectural patterns and implementing integration services based on Apache Camel and OpenShift. Camel and Red Hat Fuse enable developers to create complex integrations in a simple and maintainable format. You will learn how to use the most common integration components in Camel and develop, test, and deploy integration focused applications on OpenShift. This course is based on Red Hat Fuse 7.10 and OpenShift 4.

Migrate application workloads, including its Kubernetes resources, data, and container images, when upgrading from OpenShift 3 to 4 or from OpenShift 4.x to the latest version. Red Hat Openshift Migration Lab (DO326) is designed for OpenShift professionals migrating workloads from legacy deployments of OpenShift Container Platform running 3.11 onto a 4.9 installation. Students will gain practical working experience with the Migration Toolkit for Containers (MTC) to leverage in real-world migration scenarios.

ISO/IEC 27001 Foundation training allows you to learn the basic elements to implement and manage an Information Security Management System as specified in ISO/IEC 27001. During this training course, you will be able to understand the different modules of ISMS, including ISMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement. After completing this course, you can sit for the exam and apply for the “PECB Certificate Holder in ISO/IEC 27001 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach. Certification and examination fees are included in the price of the training course

ISO/IEC 27001 Lead Implementer training course enables participants to acquire the knowledge necessary to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an information security management system (ISMS). Information security threats and attacks increase and improve constantly. The best form of defense against them is the proper implementation and management of information security controls and best practices. Information security is also a key expectation and requirement of customers, legislators, and other interested parties. This training course is designed to prepare participants in implementing an information security management system (ISMS) based on ISO/IEC 27001. It aims to provide a comprehensive understanding of the best practices of an ISMS and a framework for its continual management and improvement. After attending the training course, you can take the exam. If you successfully pass it, you can apply for a “PECB Certified ISO/IEC 27001 Lead Implementer” credential, which demonstrates your ability and practical knowledge to implement an ISMS based on the requirements of ISO/IEC 27001. Certification and examination fees are included in the price of the training course.

ISO/IEC 27001 Lead Auditor training enables you to develop the necessary expertise to perform an Information Security Management System (ISMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process. Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution. After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 27001 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices. Certification and examination fees are included in the price of the training course.

SO/IEC 27005 Foundation training course provides information on the fundamental concepts and principles of information security risk management based on ISO/IEC 27005. Why Should You Attend? ISO/IEC 27005 Foundation is a two-day training course that focuses on the information security risk management process introduced by ISO/IEC 27005 and the structure of the standard. It provides an overview of the guidelines of ISO/IEC 27005 for managing information security risks, including context establishment, risk assessment, risk treatment, communication and consultation, recording and reporting, and monitoring and review. After attending the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certificate Holder in ISO/IEC 27005 Foundation” designation. This certificate demonstrates that you have a general knowledge of ISO/IEC 27005 guidelines for information security risk management.

The ISO/IEC 27005 Lead Risk Manager training course enables participants to acquire the necessary competencies to assist organizations in establishing, managing, and improving an information security risk management (ISRM) program based on the guidelines of ISO/IEC 27005. Apart from introducing the activities required for establishing an information security risk management program, the training course also elaborates on the best methods and practices related to information security risk management. Risk management is an essential component of any information security program. An effective information security risk management program enables organizations to detect, address, mitigate, and even prevent information security risks. The ISO/IEC 27005 Lead Risk Manager training course provides an information security risk management framework based on ISO/IEC 27005 guidelines, which also supports the general concepts of ISO/IEC 27001. The training course also provides participants with a thorough understanding of other best risk management frameworks and methodologies, such as OCTAVE, EBIOS, MEHARI, CRAMM, NIST, and Harmonized TRA. The PECB ISO/IEC 27005 Lead Risk Manager certificate demonstrates the individual has acquired the necessary skills and knowledge to successfully perform the processes needed for effectively managing information security risks. It also proves that the individual is able to assist organizations in maintaining and continually improving their information security risk management program. The training course is followed by an exam. If you pass, you can apply for a “PECB Certified ISO/IEC 27005 Lead Risk Manager” credential. For more information about the examination process, please refer to the Examination, Certification, and General Information section below.

The ISO 31000 Foundation training course presents the basic principles and approaches of managing risks and opportunities based on the guidelines of ISO 31000. This training course focuses on the main components of ISO 31000: basic terms and definitions, principles of risk management, risk management framework, and risk management process. In addition, each step of the risk management process is analyzed and elaborated individually. Upon completion of the training course, you can sit for the exam and apply to obtain the “PECB Certificate Holder in ISO 31000 Foundation” credential. The credential demonstrates that you understand the fundamental concepts and methodologies for risk management, based on the guidelines of ISO 31000. Certification and examination fees are included in the price of the training course.

The ISO 31000 Lead Risk Manager training course helps participants develop their competences to support an organization create and protect value by managing risks, making decisions, and improving performance using the ISO 31000 guidelines. It provides information regarding the core elements and the effective implementation of a risk management framework, the application of the risk management process, and the actions necessary for the successful integration of these elements to meet organizational objectives. Furthermore, it provides guidance on the selection and application of techniques for assessing risks in a wide range of situations. Upon completion of the training course, participants can sit for the exam and apply to obtain the “PECB Certified ISO 31000 Lead Risk Manager” credential. The credential demonstrates that the participant possesses the theoretical and practical knowledge and professional capabilities to support and lead risk management processes based on ISO 31000 guidelines and best practices in this field. Certification and examination fees are included in the price of the training course.

This training course is designed to help participants understand the fundamental concepts and principles of a business continuity management system (BCMS) based on ISO 22301. By attending this training course, participants will learn more about the structure and requirements of the standard including the BCMS policy, the top management’s commitment, internal audit, management review, and continual improvement process. After attending the training course, you can sit for the exam and, if you successfully pass it, you can apply for the “PECB Certificate Holder in ISO 22301 Foundation” credential. A PECB Foundation certificate shows that you have knowledge on the fundamental concepts, principles, methodologies, requirements, framework, and management approach used in business continuity. Certification and examination fees are included in the price of the training course.

90% of businesses without a recovery plan fail within a year after a disaster. The ISO 22301 Lead Implementer Training Course helps you prevent that. Designed by PECB, this course provides professionals with the skills to build and manage a Business Continuity Management System (BCMS) aligned with ISO 22301. No two disasters cause the same damage. From natural catastrophes to cybersecurity breaches, being unprepared puts your organization’s future at risk. With the ISO 22301 Lead Implementer Training Course, you’ll learn to mitigate risks, reduce downtime, and keep operations running—ensuring your customers’ needs continue to be met even during disruptive events. This training equips you with a deep understanding of ISO 22301 implementation best practices, including how to initiate, plan, monitor, and improve a BCMS. You'll also learn to apply the PECB IMS2 Methodology to build a resilient framework tailored to your organization’s needs. Upon completing the course and passing the exam, you can apply for the globally recognized PECB Certified ISO 22301 Lead Implementer credential. Certification and examination fees are included in the price of the training course.

70% of organizations admit they’re not fully prepared for major disruptions. The ISO 22301 Lead Auditor Training Course helps close that gap by equipping professionals to plan, lead, and manage audits of a Business Continuity Management System (BCMS) based on ISO 22301. Given the increasing number of disruptions and the unpredictability of disasters—whether natural, occupational, or information security related—more organizations are seeking ISO 22301 certification to demonstrate resilience and continual improvement. This training course, developed by PECB, emphasizes the importance of effective audits and the role auditors play in identifying and addressing weaknesses. You'll gain the knowledge and skills to conduct audits in compliance with ISO 19011 and the certification process outlined in ISO/IEC 17021-1. Through interactive sessions, exercises, and real-world scenarios, you’ll learn how to apply internationally recognized audit principles, manage audit teams, and assess organizational conformance. Upon successful completion of the course and exam, you’ll be eligible to apply for the globally respected PECB Certified ISO 22301 Lead Auditor credential—a formal recognition of your auditing expertise and ability to conduct BCMS audits on behalf of a certification body. Certification and examination fees are included in the training course price.

ISO 9001 Foundations is a two-day training courses which focuses on the concepts of quality and quality management, and provides an overall explanation of ISO 9001 requirements for a quality management system (QMS). In this training course, you will be acquainted with the various aspects of a QMS based on ISO 9001, such as the role of top management, risks and opportunities, quality policy, processes that shape product and service provision activities, requirements for performance evaluation, and the importance of continual improvement. After completing this course, you can sit for the exam. If you successfully pass the exam, you can apply for the “Certificate Holder in ISO 9001 Foundation” designation. This certificate demonstrates that you have a general knowledge of ISO 9001 requirements for a QMS and enables you to be part of QMS implementation projects.

Poor quality costs businesses an estimated 15–20% of annual revenue. The ISO 9001 Lead Implementer Training Course empowers professionals to reduce that cost through structured quality management. This five-day PECB course equips you to establish, operate, and improve a Quality Management System (QMS) aligned with ISO 9001 requirements. You’ll learn how to manage quality across the organization, address risks and opportunities, and use process-based thinking to drive consistency. The course also emphasizes the role of leadership, the importance of customer focus, and how to foster a culture that supports continual improvement. By applying PECB’s IMS2 Methodology, you’ll be able to guide the implementation process from initiation through audit readiness. Upon successfully passing the included exam, you may apply for the internationally recognized PECB Certified ISO 9001 Lead Implementer credential. Certification and examination fees are included in the price of the training course.

This ISO 9001 Lead Auditor training course is designed to develop your expertise in auditing a quality management system (QMS) based on ISO 9001. You will learn how to interpret ISO 9001 requirements from an auditor’s perspective, evaluate conformity, and apply fundamental audit principles, techniques, and evidence-gathering methods. The course prepares you to lead an audit team, manage internal audits, and conduct full-cycle audits in accordance with ISO 19011 and ISO/IEC 17021-1. You’ll also explore best practices for planning and closing audits, identifying nonconformities, and reporting results. By the end, you’ll be equipped to conduct ISO 9001 audits as a certified lead auditor or contribute to audit programs as a skilled auditor.

Start your IT career with confidence by earning the industry-leading CompTIA A+ certification! Recognized globally, this certification validates your foundational IT skills and opens doors to high-demand roles in technology. According to the U.S. Bureau of Labor Statistics, employment in IT support is projected to grow 6% by 2032, faster than the average for all occupations, making now the perfect time to enter this thriving field. Our comprehensive training not only prepares you to pass the CompTIA A+ 220-1101 and 220-1102 exams but equips you with practical skills that employers demand. Whether you're starting your IT journey or looking to advance your career, New Horizons’ proven methods and expert instructors will guide you every step of the way.

This three-day course teaches students how to automate administrative tasks using PowerShell. Students will learn crucial scripting skills such as creating advanced functions, writing controller scripts, and handling script errors. Candidates will learn how to use PowerShell when working with Microsoft Azure, SQL Server, Active Directory, IIS, Windows PowerShell Workflow, .NET resources, the REST API and XML, CSV & JSON formatted data files.

What’s the secret to keeping enterprise devices secure, compliant, and up to date across thousands of users? Today’s organizations depend on skilled administrators who can leverage Microsoft Endpoint Configuration Manager to deliver, protect, and manage devices at scale. Microsoft reports that Configuration Manager is already managing more than 12.5 million devices worldwide, underscoring its critical role in enterprise IT. The Administering Microsoft Endpoint Configuration Manager Training (55348) course equips you with the practical skills to deploy clients, deliver applications, enforce compliance, roll out operating systems, and manage updates, ensuring your environment remains efficient, secure, and resilient.

This course covers methods and practices for performing advanced data analytics at scale. Students will build on existing analytics experience and will learn to implement and manage a data analytics environment, query and transform data, implement and manage data models, and explore and visualize data. In this course, students will use Microsoft Purview, Azure Synapse Analytics, and Power BI to build analytics solutions.

This three-day instructor-led course is intended for individuals who are interested in expanding their knowledge base and technical skills about Microsoft Project. The course begins with the basic concepts and leads students through all the functions they’ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress.

Are your SQL Server systems secure, optimized, and ready for the demands of modern business? With over 70% of organizations relying on SQL databases to drive daily operations, the need for skilled database administrators is stronger than ever. This instructor-led course on administering a SQL database infrastructure equips learners with practical skills to configure SQL Server security, implement backup strategies, manage access, monitor performance, and use PowerShell for automation. You'll also learn to maintain SQL Server databases, troubleshoot performance issues, and import and export data across production environments—including Microsoft Azure SQL.

Unlock the backbone of secure enterprise environments through identity and access management. Over 90% of Fortune 1000 companies rely on Active Directory for authentication and identity management, making it one of the most critical skills for IT professionals today. Without a solid foundation in Active Directory and related services, organizations risk downtime, compliance failures, and security breaches. The 55344 Identity with Windows Server course is an instructor-led training that teaches IT professionals how to deploy and configure Active Directory Domain Services (AD DS), implement Group Policy, and monitor and troubleshoot Active Directory–related issues with Windows Server 2022. You’ll also learn how to deploy other Active Directory server roles, including Active Directory Certificate Services (AD CS) and Active Directory Federation Services (AD FS). This hands-on training helps you implement core and advanced identity and access technologies in Windows Server. With practical labs using PowerShell, Server Manager, and Windows Admin Center, you’ll configure domain controllers, secure AD DS environments, and synchronize with Azure AD. The skills apply not only to Windows Server 2022 but also to Windows Server 2016 and Windows Server 2019, giving you flexibility to support hybrid and distributed environments.

This five-day course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing storage and compute by using Windows Server, and who need to understand the scenarios, requirements, and storage and compute options that are available and applicable to Windows Server. Although this course and the associated labs are written for Windows Server 2022, the skills taught will also be backwards compatible for Server 2016 and Server 2019. The course and labs also focus on how to administer Windows Server using not only the traditional tools such as PowerShell and Server manager, but also Windows Admin Center.

Managing Virtual Machines with OpenShift Virtualization teaches the essential skills required to create and manage virtual machines (VM) on OpenShift using the Red Hat OpenShift Virtualization operator. This course does not require previous knowledge of containers and Kubernetes.

CEH provides an in-depth understanding of ethical hacking phases, various attack vectors, and preventative countermeasures. It will teach you how hackers think and act maliciously so you will be better positioned to setup your security infrastructure and defend against future attacks. An understanding of system weaknesses and vulnerabilities helps organizations strengthen their system security controls to minimize the risk of an incident. CEH was built to incorporate a hands-on environment and systematic process across each ethical hacking domain and methodology, giving you the opportunity to work towards proving the required knowledge and skills needed to achieve the CEH credential. You will be exposed to an entirely different posture toward the responsibilities and measures required to be secure. Now in its 12th version, CEH continues to evolve with the latest operating systems, tools, tactics, exploits, and technologies.

The Introduction to Python course is designed for beginners with no prior programming experience. Participants will learn the fundamentals of Python, including syntax, data types, and control structures, while gaining hands-on experience with Jupyter Notebook and .py files. The course also introduces GUI creation within Jupyter Notebook. By the end, students will have the skills to write Python programs and develop simple applications. Python is widely used across industries for automation, web development, data science, and machine learning. This live, instructor-led course provides a structured, practical approach to learning Python, making it accessible for both new programmers and those transitioning from other languages. Note: Available in three full-day or five partial-day sessions. Check the schedule for options.

Did you know that data professionals spend up to 80% of their time cleaning and preparing data? Python is the industry’s go-to language for streamlining this process, making it an essential tool for anyone looking to analyze, visualize, and derive insights from data. Master the complete data science tech stack essential for landing a job at the world’s leading companies. This Python for Data Science course takes a structured, in-depth approach, helping you not only learn how to apply data science but also why it matters. Through a carefully balanced mix of real-world case studies and the mathematical theory behind key data science algorithms, you'll develop both the practical skills and foundational understanding needed to excel in the field. Please note, this course is able to be offered in either 3 full day sessions or 5 evening sessions. See the schedule below.

Unlock the power of machine learning and transform your Python skills into real-world impact. With over 91% of businesses investing in AI initiatives, the ability to apply machine learning is one of the most in-demand tech skills today. This hands-on course will guide you through building powerful algorithms using Python’s Scikit-learn library—equipping you to predict classifications, continuous values, and more. Whether you're refining your models with Lasso and Ridge regression or deploying interactive APIs, this course gives you the tools and techniques to apply machine learning confidently in your day-to-day work.

Did you know that 90% of the world’s data has been created in just the last two years? Yet, many professionals struggle to interpret and use data effectively. Data literacy is now a critical skill in every industry, enabling better decision-making, problem-solving, and business insights. This course is designed to help professionals understand, analyze, and communicate data confidently. Whether you're working with reports, dashboards, or raw datasets, you'll gain the skills needed to make informed, data-driven decisions.

Looking to advance your career in one of the most in-demand fields worldwide? Project management is rapidly growing—with an estimated 2 million project-related job openings expected each year through 2027. And as the demand rises, so do expectations: employers increasingly prioritize certified professionals, with over 70% of companies preferring candidates who hold the PMP® certification. The Project Management Professional (PMP)® certification is the global gold standard for project leaders. Governed by the Project Management Institute (PMI), PMP certification proves your ability to lead teams, manage budgets and timelines, and deliver results using predictive, agile, and hybrid methodologies. It also validates key interpersonal skills like conflict resolution, communication, and stakeholder engagement. This PMP certification training course is delivered by Project Management Academy, a PMI Premier Authorized Training Partner and part of the Educate360 family alongside New Horizons. Using The PMA Way™, the course simplifies complex topics and builds confidence through real-world examples, deep concept explanations, and interactive exercises.

This course teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. In this course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.

Did you know that project management professionals earn up to 25% more than their non-certified peers?  If you're looking to launch a career in project management, the CAPM® (Certified Associate in Project Management) certification is the perfect starting point. This globally recognized credential from the Project Management Institute (PMI)® demonstrates your understanding of fundamental project management principles, processes, and best practices. This CAPM exam prep course equips you with the knowledge and confidence to pass the exam and apply project management frameworks effectively. Covering all knowledge areas in PMI’s PMBOK® Guide, the course ensures you develop a strong foundation to manage projects successfully. Whether you're a recent graduate, career switcher, or project team member, earning CAPM certification sets you apart and opens doors to new opportunities in project management.

Organizations that apply project management best practices complete projects on time 28% more often and on budget 24% more often. The Project Management Foundations workshop delivers the knowledge and hands-on experience needed to apply essential project management skills across predictive, agile, or hybrid approaches. Aspiring and current project managers, team leads, and professionals who manage projects gain the tools to define project scope, engage project stakeholders, and create project plans that fit the organizational environment. This fundamental, discussion-driven course aligns with PMI guidelines and can be applied toward maintaining PMP or other Project Management Institute certifications. Participants also explore AI-powered tools and develop leadership and management capabilities for successful project execution. Note: This project management course provides 16 PMI PDUs and a certificate of completion.

This Program Management Professional (PgMP)® certification training course will guide you through the Standard for Program Management and support your journey to the PgMP® exam. Through the guidance provided during this boot camp and subsequent study, you will know what to expect on the day of the PgMP® exam itself. This PgMP® training course will be taught by a PgMP® accredited instructor who will guide you based on personal experience of the process. Supplemental materials such as simulated exams to prepare you for the actual test, as well as 20-question exams at the end of each section of the course will help boost your confidence for exam day. Note: This course has been approved by PMI for 35 PDUs.

Every day, employers are asking more of their project managers to drive innovation and success at their companies. Possessing the core skills of project management is no longer enough. Project managers now need business and leadership skills as well. Project Management Institute Project Management Institute (PMI)® defines this combination of skills as the PMI Talent Triangle. Fulfilling the requirements of the triangle can seem confusing and complicated—but it doesn't have to be. We have created a 3-day virtual course, covering leadership, business, and technical topics to make the PMI Talent Triangle easy. Our content experts will provide you with everything you need to grow your project management core competencies while providing the necessary hours in each area to meet the PMI Talent Triangle PDU requirements. This series of classes contains topics specifically selected for project management development and is consistent with the skills described in the PMI Talent Triangle. At the end of this course, you will have the necessary skills and hours to satisfy the PMI Talent Triangle requirements. This course bundle has been approved by PMI for 24 PDUs: 8 PDUs in alignment to Ways of Working (Technical); 8 PDUs in alignment to Power Skills (Leadership); 8 PDUs in alignment to Business Acumen (Strategic and Business Management)

In today's dynamic business environment, effective risk management is crucial for organizational success. The Strategic Risk Management course provides participants with the knowledge and tools to identify, assess, and mitigate risks that can impact strategic objectives. Through real-world scenarios and practical exercises, attendees will learn to integrate risk management into the strategic planning process, ensuring resilience and competitive advantage.?

Project managers who master risk-related concepts help organizations confidently navigate uncertainty—whether managing threats or seizing opportunities. According to PMI®, organizations with mature risk management practices meet their goals 2.5x more often and waste 13x less budget. This 1-day PMI-RMP® certification training is designed for experienced project professionals and PMP® credential holders who want to build expertise in risk identification, analysis, response, and monitoring. The course follows the PMI-RMP® exam content outline and provides structured exam preparation, tools, and real-world risk management techniques.

Organizations that leverage project management best practices complete projects on time 28% more often and deliver on budget 24% more often than organizations that do not have a strong focus on project management standards.¹ This hands-on, discussion-oriented workshop allows students to gain a foundational knowledge of project management best practices and provides the opportunity to apply their project management learnings to real-life scenarios. Covering both predictive and adaptive approaches, the workshop emphasizes utilizing the latest practices, such as Artificial Intelligence (AI), that will be most effective within your organization. Upon completion of the workshop, students will receive a certificate of completion. This workshop course is offered as either a 1 or 2 day course to fit your schedule needs. Note: This course has been approved by PMI for 8 PDUs.

To meet the demands of individuals and organizations for flexible, reusable, and easily modified visual content, Adobe Systems has created a cadre of applications that collectively provide a scalable, end-to-end solution for nearly every type of visual design project one can contemplate. Called Creative Cloud®, the collection of applications perform specialized design tasks while interoperating among each other to deliver content. This course focuses on Adobe® Illustrator® CC, the component within Creative Cloud used to create "drawn" graphics, while enabling its users to integrate content from other domains (such as photo-oriented graphics and animation, which belong to Adobe® Photoshop® and other applications). With Illustrator's many easily used tools, you will discover that not only can you unlock the same creative impulses you've always had as you've picked up a pencil to sketch out an idea, but also capture those multiple ideas and "what ifs" during the creative process in ways that you never imagined. And for those of you who are just embarking on building your creative skills, you will be surprised at "how good" your work will appear, even at the outset of your exploration of the world of graphic design. This course is a great component of your preparation for the Adobe Certified Professional in Graphic Design & Illustration Using Adobe Illustrator exam.

You have created simple artwork by using the basic drawing and painting tools available in Adobe® Illustrator®. You now want to use advanced tools, options, and effects to create complex artwork. In addition, you want to ensure that your artwork is ready for commercial printing and also save it for the web. In this course, you will draw complex illustrations and enhance them by using various painting options. You will also use painting tools, manage colors, format type, work with effects, prepare artwork for commercial printing, and prepare graphics for the web. This course is a great component of your preparation for the Adobe Certified Professional in Graphic Design & Illustration Using Adobe Illustrator exam.

Giving your documents a well-designed, professional look will put you a step ahead in the marketplace cluttered with all kinds of communications. Paragraph and character styles that allow you to format pages of text uniformly, layout features that help you to build alternate size configurations of your document, and various panels that enable you to easily customize both text and graphics; Adobe® InDesign® CC has all the tools you need to elevate the look of your document and get it out to the people who need to see it, whether it be in print or on the web. This course is a great component of your preparation for the Adobe Certified Associate (ACA) Print & Digital Media Publication Using Adobe InDesign exam.

In Adobe® InDesign® CC: Part 1 you were introduced to the many features that help you create professional looking documents. Now you need to create much lengthier interactive documents that need to be accessed across a range of devices. In Adobe® InDesign® CC: Part 2, you will learn advanced InDesign techniques to enhance the look and functionality of your documents. Using Adobe InDesign, you can create interactive documents and export them for viewing in a web browser with various features such as buttons, page transitions, movies and audio files, hyperlinks, and animation. You have the ability to assign color profiles and establish print presets. In creating longer documents, you'll be able to include such features as a table of contents, footnotes, cross-references, and an index. This course is a great component of your preparation for the Adobe Certified Associate (ACA) Print & Digital Media Publication Using Adobe InDesign CC exam.

Adobe® Photoshop® CC: Part 1 focuses on some of the basic features of Photoshop so that the student can navigate the environment and use Photoshop tools to work with photographic images. In addition, the orientation to Adobe® Bridge and organization of files in Bridge is covered. Although Photoshop is used by a variety of professionals, from photographers to designers to videographers, Photoshop Part 1 will focus mainly on the photography component. The illustration and animation techniques are covered in subsequent levels of Photoshop. This course is a great component of your preparation for the Adobe Certified Professional (ACP) in Visual Design Using Adobe Photoshop exam.

Adobe® Photoshop® is a leading graphic creation application, popular among graphic designers, illustrators, and photographers. Photoshop's numerous features work together to provide a comprehensive toolset for you, the design professional. This course delves into some of the more advanced image creation and editing techniques, and offers you hands-on activities that demonstrate how these techniques can be used in combination to create exciting visual effects. This course is a great component of your preparation for the Adobe Certified Professional (ACP) in Visual Design Using Adobe Photoshop exam.

The NIST Cybersecurity Professional 800-53 Specialist looks at the impact of adapting a principled approach to enterprise risk management framework to better support cybersecurity decisions within the context of the NIST 800-53 informative reference. It guides students on the best approach to adapt, implement, and operate (AIO) a comprehensive cybersecurity program that integrates into existing organizational capabilities incorporating NIST 800-53. Study includes lectures, informative supplemental reference materials, workshops, and a formal examination - workshops are a critical aspect of the course and develop examinable material. Accredited through APMG International, certified in the UK by the National Cyber Security Centre (NCSC) and listed as qualified cyber training by Department of Homeland Security Cybersecurity and Infrastructure Security Agency (DHS CISA) in the US, the NIST Cyber Security Professional training program teaches individuals and organizations how to engineer, operationalize and continually improve a NIST Cyber Security Framework (NIST-CSF) Program.

Accredited through APMG International, certified in the UK by the National Cyber Security Centre (NCSC) and listed as qualified cyber training by Department of Homeland Security Cybersecurity and Infrastructure Security Agency (DHS CISA) in the USA, the NIST Cyber Security Professional training program teaches individuals and organizations how to engineer, operationalize and continually improve a NIST Cybersecurity Framework program. This NIST Cybersecurity Professional Foundation Certificate course is designed to teach IT, Business and Cybersecurity professionals the fundamentals of digital transformation, cyber security risk management and the NIST Cybersecurity Framework (NIST-CSF). Accredited through APMG International, certified in the UK by the National Cyber Security Centre (NCSC) and listed as qualified cyber training by Department of Homeland Security Cybersecurity and Infrastructure Security Agency (DHS CISA) in the US, the NIST Cyber Security Professional (NCSP®) training program teaches individuals and organizations how to engineer, operationalize and continually improve a NIST Cyber Security Framework (NIST-CSF) Program.

The CompTIA Linux+ certification equips IT professionals with the foundational and advanced skills needed to manage Linux environments effectively. As Linux continues to power 96.3% of the world's top 1 million web servers and dominates 90% of cloud infrastructure, mastering Linux administration is crucial for IT professionals seeking to advance in system administration, cybersecurity, DevOps, and cloud computing. This course covers essential Linux concepts, including system management, security, scripting, networking, and troubleshooting, with a focus on cloud automation and containerization. The new version of CompTIA Linux+ (XK0-005) emphasizes how Linux is integral to cloud computing, DevOps, and automation, ensuring professionals can orchestrate and scale critical business processes.

Python is a popular programming language used by system administrators, data scientists, and developers to create web applications, custom Red Hat Ansible Automation modules, perform statistical analysis, and train AI/ML models. This course introduces the Python language and teaches fundamental concepts like control flow, loops, data structures, functions, file I/O, regular expressions, parsing JSON, and debugging. This course is based on Python 3 and RHEL 9.0.

Through hands-on labs, the student will learn the architecture and features of Red Hat JBoss BPM Suite, basic and advanced business process modeling (BPMN 2.0), and integration of workflow into Java™ SE and Java EE applications. In addition to creating workflow applications, the student will learn how to unit test and debug those applications using Red Hat JBoss Developer Studio. Students will learn how to deploy a business process and monitor its runtime state.

Kubernetes is accelerating application development, container orchestration, and deployment to the cloud, bringing greater application reliability, scalability, and faster time to market. Introduction to Kubernetes Applications (DO100) is designed for IT professionals without previous cloud application deployment experience to learn basic Kubernetes skills. In this course, you will run, deploy, and test containerized applications with zero-downtime releases.

A developer introduction to building and managing containers with Podman for deploying applications on Red Hat OpenShift. Red Hat OpenShift Development I: Introduction to Containers with Podman (DO188) introduces students to building, running, and managing containers with Podman and Red Hat OpenShift. This course helps students build the core skills for developing containerized applications through hands-on experience. These skills can be applied using all versions of OpenShift, including Red Hat OpenShift on AWS (ROSA), Azure Red Hat OpenShift, and OpenShift Container Platform. This course is based on Red Hat® Enterprise Linux® 9, Podman 4.4 and Red Hat OpenShift® 4.14.

Learn how to develop, deploy, and auto-scale event driven serverless applications on the Red Hat OpenShift Container Platform. Red Hat OpenShift Serverless enables developers and Site Reliability Engineers (SREs) to focus on the core business logic of their applications and functions by delegating operational concerns and infrastructure services to the Red Hat® OpenShift Serverless platform. This course is based on Red Hat OpenShift Serverless 1.23 and OpenShift Container Platform 4.10.

Build essential skills to implement agile and DevOps development processes and workflows. DevOps practices have enabled organizations to undergo a digital transformation, moving from a monolithic waterfall approach to a rapidly deploying cloud-based agile process. This transformation requires a team of developers trained to use tools that enable them to spend more time coding and testing and less time troubleshooting. Red Hat DevOps Pipelines and Processes: CI/CD with Jenkins, Git, and Test-Driven Development (TDD) is a practical introduction to DevOps for developers that teaches students the necessary skills and technologies for automated building and deploying of cloud-native applications.

Red Hat DevOps Pipelines and Processes: Git and Test Driven Development (TDD) (DO401) is designed for developers to learn how to create, manage, and secure Jenkins and other tools that support a DevOps organization.

Manage complex Red Hat Ansible automation workflows at scale and prevent single points of failure. Managing Enterprise Automation with Red Hat Ansible Automation Platform (DO467) is for experienced Ansible automation engineers, DevOps practitioners, and Linux system administrators seeking to deploy, control, and support centralized automation execution on a large scale. Students will use Red Hat Ansible Automation Platform 2 to scale up Ansible automation. They will deploy automation controller to centrally manage automation workflows, automation mesh to scale up and distribute execution capacity, and private automation hub to manage Ansible Content Collections and automation execution environments for use by automation developers. Large scale automation cluster design and approaches to ensure high availability of Ansible Automation Platform will also be discussed. This course is based on Red Hat Ansible Automation Platform 2.2.

Multicluster Management with Red Hat OpenShift Platform Plus teaches the skills required to maintain a diverse portfolio of applications, running across a fleet of OpenShift clusters. Applications follow placement rules determined by capacity and criticality; cluster configurations comply with governance and security policies; all automated according to DevOps principles. This course is based on Red Hat OpenShift Container Platform 4.10 and Red Hat Advanced Cluster Management 2.4.

Red Hat System Administration III: Data Center Services for Red Hat Enterprise Linux 7 (RH254) is designed for experienced Linux® system administrators who hold a Red Hat Certified System Administrator (RHCSA®) credential or possess equivalent skills and want to broaden their ability to administer Linux systems at an enterprise level. This course is based on Red Hat® Enterprise Linux 7. Note: This course does not cover all RHCSA tasks. Students who need a review of RHCSA skills are encouraged to attend the RHCSA Rapid Track course (RH199).

The RHCE® Certification lab (RH299) is a facilitated lab environment for students to work at their own pace through a hands-on review prior to taking the Red Hat Certified Engineer (RHCE) exam (EX300). Students attending this lab should have already completed their classroom training and simply be preparing to take or retake the exam. The delivery is focused primarily on lab time. During the 4-day lab, students will work on their own through the complete set of labs from both the RHCSA (Red Hat Certified System Administrator) Rapid Track (RH199) and Red Hat System Administration III (RH254). The RHCE Certification Lab includes a few lectures designed to review key technologies such as systemd, firewalld, and IPv6. For the classroom and virtual classroom versions of this lab, a facilitator will be available throughout the week to assist students as they work through the exercises.

Red Hat Transformational Learning: Introduction to Pragmatic Site Reliability Engineering (TL112) teaches the vocabulary, concepts and cultural considerations required to prepare to adopt an implementation of DevOps referred to as Site Reliability Engineering (SRE). In this course, the history, definitions, and Red Hat specific take on this practice will be explored as the student prepares to continue the learning path of joining or implementing an SRE team.

Open Practices for your DevOps Journey (TL250) prepares a student to facilitate and participate in discovery, planning, and delivery of projects where DevOps transformation is desired. At the end of this course, you will establish a toolbox of select practices and rethink your approach to cross-functional team projects. Utilizing new skills will enable your organization to effectively discover team purpose, align on project options, and deliver value that achieves target outcomes.

DevOps Culture and Practice Enablement (TL500) is a five-day, immersive class offering students an opportunity to experience and implement cultural shifts that are utilized in many successful DevOps adoption journeys. Many agile training offerings focus on a particular framework, delivery mechanism, or technology. Instead, DevOps Culture & Practice combines the best tools from many leading frameworks to blend continuous discovery and continuous delivery with cultural and technical practices into a unique, highly-engaging experience simulating real-world scenarios and applications. To achieve the learning objectives, participants should include multiple roles from an organization. Business product owners, architects, developers, and site reliability engineers will gain the experience of working outside of their traditional silos. The daily routine simulates a real-world delivery team, where cross-functional teams learn how collaboration breeds innovation. Armed with shared experiences and best practices, the team can apply what it has learned to help the organization's culture and mission succeed in the pursuit of new projects and improved processes. This course includes a copy of the Red Hat Training: Open Practices for your DevOps Journey course book, which can be used as a resource as students take the learnings from this course and apply them to other real world scenarios.

Defining the wrong problem—or solving it with incomplete requirements—is one of the fastest ways to derail a project. According to PMI’s Pulse of the Profession® 2023, 66% of organizations cite poor requirements management as the top cause of project failure. Business analysts who can bridge the gap between stakeholder intent and project execution help avoid costly misalignment. The Foundations of Business Analysis course teaches the core competencies every analyst needs to support project success. Participants learn how to identify the real business need, engage stakeholders, and manage requirements from concept through evaluation. These skills improve alignment between business goals and project outcomes—ensuring solutions deliver measurable value. This IIBA-endorsed course is approved for 14 PDUs and 14 CDUs.

70% of projects fail to deliver expected benefits due to poorly defined business cases. Building Better Business Cases provides you with a practical, repeatable process to identify business needs, analyze problems, and create compelling recommendations that drive real business results. This course is your guide to making smarter investment decisions, before, during, and after your projects, ensuring every initiative is grounded in value. In just one day, you’ll master a step-by-step framework that helps you clearly define business needs, diagnose root causes, and present recommendations with confidence. Gain 7 PDUs (PMI) or 7 CDUs (IIBA) while building the skills to make your business case stand out.

The crux of effective requirement elicitation in any project is understanding and delivering what stakeholders truly need—even when those needs differ from what they initially state. Strong elicitation skills help business analysts and project professionals distinguish between real and stated needs. In organizations where elicitation is approached with skill and structure, stakeholders benefit from shared expectations and clearer communication, while teams experience more collaborative, efficient, and productive project environments. This requirement elicitation course builds core competencies in elicitation techniques, helping participants gather, analyze, and document requirements accurately and efficiently. Whether you're new to business analysis or a seasoned business analyst, this course equips you to elicit requirements with confidence and precision across any domain or project management context. Note: This course has been approved by PMI for 7 PDUs and by IIBA for 7 CDUs.

Agile business analysis plays a critical role in delivering customer value in today’s fast-paced, ever-changing environment. According to the Project Management Institute (PMI), organizations that embrace Agile approaches are 28% more successful than those that don’t. This interactive, hands-on two-day course gives business analysts and Agile team members the skills to contribute meaningfully to iterative product development. You’ll learn how to adopt an Agile mindset, collaborate effectively across teams, and prioritize what matters most to stakeholders. The course explores how Agile techniques can streamline business processes and improve responsiveness to change. Through real-world exercises and collaborative scenarios, you’ll practice writing user stories, mapping value, refining product backlogs, and supporting Agile planning. By the end of the course, you’ll be equipped to drive better business outcomes through continuous delivery and informed decision-making.

Did you know the demand for business analysts is projected to grow 10% by 2032, faster than the average for all occupations (U.S. Bureau of Labor Statistics)? This rising demand means more professionals are pursuing credentials like the ECBA™ to validate their skills. Yet, without proper exam preparation, many find the process overwhelming and struggle to demonstrate credibility. The Entry Certificate in Business Analysis (ECBA®) Certification Exam Prep course solves this challenge by providing the knowledge, practice, and confidence you need to succeed. Over three days, you’ll learn key concepts from the BABOK® Guide, practice with exam questions, and engage in interactive exercises that reinforce real-world application. This course also satisfies the 21 hours of professional development training required to sit for the ECBA exam. This training reflects the latest IIBA updates (as of July 21, 2025), including revised exam content, updated practice questions, and a refreshed course outline aligned with the new version.

This comprehensive workshop will prepare you for the PMI Professional in Business Analysis (PMI-PBA®) exam and help you make the most of the limited study time you have. Designed, created, and taught by PMI-PBA-certified professionals, this course provides key insights into the exam and the critical areas to study. The course material is consistent with the current exam as outlined in the PMI-PBA® Examination Content Outline and includes over 800 practice PMI-PBA® exam questions written by experienced, exam-writing experts so you know what to expect come test time. This course has been approved for 35 PDUs and 35 CDUs.

Are you ready to move beyond routine analysis and prove your expertise on the industry’s most recognized business analysis exam? The Certified Business Analysis Practitioner (CBAP®) Certification Exam Prep course is designed for experienced professionals who want targeted, high-impact preparation for the CBAP exam. Built and led by CBAP-certified experts, this immersive workshop helps you focus on critical BABOK® Guide knowledge areas, develop advanced techniques, and build real exam confidence—without wasting time on unnecessary material. This program delivers everything required to satisfy IIBA’s 35-hour professional development prerequisite while maximizing your efficiency and readiness.

This course presents several common models to help you elicit and analyze requirements. You will practice analyzing, modeling, and reviewing the requirements as you work through an engaging case study. You will also learn and practice industry-standard modeling notation for each model. The models in this class follow the concurrent modeling framework, emphasizing process, data, interaction, and interface requirements. This simple framework will help you develop a quicker and more complete set of requirements. This course has been approved for 14 PDUs | 14 CDUs

A CCBA® (Certification of Capability in Business Analysis™) is the level two professional certification from the International Institute of Business Analysis™ (IIBA®) for business analysis practitioners who want to be recognized for their expertise and skills by earning formal recognition. The CCBA certification acknowledges business analysts with roughly 2-3 years of experience who demonstrate the ability to take on greater responsibility. This course satisfies the 35 hours of formal education required to sit for the CCBA® Exam. We are excited to introduce a special add-on bundle to enhance your learning experience with our IBA certification courses. This unique bundle includes a 1-year membership, providing access to exclusive resources and benefits, coupled with an extraordinary 30% discount on exam fees and applicable application fees. To benefit from this exclusive offer, we encourage you to reach out to your dedicated representative or contact us indicating your interest in taking advantage of this exclusive offer.

Want to run, secure, and scale enterprise virtualization like a pro? Over 70% of enterprise workloads run on virtualized infrastructure, and VMware vSphere leads the industry in scalability and performance. IT professionals with the skills to install, configure, and manage VMware platforms are essential to modern data center teams. This intensive, five-day training program offers immersive hands-on training in VMware vSphere v8. You’ll gain experience with ESXi, vCenter Server, virtual networking, storage, content libraries, high-availability clusters, and Lifecycle Manager. The course provides the technical foundation required to support, automate, and optimize virtualized enterprise infrastructure using VMware’s latest tools and best practices.

Did you know that inefficient processes can cost businesses up to 30% of their revenue? Effective business process modeling is key to improving efficiency, reducing waste, and enhancing productivity. This course provides the fundamental skills to document, refine, and optimize business processes, ensuring clarity and consistency in workflows. Participants will learn how process modeling fits into the larger Business Process Management (BPM) framework, explore essential modeling techniques, and apply best practices to streamline operations.

This two-day session will prepare you for the Certification in Business Data Analytics (IIBA®-CBDA) exam and help you make the most of your post-class study time. This course was designed, created, and taught by IIBA®-CBDA certified professionals to help candidates focus on the critical areas to study and to provide insights into the exam. This course has been approved for 14 PDUs and for 14 CDUs. We are excited to introduce a special add-on bundle to enhance your learning experience with our IBA certification courses. This unique bundle includes a 1-year membership, providing access to exclusive resources and benefits, coupled with an extraordinary 30% discount on exam fees and applicable application fees. To benefit from this exclusive offer, we encourage you to reach out to your dedicated representative or contact us indicating your interest in taking advantage of this exclusive offer.

Want to reduce waste, eliminate defects, and improve processes in your organization? Lean Six Sigma is one of the most powerful methodologies for driving operational excellence—and Green Belt professionals are in high demand across industries. This Lean Six Sigma Green Belt (LSSGB) training equips you with the tools and strategies to lead impactful process-improvement projects. You’ll gain practical experience applying DMAIC methodology, using data-driven analysis, and implementing control strategies that stick. Upon successful completion, you’ll earn your Lean Six Sigma Green Belt certification through Project Management Academy, accredited by the Council for Six Sigma Certification (CSSC).

Companies that implement Lean Six Sigma see up to a 40% reduction in operational costs and 50% improvements in process efficiency, and certified Lean Six Sigma Black Belts are the ones leading that transformation. This Lean Six Sigma Black Belt training course equips you to drive measurable change through data, structure, and strategy. Through a rigorous 10-day program delivered over five weeks, you’ll gain the tools, strategies, and analytical skills to lead high-impact projects using DMAIC or DMADV. From streamlining operations to eliminating root causes of waste, this course equips you to drive transformation backed by data, not guesswork. Upon successful completion, you’ll earn your LSSBB certification from Project Management Academy®, accredited by the Council for Six Sigma Certification (CSSC). This isn’t just a credential; it’s a career accelerator for professionals ready to lead real change.

To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, the use and development of metrics to manage processes, and describes the roles needed to implement a business process management approach. This course has been approved for 7 PDUs | 7 CDUs

What makes an agile team successful? According to the Project Management Institute, teams using agile principles are more likely to hit deadlines, adapt quickly, and keep stakeholders aligned from start to finish. The PMI Agile Certified Practitioner (PMI-ACP)® certification is designed for professionals who apply agile across a number of methodologies—including Scrum, Kanban, XP, Lean, and hybrid approaches. This PMI-ACP certification training course gives you the agile knowledge and exam prep tools to get certified and make an impact. The 3-day, instructor-led training course includes live instruction, a PMI-ACP exam prep course guide, mock exams, and six months of access to a digital training portal.

Agile methodologies have transformed the way organizations approach project management and product development, enabling teams to deliver value faster and more efficiently. According to recent studies, organizations that implement Agile practices are 60% more likely to complete projects on time and within budget. This Agile Fundamentals course provides a comprehensive introduction to Agile principles, frameworks, and best practices, empowering professionals to successfully implement Agile within their teams and organizations.

Ready to become a Scrum Master—or just need to be more Agile? Whether you want to serve as a Scrum Master, support an Agile transformation, or simply build the skills to lead more effectively, our Certified ScrumMaster (CSM) course is the perfect starting point. You’ll gain a strong understanding of Scrum concepts, develop real-world Agile skills, and learn how to apply the Scrum framework to help your team and organization thrive. This highly interactive CSM training is led by a Certified Scrum Trainer® and combines engaging instruction with hands-on practice. The course prepares you to step confidently into the Scrum Master accountability and support team agility at every level of your organization—with the exam voucher and a 2-year Scrum Alliance membership included. 16 SEUs | 16 PDUs | 16 CDUs

In this course, participants will have the opportunity to explore the most difficult role in Scrum – the Product Owner. Through exercises, discussions, and case studies, participants will learn the fundamentals of Scrum as well as the responsibilities of the Product Owner. Topics addressed include techniques for developing a Product Vision, how to create, maintain, and order a Product Backlog, how to identify user needs, and an overview of sizing (estimating) in Scrum. By the end of the course, participants will have fulfilled all the eligibility requirements to become a Certified Scrum Product Owner.This course has been approved for 16 SEUs | 16 PDUs | 16 CDUs

Industry trends have shown Agile project management can increase project success rates. This is leading many organizations to integrate Agile into their predictive or more traditional project management practices. This course will provide you with best practices and considerations for bringing Agile methodologies into your traditional project delivery environment. You'll learn how to create a strategy for setting goals and deciding on the appropriate Agile methods to integrate into your organization. This course has been approved by PMI for 8 PDUs.

In this two-day workshop, participants will use an agile approach to facilitate organizational change, whether that organization uses agile or predictive approaches on their projects. The course equips participants with pioneering tools to ensure change initiatives are embedded, adopted, and deliver benefits throughout their organizations. This class includes an exam voucher. This course has been approved for 14 PDUs and IIBA for 14 CDUs.

You're a Certified ScrumMaster (CSM®) who's been introduced to the Scrum Values, practices, and applications. The next step in your Agile journey is to achieve your Advanced Certified ScrumMaster (A-CSM) certification. This course goes beyond the basics of scrum and broadens your impact by unlocking advanced techniques. You'll be better equipped to navigate the needs of your organization and teams with the skills you learn in this certification course. This course has been approved for 16 SEUs | 16 PDUs | 16 CDUs

Collaborative environments largely rely on influence, not authority. Whether you're a project manager, business analyst, team member, or executive, your ability to influence others—without formal authority—is essential to team success and organizational growth. This highly interactive training session equips you with the tools, strategies, and confidence to influence cross-functional teams, build trust, and deliver results.</p> Influencing without authority is not just a leadership technique—it's a critical skill for anyone working in fast-paced, matrixed organizations. With the right tools, you can guide your team, build trust, support your project goals, and foster successful relationships, regardless of your title.</p> This course has been approved for 7 PDUs | 7 CDUs

Transform your meetings from ordinary to extraordinary with Facilitation Skills Training. In today’s collaborative workplace, effective facilitation is essential for productive meetings, strong team alignment, and successful decision-making. This facilitation training course helps learners build essential skills and confidence in guiding engaging discussions, managing group dynamics effectively, and driving consensus in both in-person and virtual environments. Leverage the techniques taught in this workshop to boost productivity and become the effective facilitator your organization needs. This course has been approved for 7 PDUs | 7 CDUs

The Business Relationship Management Professional (BRMP) training and certification course will provide you with a foundational understanding of business relationship management. This course provides the “why” business relationship management is critical to your organization and “what” a BRM does to add value to their organization. This interactive course includes discussions and real-life exercises that will provide you with the opportunity to apply the learning to your organizational situations and allow you to show immediate value, as well as prepare you for the BRMP Certification exam. Exam fee included in the cost of the course This course has been approved for 21 PDUs | 21 CDUs

This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes. This course has been approved for 7 PDUs | 7 CDUs

Understanding how to quickly address problems and bring your project team to a consensus is a crucial skill for Project Managers if they want to stay ahead of the curve. This course will help you unlock the key principles necessary to keep your projects moving forward. This course is part of the PMI Talent Triangle Fast Pass bundle and fulfills the Strategic and Business Management segment (8 PDUs) of the PMI Talent Triangle for PMP credential holders.

70% of change initiatives fail due to poor planning and resistance. Don’t let your organization become part of that statistic. Successful change management requires strong leadership, clear communication, and the right strategy. This Organizational Change Management Training Course provides the essential skills and frameworks to help professionals navigate change effectively, minimize resistance, and drive successful transformations within their organizations.

Did you know that negotiation skills can impact up to 60% of business outcomes? Whether you're closing a deal, securing resources, or resolving conflicts, the ability to negotiate effectively is a game-changer. Strong negotiation skills don’t just help you win—they help you create win-win solutions that foster long-term success.

Successful Project Managers must be able to listen and communicate effectively with their teams and all levels of their organizations. It is important to understand communication needs across the project lifecycle, be able to assess a social situation, select an appropriate communication approach, and ultimately control the dialog to become effective at leading teams. This course is part of the PMI Talent Triangle Fast Pass bundle and fulfills the Leadership segment (8 PDUs) of the PMI Talent Triangle for PMP credential holders.

Build and Administer APIs with Red Hat 3scale API Management (DO240) is a hands-on, lab-based course that gives SREs and administrators an introduction to managing cloud-native APIs with Red Hat® 3scale API Management. This course enables developers and administrators to install, administer, monetize, secure and document your cloud-native APIs. This course is based on Red Hat 3scale API Management 2.11.

Design, build, and deploy containerized applications on Red Hat OpenShift with additional focus on developing and deploying event-driven auto-scaling serverless applications and functions Red Hat OpenShift with Serverless and Knative (DO264), teaches you how to design, build, and deploy containerized software applications on Red Hat® OpenShift Container Platform, a containerized application platform that allows enterprises to manage container deployments and scale their applications by using Kubernetes. You will also learn how to develop, deploy, and auto-scale event driven serverless applications by using Red Hat OpenShift Serverless. This will enable developers and Site Reliability Engineers (SREs) to focus on the core business logic of their applications and functions by delegating operational concerns and infrastructure services to the Red Hat® OpenShift Serverless platform. This course is based on Red Hat OpenShift Serverless 1.23 and OpenShift Container Platform 4.10.

Red Hat Single Sign-On Administration (DO313) is designed for system administrators who want to install, configure and manage Red Hat Single Sign-On servers for securing applications. Learn about the different ways to authenticate and authorize applications using single sign-on standards like OAuth and OpenID Connect (OIDC). You will also learn how to install and configure Red Hat Single Sign-On on the OpenShift Container Platform. This course is based on Red Hat Single Sign-On version 7.6.

Learn how to deploy, protect, and scale SAP infrastructure with Red Hat Enterprise Linux for SAP Solutions. This course teaches best practices for deploying SAP HANA and SAP S/4HANA in a high availability configuration. In addition, you will discover how to efficiently automate deployments with Red Hat Ansible Automation Platform and Red Hat supported Ansible roles specific to SAP.

This five day course is an in depth hands-on study of HTML5, CSS3 and modern web and mobile development. The course includes detailed hands-on labs and Q&A labs. The labs include multiple projects, including one beginning to end web site.

Use cases provide a structured, industry-standard way of eliciting and documenting visibly observable functional requirements from the point of view of the business. The process enhances communication between business analysts and stakeholders and helps stakeholders articulate their needs in a way other elicitation techniques cannot. It also lays the foundation for user interface design and test case development. This course provides the right blend of knowledge and skills for people to understand and model business use cases effectively. This course has been approved for 14 PDUs | 14 CDUs

This course includes multiple techniques for leading classes virtually or in person. Effective facilitation of group sessions, whether remote or in person, is a key skill for Trainers, Supervisors, and Managers as an expression of their leadership and their ability to focus a group. This 3-day course covers multiple techniques and provides a solid foundation in facilitation, instruction, interactive learning, and presenting skills. Dedicated to anyone who delivers content to a group regardless of the setting. Attendees will have ample opportunity to prepare, practice and deliver to the group and receive instruction, coaching, and feedback to support their development of outstanding training skills. Upon successful course completion and test teach, you will earn a badge from Credly.

How many bad business decisions could be avoided if your data was accurate, timely, and easy to query? Nearly 82% of organizations admit to basing decisions on out-of-date data, leading to costly mistakes. The Querying Data with Transact-SQL training course builds the skills you need to work confidently with Microsoft SQL Server. Through hands-on, instructor-led training, you’ll learn to query single and multiple tables, filter and sort results, join related data, use built-in functions, and work with stored procedures and transactions. You’ll also master subqueries, table expressions, aggregations, and error handling, ensuring you can retrieve and manage data accurately, securely, and efficiently.

Did you know that 73% of IT professionals say identity management is their most complex challenge, yet only 12% feel truly confident managing it? That confidence gap represents both the biggest obstacle and the greatest opportunity in your IT career. In this course, you'll bridge that gap by mastering the four critical pillars that separate overwhelmed administrators from confident Microsoft 365 Administrator Essentials experts. This comprehensive course covers the essential elements every administrator must master: strategic tenant management that scales with your organization, seamless identity synchronization that connects your hybrid environment, robust security frameworks that stop threats before they start, and compliance management that keeps auditors smiling and executives sleeping soundly. This course is essential for professionals pursuing the Microsoft 365 Certified: Administrator Expert credential.

Can you confidently manage and secure every device in your organization, no matter where it’s located or who’s using it? The Microsoft 365 Endpoint Administrator Training (MD-102) course gives you the skills to plan, deploy, and manage a modern endpoint environment using Microsoft 365 tools. You’ll learn how to configure Windows Autopilot for seamless provisioning, manage devices and apps with Microsoft Intune, and protect identities and data using Microsoft Entra and Microsoft Defender for Endpoint. From update strategies to compliance policies, this course prepares you to support Windows and non-Windows devices in a cloud-powered, security-first world. MD-102 is also a core step toward earning the Microsoft 365 Certified: Endpoint Administrator Associate credential.

In this course, you'll learn how to bring people together to create an optimal employee experience that enables your organization to improve productivity, develop empathetic leadership, and transform how employees feel about their work. In your organization today, are people being treated well, or are their needs neglected? Are your teams aligned on goals with a sense of purpose? Are you driving the business outcomes that you need? The Microsoft Viva employee experience platform provides the infrastructure to create the culture of trust, collaboration, well-being, and active listening that you envision. This training course will provide Microsoft Employee Experience Platform Specialists with a comprehensive overview of Microsoft Viva, as well as Microsoft 365, Teams, and SharePoint. It will cover how to identify requirements for designing experiences for employee onboarding, career and skill development, rewards and recognition, compensation and benefits, employee wellbeing, and employee retention. It will also cover how to design solutions to meet these requirements, and how to collaborate with senior executive leadership, human resources, IT, adoption and change management, and learning and organizational development departments. Finally, it will cover how to continuously improve employee experiences based on data-driven insights and feedback.

Nearly 80% of Fortune 500 companies rely on Microsoft 365 and SharePoint to power their intranet and collaboration. Beyond storing documents, SharePoint connects sites, streamlines content management, and integrates apps that enhance productivity. The SharePoint – Site Owner with Power Platform (Modern Experience) course builds on basic SharePoint usage to teach you how to plan and manage a multi-site intranet. You will explore hub sites, advanced list management, validation rules, and integration with Power Apps to create custom user experiences. This training helps experienced site users step into a site owner role, enabling them to unify navigation, manage content efficiently, and extend SharePoint functionality with Power Platform tools.

Over 200 million users rely on Microsoft 365 and SharePoint—but most don’t take full advantage of its capabilities. This hands-on training gives you the skills to navigate and use SharePoint Online efficiently, helping you manage team resources, collaborate effectively, and streamline daily workflows. In this SharePoint basics training, you'll learn to manage documents, create and customize lists, search for content, and work in team sites. You'll also explore simple automation using Power Automate, all within the modern Microsoft SharePoint interface. Designed for non-technical professionals, this course equips you to confidently use SharePoint in a Microsoft 365 environment to support team collaboration, resource sharing, and task coordination.

Organizations are moving to the cloud faster than ever—yet over 60% of cloud migrations stall or fall short of expectations. The difference? A solid understanding of the migration process and the tools necessary for migrations in the AWS Cloud. AWS Migration Essentials is a one-day, instructor-led training introducing IT professionals to the key phases, strategies, and services that drive successful cloud migration. Built around the AWS Migration Acceleration Program (MAP), the course helps teams plan and perform migration projects with confidence—leveraging Amazon Web Services tools, frameworks, and best practices. Participants explore how to assess environments, mobilize stakeholders, and ultimately migrate and modernize applications and databases using AWS. Through real AWS environments with hands-on labs, you'll gain the practical insight needed to lead or support a migration effort in your organization.

If it's been a while since you completed a PMP exam prep training course, don't try to struggle by cramming for the exam on your own. Our instructor will guide you through the critical exam elements in this PMP crash course while providing tips for tackling some of the trickier concepts from the applicable versions of the A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and the 30 other PMP exam references.

This looks like just another CCNA course. But hidden inside is a complete transformation system that teaches you to think like a network architect, not just a configuration technician. You’ll learn to integrate AI, automation, and cloud technologies into network operations. Plus, you’ll master security fundamentals across IP addressing, routing, wireless LANs, and switching, all using Cisco’s industry-leading best practices. Which means instead of just passing an exam, you’ll develop the strategic thinking across network fundamentals that makes you indispensable. This 5-day intensive program doesn’t just prepare you for the globally recognized certification that consistently tops IT lists; it prepares you for career advancement by teaching you to install, configure, and troubleshoot modern networks like a true professional.

Agile in Action has transformed how modern teams think, collaborate, and deliver. It’s not just for developers—today’s Agile approach is shaping ways of working across marketing, HR, and operations. But knowing terminology isn’t the same as truly applying Agile. The Agile in Action course is a hands-on learning experience that helps you move from theory to execution. You’ll explore essential agile methodologies like Scrum and Kanban, understand the iterative and incremental approach that drives agile development, and build stronger agile teams through collaborative work and clear roles. Learn tools and techniques that improve workflow, boost customer value, and support modern team dynamics. You’ll work through real-world applications, simulations, and a guided case study to sharpen your skills in agile project management. You’ll also explore the Scrum framework, sprint planning, and retrospective practices that lead to continuous improvement. This course helps you lead with agility, respond to customer needs, and achieve better results—across software development, the public sector, and beyond.

As a result of attending this course, the learner should be able to understand the sustainability concepts and how the business thinks of tracking and reporting emissions, describe Microsoft Cloud for Sustainability customer scenarios, and configure the features of Microsoft Sustainability Manage.

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Mutually reinforcing innovations in computing and engineering are catapulting advances in technological production. From blockchain and artificial intelligence (AI) to gene editing and the Internet of Things (IoT), these advances come with tremendous opportunities for improvement in productivity, efficiency, and human well-being. But as scandals increasingly demonstrate, these advances also introduce new and serious risks of conflict and harm. Technology professionals now face growing demands to identify and mitigate ethical risks to human rights and the environment, as well as to navigate ethical tradeoffs between qualities such as privacy and accuracy, fairness and utility, and safety and accountability. This course provides the tools to identify and manage common ethical risks in the development of emerging data-driven technologies. It distills ethical theory, public regulations, and industry best practices into concrete skills and guidelines needed for the responsible development of digital products and services. By following the course's practical, problems- based approach, learners will become adept at applying theories, principles, frameworks, and techniques in their own roles and organizations.

A major milestone in business automation has been reached—generative AI. Despite its recency, it has already started having a significant impact on our lives. But, the rapid pace at which generative AI is growing can be overwhelming. And, there are so many facets to this field that it can be difficult to know how to use it effectively to improve the business. This course is designed to demystify generative AI for business professionals, as well as to trace its power to actionable, real-world business goals. It will give you the essential knowledge of generative AI you'll need to elevate the organization in these exciting times.

Note Generative AI is a fast-evolving field of artificial intelligence, and the Azure OpenAI service is subject to frequent changes. The course materials are maintained to reflect the latest version of the service at the time of writing. Azure OpenAI Service provides access to OpenAI's powerful large language models such as GPT; the model behind the popular ChatGPT service. These models enable various natural language processing (NLP) solutions to understand, converse, and generate content. Users can access the service through REST APIs, SDKs, and Azure OpenAI Studio. In this course, you'll learn how to provision Azure OpenAI service, deploy models, and use them in generative AI applications.

This course is designed to build your in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Asset Management functionalities. Master planning configuration and processing. Sales and procurement processes. This course includes lectures and several hands-on exercises. The exercises will be introduced to you in the form of a case study presented to a Dynamics 365 Supply Chain Management Functional Consultant, Expert. Each exercise will be based on a business scenario followed by a question or discussion then a step-by-step guidance to perform the system related steps.

ITIL 4 Foundation stands as the world's most widely adopted framework for IT Service Management (ITSM), with over 3 million certified professionals worldwide. Trusted by 82% of Fortune 500 companies, including industry giants like NASA, Microsoft, and HSBC, the ITIL 4 Foundation certification opens doors to unprecedented career opportunities. For over three decades, ITIL has shaped how organizations deliver IT services, and today's ITIL Foundation certification combines proven best practices with modern approaches like Agile and DevOps. Through our live, interactive sessions with our expert instructors, you'll learn how to apply the ITIL framework to solve real business challenges, boost your team's performance, and position yourself for career advancement.

In this 5-day course, professional web developers will learn to develop advanced ASP.NET Core applications using .NET tools and technologies. The focus will be on coding activities that enhance the performance and scalability of the Web site application.

Drowning in spreadsheets and scattered data, but struggling to find clear answers? Many professionals waste hours searching for insights, only to end up with confusing reports and missed opportunities. Tableau Desktop: Part 1 provides the solution with a hands-on course that empowers you to connect, analyze, and visualize data, transforming chaos into compelling dashboards and actionable insights—no coding required. With over 90% of the world’s data created in just the last two years, the ability to turn raw information into meaningful insights has become a critical skill. Tableau is the industry-leading platform for intuitive data analysis and visualization, trusted by organizations worldwide. In this course, you’ll learn how to build interactive dashboards, create dynamic reports, and tell clear data-driven stories that inform smarter decisions. Whether you’re new to data visualization or preparing for Tableau certification, you’ll leave with the skills to make a measurable impact.

Professionals who use data visualization tools like Tableau are up to 5x more likely to uncover actionable insights than those relying only on spreadsheets. With the abundance of computational power and storage available, data analysis is no longer limited to specialists; employees across roles and industries can harness data to uncover timely insights, streamline decisions, and drive measurable business success. The creation of data-backed visualizations is a key way data scientists, or any professional, can explore, analyze, and report insights and trends from data. Tableau® software is designed for this purpose. Tableau was built to connect to a wide range of data sources and allows users to quickly create visualizations of connected data to gain insights, show trends, and create reports. Tableau's data connection capabilities and visualization features go far beyond those that can be found in spreadsheets, allowing users to create compelling and interactive worksheets, dashboards, and stories that bring data to life and turn data into thoughtful action.

Explore how to quickly locate email messages. Learn to use advanced efficiency features of Outlook.

Discover the powerful mail merge feature from Outlook to quickly build customized emails, labels, and letters. Create and set up data files from scratch or connect to names in Excel or Outlook. 

Strong data skills are essential in today’s IT landscape—especially for professionals responsible for maintaining, securing, and optimizing databases. The CompTIA DataSys+ (Exam DS0-001) course is designed to equip database administrators with practical, real-world skills while also preparing them for the industry-recognized CompTIA DataSys+ certification. Whether you're pursuing certification or simply want to become more effective in a DBA role, this course offers hands-on experience and in-depth coverage of exam objectives, database operations, governance, deployment strategies, analytics, and disaster recovery best practices.

Struggling with bottlenecks, rework, or wasted time in your processes? You’re not alone; process inefficiencies cost companies up to 30% of their revenue each year. The Lean Foundations Workshop gives you the tools to change that. In just two days, you’ll go beyond theory and dive into real-world Lean techniques through an immersive Kaizen simulation. You’ll learn how to identify the root causes of inefficiency, eliminate waste, and boost the flow of value across any process, whether in operations, manufacturing, healthcare, or office workflows. Led by expert instructors, this hands-on workshop introduces powerful tools like 5S, value stream mapping, and root cause analysis. You’ll leave with a practical Lean toolkit and a customized action plan to start improving processes immediately. Plus, you’ll earn 19.5 PDUs to help maintain your professional credentials.

As technology progresses and becomes more interwoven with our businesses and lives, more data is collected about business and personal activities. This era of "big data" is a direct result of the popularity and growth of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantages. Creating data-backed visualizations is key for data scientists, or any professional, to explore, analyze, and report insights and trends from data. Microsoft® Power BI® software is designed for this purpose. Power BI was built to connect to a wide range of data sources, and it enables users to quickly create visualizations of connected data to gain insights, show trends, and create reports. Power BI's data connection capabilities and visualization features go far beyond those that can be found in spreadsheets, enabling users to create compelling and interactive worksheets, dashboards, and stories that bring data to life and turn data into thoughtful action.

What happens when a key executive can’t log in, a department loses access to shared files, or BitLocker locks out an entire team? Your ability to troubleshoot Windows 11 issues quickly and effectively can make or break business continuity. With Windows 11 now running on over 25% of all desktops worldwide, organizations are rapidly transitioning, and they need IT professionals who can keep systems running smoothly. Get ready to confidently support Windows 11 in enterprise environments. In this hands-on course, you’ll learn how to troubleshoot real issues like installation failures, network connectivity problems, Group Policy glitches, and app compatibility—all within a Windows Server Active Directory setup. With expert guidance and practical labs, you’ll build the skills needed to deliver dependable Tier 2 support and keep users up and running.

Looking to strengthen your Windows Server administration skills? Over 70% of IT workloads rely on Windows Server, making server admins essential to business continuity and network efficiency. This five-day instructor-led course delivers the core knowledge IT professionals need to deploy, manage, and support Windows Server environments. You’ll gain hands-on experience with identity services, networking, virtualization, high availability, and security features. Designed for those with some server experience, this training is ideal for administrators transitioning into more advanced roles or updating skills from previous versions of Windows Server.

Still spending hours manually setting up new devices? For IT teams managing hybrid and remote workforces, traditional provisioning is slow, costly, and unsustainable. Microsoft Intune changes that. Organizations using Intune have cut help desk calls by 53% and improved IT productivity by 25% by streamlining device setup, app deployment, and endpoint security from the cloud. In this three-day, hands-on course, you’ll learn how to enroll and configure devices with Microsoft Intune, automate provisioning with Windows Autopilot, deploy applications at scale, and apply consistent security policies using Conditional Access, Endpoint Analytics, and other advanced tools.

Modern organizations depend heavily on the web to perform core business operations such as marketing, advertising, and selling products, providing services, and communicating with customers, partner organizations, and employees. Whatever you're creating on the web, HTML, CSS, and JavaScript™ likely play an important role. These three languages provide the core toolkit for anyone looking to perform web development work. This course covers the fundamentals of web development using these three languages.

As data acquisition, access, analysis, and reporting are interwoven with our businesses and lives, more and more data is collected about business and personal activities. This abundance of data and the computing power to analyze it has increased the use of data analysis and data visualization across a broad range of job roles. Decision makers of all types, including managers and executives, must interact with, interpret, and develop reports based on data and analysis provided to them. Microsoft Power BI software is designed for data analysis and the creation of visualizations. Data analysts prepare data, perform initial analysis, and create visualizations that are then passed to business data decision makers. These decision makers can use Power BI's tools to explore the data, perform further analysis to find new insights, make decisions, and create customized reports to share their findings.

Today's world runs on data more than ever before and that's a trend not likely to change, or even slow down, any time soon. With the tremendous amount of available data, the ability to make sense of it continues to be an ongoing challenge. You already know how to use Excel to perform simple calculations and modify worksheets to make them easier to read, interpret, and present to others. But Excel is capable of doing so much more. To gain a truly competitive edge, you need to be able to extract actionable organizational intelligence from your raw data, and present it in a visually compelling format that enables decision makers to view key trends and gain insights. And that's exactly what this course aims to help you do.

VBA (Visual Basic for Applications) enables you to enhance and extend the capabilities of Microsoft Excel and other applications in the Microsoft 365 application suite. You can use VBA to perform tasks that would be difficult or impossible to do using only worksheet functions, and you can automate a wide range of tasks so they can be performed faster, more consistently, and with less effort than performing them manually. This course will give you a good foundation for understanding, creating, and using VBA in your own Excel workbooks. You will learn how to use the macro recorder effectively, as well as how to write your own VBA code from scratch. You will use tools built into Excel to explore and learn VBA's capabilities and to optimize and debug your code.

This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

In this course, students will gain an understanding of the basic fundamentals of becoming an effective manager for their team.

As data acquisition, access, analysis, and reporting are interwoven with our businesses and lives, more and more data is collected about business and personal activities. This abundance of data and the computing power to analyze it has increased the use of data analysis and data visualization across a broad range of job roles. Decision makers of all types, including managers and executives, must interact with, interpret, and develop reports based on data and analysis provided to them. Tableau® software is designed for data analysis and the creation of visualizations. Data analysts prepare data, perform initial analysis, and create visualizations that are then passed on to business data-driven decision makers. These decision makers can use Tableau's tools to explore the data, perform further analysis to find new insights, make decisions, and create customized reports to share their findings.

The stakes for software security are very high, and yet many development teams deal with software security only after the code has been developed and the software is being prepared for delivery. As with any aspect of software quality, to ensure successful implementation, security and privacy issues should be managed throughout the entire software development lifecycle.

What's the difference between good engagement and incredible engagement? How do you know when your audience, employees, or teammates are committed to everything you say and do? The answer is Authentic Engagement. When you notice amazing leaders, you will notice they possess similar characteristics, regardless of whether they have been in the profession twenty years or twenty weeks. This course is the map toward shaping the next wave of leaders, regardless of style, audience, or modality! The question is: Are you ready to embark on your voyage? Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

Problem-Solving Skills (Second Edition) focuses on eliminating corporate problems. Approaches to problem solving are defined, along with traits of good problem solvers and the company cultures that influence them. The course focuses on the three phases of problem solving and breaks each phase into steps. Strategies are provided for individual problem solvers and problem-solving teams. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

It was once believed that intelligence was the metric that would determine a person\'s success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you\'ll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you\'ll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

Time is a form of currency, and the ways you talk about it illustrate its value: people say “Time is money,” and “My time was well spent,” or “It's a waste of time.” Like most professionals, you've probably struggled with managing time effectively. In this course, you will acquire day-to-day time-management tools that will help you more effectively use your time so you can direct your energy towards fulfilling your short- and long-term professional and personal goals. Your time is a precious and limited resource. Too often, you may feel frustrated that there aren't enough hours in the day to accomplish everything you hope to do. Effective time managers enjoy the satisfaction of directing their talents and energy towards productive, goal-centered activities. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

"Sharpen your business writing skills by first learning to identify the why, who, and how—before addressing the what. Engage in guided discussions and numerous activities to explore techniques that enhance clarity, impact, and results in workplace communication. From informal emails to detailed reports, effective writing skills are essential for communicating with team members both within and outside your organization. Simple, solid guidelines for approaching any business writing objective enable everyone to generate more positive responses to their writing. This course includes tips, best practices, templates, and more for any professional who wants their writing to reflect positively on themselves and their organization. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

As a leader in your organization, you\'re expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will build a foundation for coaching, establish a coaching process, execute a coaching plan, and explore strategies for coaching in different business scenarios. Many different factors can affect employee performance. When performance problems arise, people need to be supported to get back on track and do their jobs well. Coaching is an effective way of confirming an employee\'s value while improving performance. Coaching contributes to employee retention because it offers the opportunity to grow, provides motivation, and supports learning. Coaching also enhances the image and effectiveness of managers and supervisors. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

You have transitioned from an individual contributor to a manager, or as an individual contributor, you\'ve acquired practical skills to enhance your leadership abilities. When you want to take your leadership skills to the next level, you assess your leadership traits, develop your communication skills, and build your reputation. These strategies can increase your ability to effectively influence others and get results. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

The ability to deliver presentations is vital to achieving advancement for yourself and for your ideas. Few skills in life will contribute to your success as much as presentation skills. Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn to organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to strengthen your delivery. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

Effective facilitators know how to take charge of meetings and lead groups toward successfully completing their work objectives. In this course, you will strategically plan meetings and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills by leading virtual meetings and even moderating international sessions. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization. Leadership enhances the skills employees at all levels need to be truly successful. When you learn practical leadership skills, you\'ll have the ability to motivate, coach, communicate with, and teach employees in such a way that they are more effective in their jobs and, as a result, you become more effective in your job. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

In this course, students will develop a working knowledge of how to prevent sexual harassment for non-management employees. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

An effective leader harnesses the diverse strengths of the team to maximize performance. Successfully mastering critical facilitation skills and applying them deftly can drive these results. You will enhance your interpersonal competencies and observational abilities to deal effectively with disruptions and dysfunctions, and guide groups to reach consensus and exceed expectations. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

From informal memos to detailed reports, writing skills are essential for effectively communicating with colleagues and those outside of your organization. Subtle elements, such as the tone that you use, can have a significant impact on the way that your ideas are received and the persuasiveness of your arguments. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

Conflict is inevitable—but it doesn’t have to be destructive. When managed well, it can lead to innovation, improved relationships, and stronger teams. In fact, 85% of employees experience workplace conflict, and nearly 30% deal with it on a near-constant basis. Without effective conflict resolution strategies, these situations can escalate and reduce overall team productivity. This course provides professionals with essential conflict management skills to help recognize issues early, prevent escalation, and create positive outcomes. Through structured approaches to negotiation, mediation, and problem-solving, participants will learn how to resolve conflict with clarity and professionalism.

This one-day course will help you develop the perspective and skills to create memorable experiences for your customers. You will come away with an appreciation for the power and benefit of a positive customer service interaction for your customers, your organization, and you! Get insight into how customer service is about more than the issue you help solve at the moment – it is about creating advocates for your brand that help generate continuous value to your organization.

In a world brimming with information and divergent perspectives, the ability to think critically is an invaluable asset. Possessing critical insight allows us to discern fact from fiction, make informed decisions, and approach problems from unique angles. To make the best decisions and determine the most efficient and effective course of action, a deeper situational understanding and innovative outlook are important. This course will earn you 14 PDUs | 14 CDUs

In our inter-connected world, good communication and cooperation is key to working efficiently. Respectfully engaging with others can enhance or inhibit workflow and be the difference between the success or failure of a project or an entire organization. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 7 PDUs | 7 CDUs

Senior managers have unique demands placed upon them. They need to be able to lead the leaders – offering guidance, critiquing performance, and mentoring their team – while also identifying and developing new initiatives and vision for the future of your organization. To maximize performance and foster a healthy environment, senior managers must also motivate others, nurturing and utilizing the distinctive skills of each team member. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

Whether speaking publicly or to a specific audience, your ability to build, develop and deliver a purposeful presentation is key to being able to convey your message and achieve your desired results. From open to close, it is crucial to learn the tools necessary to maintain engagement and to organize ideas to create coherent and convincing oral presentations. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

Time is limited, so getting the most out of every minute is critical. In this course, students will learn to improve their focus, prioritize tasks, identify and avoid obstacles to staying on track, and develop strategies to get the most out of their time. Students will acquire time management tools and decision-making techniques to help focus on purpose and achieve your goals, balancing the needs of both business and personal life. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

Success is measured by results and results are only accomplished with effective planning efforts. Detailed plans and a captivating vision are important, but true accomplishment is in carrying your goals through to a winning outcome. In this workshop, you will learn how to find and strengthen your leadership voice and foster employee buy-in to exceed expectations while achieving the most positive outcome. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 7 PDUs | 7 CDUs

Transformational Leadership Training empowers both emerging and experienced leaders to influence change, inspire teams, and drive lasting organizational behavior improvements. Grounded in proven models of leadership and human motivation, this course is designed to elevate your leadership skills and management capabilities while enhancing your ability to think strategically and lead authentically. Offered as a fully online, interactive learning experience, this transformational leadership program combines expert instruction, real-world coaching practices, and experiential activities to strengthen your leadership competency. You'll explore emotional intelligence, coaching frameworks, self-awareness, and practical tools to develop and implement your unique leadership approach. Ideal for professionals in talent management, strategic leadership, and people-focused roles, this executive education opportunity is part of a recognized professional education curriculum. Participants will leave with actionable skills and knowledge they can apply immediately.

In the interdependent workplace, we rely on each other to get things done. A professional network isn’t something we can take for granted – mapping work relationships can be a complex task and understanding different behavioral styles takes effort - but it pays off! Good working relationships mean more than just reducing conflict and misunderstandings. It also means building trust, increasing influence, and benefitting from the knowledge and advice of co-workers and senior managers. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

A business is more than a building and assets; it requires you to understand the intricate details of the way your organization runs effectively. It also requires you to have the financial and procedural intellect and leadership awareness to make sound decisions that affect several areas of your organization. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 7 PDUs | 7 CDUs

Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers – language, culture, distrust, distance – to effective communication. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

In our noisy modern world, aspiring and active leaders need more than data to move people. To effectively lead in a business environment filled with complexity and uncertainty, we must develop our leadership voice. Leadership authenticity is pivotal because it influences how people perceive you, respond to you, and work with you. Your leadership voice can change depending on context, just as it will change over the course of your career. Developing it is critical to becoming an authentic and effective leader. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs

In the face of rapid, disruptive change, companies understand that command-and-control leadership is no longer viable. As a result, many firms are moving toward a coaching model in which managers facilitate problem solving and encourage employees’ development by asking questions and offering support and guidance rather than giving orders and making judgments. Leaders can use the GROW and Thought models of coaching to become more skilled at listening, questioning, and drawing insights out of the people they supervise. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

The manager’s role is very different from that of the non-manager. Managers must be able to develop and unify team members, plan strategically, set goals, delegate responsibilities, provide meaningful and effective feedback, and communicate efficiently and effectively. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

The workplace can be filled with stress, pressure, excitement, and anxiety. Emotional Intelligence (EI) is how we identify and regulate our own feelings, tune into the feelings of others and understand their perspectives, and use this knowledge to guide us toward constructive interactions. Emotional Intelligence is more than your average “soft skill”. It is essential to successful teamwork, effective leadership, and overall competence. Most of all, it is a skill that takes practice and focus to master. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

The ability to influence those around you is crucial to your career. It empowers you to collaborate with others to achieve mutual outcomes and build consensus. Whether coaching others, developing and growing a client base, fostering support for change, negotiating, or simply working more effectively with peers and supervisors, influencing others is an essential workplace competency. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

Change is both inevitable and necessary, yet potentially disruptive. Leading change efforts requires building credibility, communicating effectively, developing trust, making decisions, and demonstrating confidence. This course will help you to cultivate the leadership skills that you need to influence others and guide them through times of change. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

Decision-making and critical thinking go hand-in-hand. It requires you to think quickly on your feet, find meaningful solutions, and build better processes for tomorrow. As a leader, others look to you for direction and guidance. The confident decisions you make are imperative to drive productivity, resolve conflicts, and guide your team’s focus and efforts. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14PDUs | 14 CDUs

Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

The modern business climate is more diverse than ever. Team members are bringing new experiences, expertise, and viewpoints to the workforce; and constant change is the new normal. An astute leader can take advantage of these skills and perspectives while maximizing productivity and fostering employee buy-in. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

Are your negotiation skills helping you close deals — or costing you opportunities? Research shows that strong negotiation skills can improve contract terms by up to 20% and reduce time-to-agreement by 30%. This Strategic Negotiation course equips you with the mindset, tactics, and frameworks needed to navigate complex negotiations with confidence. You'll learn how to analyze negotiation contexts, plan strategically, communicate persuasively, and respond effectively to resistance. Through practical scenarios and group exercises, you’ll walk away ready to influence outcomes, manage stakeholders, and protect business interests.

Information Technology (IT) managers require a specific skillset to properly create, oversee, and motivate their teams. This workshop provides the enhanced capabilities necessary to move from a subject matter expert to a role more in line with leadership. From developing an inspiring vision and empowering members to reach it, to meeting deadlines and evaluating results. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

One of DISC’s most intriguing applications is leveraging behavioral identification and adaptability. This workshop will guide you on the path of heightened self-awareness and personal discovery. You can make this your cornerstone seminar, revealing your unique behavioral style blend and how to apply that knowledge prescriptively to others, based on their style blend; thus boosting communication effectiveness. Studies indicate that 92% of workplace conflict is the result of misunderstanding and communication breakdowns. Your entire organization can apply DISC’s prescriptive lessons of behavioral adaptability to reduce employee conflict and turnover, increase productivity, and optimize team performance. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry-recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end-point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace. This course follows after the A+ Part 1 course and prepares you for the A+ Core 2 exam 220-1101.

The business model of managing remote and hybrid teams is constantly evolving. Working virtually offers unique advantages and challenges. But how do you best leverage these benefits while overcoming impediments? This course has been approved for 14 PDUs | 14 CDUs

Stress and burnout can stop us from doing our best work. Every day, we face changing workplace dynamics that have left many of us routinely exhausted or withdrawn, resulting in strained relationships and lower productivity. Implementing mindfulness has never been so important, giving us the tools and resources to feel our best. This course has been approved for 7 PDUs | 7 CDUs

This learning path helps you prepare for the Implement security through a pipeline assessment using Azure DevOps. Learn how to configure and secure Azure Pipelines. You'll also get opportunities to practice hands-on skills. These skills include configuring secure access to pipeline resources, configuring, and validating permissions, configuring a project and repository structure, extending a pipeline, configuring pipelines to use variables and parameters securely, and managing identity for projects, pipelines, and agents.

This abbreviated one-day course teaches Azure administrators how to plan, deliver, and manage virtual desktop experiences and remote apps, for any device, on Azure. Summarized lessons include implementing and managing networking for Azure Virtual Desktop, configuring host pools and session hosts, creating session host images, implementing, and managing FSLogix, monitoring Azure Virtual Desktop performance and health, and automating Azure Virtual Desktop management tasks. Students will learn through a mix of condensed demonstrations deploying virtual desktop experiences on Azure Virtual Desktop and running in multi-session virtual environments. This course assumes familiarity with Azure Virtual Desktop, including virtualization, networking, identity, storage, backup and restore, and disaster recovery. Students should have knowledge of on-premises virtual desktop infrastructure technologies as they relate to migrating to Azure Virtual Desktop. Students are expected to have used tools common to the Azure environment, such as the Azure PowerShell and Cloud Shell.

Organizations today rely on data-driven decision-making, but managing massive datasets across cloud platforms can be complex. DP-3011 Implementing a Data Analytics Solution with Azure Databricks equips data professionals to prepare, analyze, and govern data at scale using Apache Spark’s distributed computing capabilities. In this one-day training, you’ll gain hands-on experience with Delta Lake for versioning and data integrity, automate data pipelines with Delta Live Tables, and implement governance with Unity Catalog. You’ll also explore Spark for large-scale data analysis, orchestrate workflows for production deployments, and collaborate in Python and SQL notebooks to deliver high-quality analytics-ready data.

This is a single day Instructor Lead Course designed to give the learners instruction on the SQL dedicated and serverless Spark pools and providing instruction of data wrangling and the ELT process using Synapse Pipelines which is very similar to those familiar with Azure Data Factory (ADF) to move data into the Synapse dedicated pool database.

Azure Databricks is a fully managed, cloud-based data analytics platform, which empowers developers to accelerate AI and innovation by simplifying the process of building enterprise-grade data applications. Built as a joint effort by Microsoft and the team that started Apache Spark, Azure Databricks provides data science, engineering, and analytical teams with a single platform for big data processing and machine learning. In this course, you’ll learn how to use Azure Databricks to train and deploy machine learning models.

The world generates an estimated 463 exabytes of data every day, yet most organizations lack the engineering expertise to turn that raw information into actionable insights. Data silos, inefficient pipelines, and unsecured models leave businesses struggling to scale analytics effectively. Microsoft Fabric Analytics Engineer (DP-600T00 / DP-600 Certification Exam Prep) solves this by preparing data professionals to design, implement, and manage enterprise-grade analytics with Microsoft Fabric. You’ll orchestrate dataflows and pipelines, apply Spark and Delta Lake for processing, and build secure lakehouses, warehouses, and semantic models that support enterprise-scale reporting. With hands-on labs and official Microsoft courseware, this course also provides structured preparation for the Microsoft Certified: Fabric Analytics Engineer Associate exam.

This course is designed as an introduction to Power BI for data analysis and reporting. Skills include connecting to data and basic data preparation tasks using Power Query, designing report pages for optimal user experience, and exploring how Copilot in Power BI aids the report development process. 

How do leading organizations customize, automate, and future-proof their business solutions? By harnessing the power of Dynamics 365 Business Central. In this immersive five-day course, you’ll learn to develop, extend, and integrate Business Central apps, optimize code, and automate workflows using AL, Power Platform, and Azure. Go beyond basic customizations, design new modules, manage performance, and seamlessly connect Business Central to other Microsoft 365 and Dynamics 365 tools. With hands-on labs and real-world projects, you’ll gain the skills to troubleshoot, upgrade, and secure business-critical environments. This course also prepares you for official Microsoft certification, setting you apart as a sought-after developer in a rapidly growing market.

This course is intended for software developers wanting to build AI infused applications that extract information in Azure, including Azure AI Content Understanding and Azure AI Document Intelligence. 

Natural language processing (NLP) solutions use language models to interpret the semantic meaning of written or spoken language. You can use the Language Understanding service to build language models for your applications.

Computer vision is an area of artificial intelligence that deals with visual perception. Azure AI Vision includes multiple services that support common computer vision scenarios.

In this learning path, you practice deploying containers, container orchestration, and managing clusters on Azure Kubernetes Service. The skills validated include deploying, configuring, and scaling an Azure Kubernetes Service cluster. Also, deploying an Azure Container Registry instance and deploying an application into an Azure Kubernetes Service cluster.

In this learning path, you practice configuring secure access to workloads using Azure networking.

In this learning path, you practice storing business data securely by using Azure Blob Storage and Azure Files. The skills validated include creating storage accounts, storage containers, and file shares. Also, configuring encryption and networking to improve the security posture.

In this learning path, you practice implementing Azure Monitor to collect, analyze and act on monitoring telemetry from Azure environments. You learn to configure and interpret monitoring for virtual machines, networking, and web applications.

This 1-day course teaches IT professionals who have experience with SAP solutions how to use Azure resources that include setting up and configuration of SAP environments in Azure for virtual machines, virtual networks, storage accounts, and Microsoft Entra ID. Learners will also explore backup, disaster recovery, and monitoring of SAP systems in Azure. Learn through the application of concepts, scenarios, and procedures through hands-on labs using Azure Center for SAP solutions.

Learn how to gather information from API documentation and perform HTTP operations in an ASP.NET Core Razor Pages web app.

Develop the skills necessary to configure a secure deployment solution for cloud-native apps. Learn how to build, deploy, scale, and manage containerized cloud-native apps using Azure Container Apps, Azure Container Registry, and Azure Pipelines.

This learning path prepares you for the task of migrating SQL Server workloads to Azure SQL Database. You'll learn how to assess SQL Server components and compatibility for migration using the Azure SQL Migration Extension and Database Migration Assistant. This training guides you through the process of provisioning and configuring Azure SQL Database resources. You gain hands-on experience in choosing the best migration option to meet business requirements for downtime, handling migration state, and monitoring database migration. Additionally, you'll also learn to perform post-migration tasks like disaster recovery and monitoring for Azure SQL Database. These skills are essential for ensuring a smooth, efficient transition to Azure SQL Database, and maintaining its operation post-migration.

To train a machine learning model with Azure Machine Learning, you need to make data available and configure the necessary compute. After training your model and tracking model metrics with MLflow, you can decide to deploy your model to an online endpoint for real-time predictions. Throughout this learning path, you explore how to set up your Azure Machine Learning workspace, after which you train and deploy a machine learning model.

This course teaches developers to utilize Azure Cosmos DB for NoSQL API and SDK. Students will learn query execution, resource configuration, SDK operations, and design strategies for non-relational data modeling and data partitioning.

Create your own data model and canvas app to support a scenario for a fictional company. You're provided high-level specifications on the custom tables, columns and canvas app needed to complete this project.

Tired of spending hours on repetitive tasks that could be automated in minutes? Studies show that workers spend up to 41% of their time on repetitive, manual tasks that could easily be automated (Microsoft, 2024). From approval workflows that take days to simple data transfers that consume entire afternoons, these inefficiencies don't just waste time; they drain productivity and prevent teams from focusing on strategic work. Power Automate transforms how you work by eliminating manual processes entirely. This hands-on course teaches you to create intelligent automated workflows that handle approvals, data synchronization, notifications, and complex business processes without any coding. You'll master triggers, conditional logic, and approval systems that turn hours of manual work into seconds of automated efficiency, giving you back time to focus on what truly matters.

In this learning path, you practice building model-driven apps by using Microsoft Power Apps. The skills validated include creating Dataverse tables, modifying forms and views, and configuring a model-driven app. The scenario in this experience represents real-world challenges faced by individuals with business-specific expertise who build model-driven apps.

Get started with Microsoft Sentinel security operations by configuring the Microsoft Sentinel workspace, connecting Microsoft services and Windows security events to Microsoft Sentinel, configuring Microsoft Sentinel analytics rules, and responding to threats with automated responses. After completing this course, students will be able to:  Create and configure a Microsoft Sentinel workspace  Deploy a Microsoft Sentinel content hub solution  Connect Windows hosts to Microsoft Sentinel  Configure analytics rules in Microsoft Sentinel  Configure automation in Microsoft Sentinel

This learning path guides you in securing Azure services and workloads using Microsoft Cloud Security Benchmark controls in Microsoft Defender for Cloud via the Azure portal.

EC-Council’s C|HFI program prepares cybersecurity professionals with the knowledge and skills to perform effective digital forensics investigations and bring their organization into a state of forensic readiness. Establishing the forensics process, lab, evidence handling procedures, and investigation techniques are required to validate/triage incidents and point the incident response teams in the right direction. Forensic readiness is crucial as it can differentiate between a minor incident and a major cyber-attack that brings a company to its knees. This intense hands-on digital forensics program immerses students in over 68 forensic labs, working on crafted evidence files utilizing the tools of the world’s top digital forensics professionals. Students will go beyond traditional hardware and memory forensics, covering current topics in cloud forensics, mobile and IoT, and investigating web application attacks and malware forensics. The C|HFI presents a methodological approach to computer forensics, including searching and seizing, chain-of-custody, acquisition, preservation, analysis, and reporting of digital evidence. Students learn various forensic investigation techniques and standard forensic tools. As they learn how to acquire and manage evidence through various operating environments, students also learn the chain of custody and legal procedures required to preserve evidence and ensure it is admissible in court, enabling the eventual prosecution of cyber criminals and containing liability on the victim organization.

EC-Council's Certified Network Defender (C|ND) is an essential vendor-neutral network security certification for every IT and systems administrator who needs to operate with a secure mindset. Students will learn the critical skills required to defend their networks and operating environments across local networks, endpoints, cloud infrastructure, applications, OT, and Mobile. They will also acquire knowledge of effective proper log analysis, network traffic monitoring, basic investigation and response, as well as business continuity and disaster recovery. Additionally, they will dive into threats, analyzing the attack surface, and studying threat prediction and threat intelligence as it relates to their administration and defense responsibilities. Often referred to as blue-teaming, C|NDs will be able to apply defense and countermeasure strategies in their organizations, playing a critical role not only in attack prevention but also in detection, response, and remediation as they configure networks and systems to operate securely. he C|ND program will cover the concepts and fortify skills through hands-on practice across over 110 labs delivered on live target machines. The C|ND program designed by industry experts prepares network defenders with strategic, technological, and operational network security capabilities, enabling them to design, develop, and maintain secure networks.

EC-Council's Certified Threat Intelligence Analyst (C|TIA) Certification is a comprehensive specialist-level professional program focused on the ever-evolving domain of threat intelligence. The program is designed for individuals involved in collecting, analyzing, and disseminating threat intelligence information. C|TIA covers various topics, including the fundamentals of threat intelligence, the use of threat intelligence tools and techniques, and the development of a threat intelligence program. This course focuses on refining data and information into actionable intelligence that can be used to prevent, detect, and monitor cyber-attacks. It addresses all stages involved in the threat intelligence lifecycle, and this attention toward a realistic and futuristic approach makes it one of the most comprehensive threat intelligence certifications in the market today. The program provides credible professional insights required for a successful threat intelligence career and enhances your overall skills, thus increasing your employability. It is desired by most cybersecurity engineers, analysts, and professionals globally and is respected by hiring authorities. Ideal for individuals working in information security, network security, incident response, and other related fields. Mastering skills and earning this certification can help enhance threat intelligence operations and investments for cybersecurity individuals and teams.

Explore the data warehousing process and learn how to load, monitor, and query a warehouse in Microsoft Fabric.

Explore the data science process and learn how to train machine learning models to accomplish artificial intelligence in Microsoft Fabric.

This course provides fundamental level skills in DevOps practices. Students will learn about the DevOps culture and how to optimize application lifecycle management through Agile planning and management, version control, continuous integration, continuous testing, shift-left testing, continuous deployment/delivery, infrastructure as code, observability, security monitoring, Site Reliability Engineering, and platform engineering.

In this learning path, the student is exposed to various ways to: Source streaming data sources into Microsoft Fabric. Use real time Eventstream in Microsoft Fabric. Query data in a KQL database in Microsoft Fabric. Create real time dashboards in Microsoft Fabric.

Discover ways to craft effective and contextual prompts for Microsoft 365 Copilot that create, simplify, transform, and compile content across Microsoft 365 applications. Learn the importance of providing a clear goal, context, source, and expectation in your prompt for the best results. This course covers real world scenarios and examples using Copilot in Microsoft 365 apps like Word, Excel, PowerPoint, Teams, Outlook, OneNote, and Chat.

Gain the skills to use Microsoft Purview to improve your data security in Microsoft 365. In this training, you learn how to create sensitive information types, create sensitivity labels, and use auto-labeling policies based on these labels. You also learn how to set up DLP (Data Loss Prevention) policies to safeguard your organization's data.

This course begins by examining the Microsoft Copilot for Microsoft 365 design. Its main focus, however, is on the security and compliance features that administrators must configure in their Microsoft 365 tenant to protect their company's organizational data before they implement Copilot for Microsoft 365.

Learn the knowledge and skills to drive enablement of Microsoft 365 Copilot across your organization. Explore effective strategies, including the Microsoft 365 Copilot user enablement framework to help you create and implement a robust adoption plan.

In the ever-changing landscape of today's business world, the role of a manager extends beyond traditional boundaries, evolving into the dynamic spheres of coaching, mentoring, and apprenticeships. This course is designed for managers who aspire to excel in these pivotal roles. Participants will learn to employ the AOR coaching method to identify activities, set definitive objectives, and accurately measure results, cultivating a culture of continuous growth and effective performance management. This course has been approved for 7 PDUs | 7 CDUs

Are your employees doing the bare minimum instead of bringing their best efforts? Employee engagement is more critical than ever. Recent data reveals that only 30% of U.S. employees are actively engaged in their work, marking the lowest level in over a decade (Gallup, 2024). Disengagement leads to lower productivity, higher turnover, and decreased morale, making it essential for organizations to take action. Our Employee Engagement and Motivation course equips leaders and managers with proven strategies to inspire and retain their workforce. This interactive, half-day training explores how to create an environment where employees feel valued, motivated, and committed to success. By understanding what truly drives engagement, you’ll be able to increase productivity, improve workplace morale, and foster long-term employee satisfaction. Take the first step toward revitalizing your workplace—enroll today and unlock the full potential of your team!

How do we actually maximize the time in our day? We always hear the phrase: You can't buy more time. With this course, you will learn how to proactively build in time to find more time in your day to be productive, effective, and efficient in your daily workflow. This includes your email management, time audits, understanding your working style, and building in automation into your daily practice. This course has been approved for 7 PDUs | 7 CDUs

The Supervisor's Role is one of the most direct and impactful roles in an organization. It requires us to actively listen, remove ego, delegate, manage performance, and work through ever-changing processes. The emphasis is on making the change from being a co-worker to engaging in a position of authority while at the same time maintaining a sense of control and expedience. This course has been approved for 7 PDUs | 7 CDUs

This one-day course is composed of two parts - Getting started with Microsoft 365 Copilot and Empower your workforce with Microsoft 365 Copilot Use Cases. The first part of the course introduces you to Copilot for Microsoft 365, examines how you can use Copilot throughout the various Microsoft 365 apps, explores best practices for using Copilot and building effective prompts, and examines how you can extend Copilot. The second part of this training content is really the heart of this course. Students perform a series of hands-on exercises involving ten Use Cases - Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service, and Legal. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case. To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they're licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.

The Engineering Cisco Meraki Solutions training helps you gain the core knowledge and skills needed to deploy, plan, design, implement, and operate complex Cisco Meraki solutions. This training combines Engineering Cisco Meraki Solutions Part 1 and 2 trainings. This training helps prepare you for roles focused on implementing, securing, and managing Cisco Meraki™ based networks from a centralized dashboard. Topics covered include Cisco Meraki’s cloud-based solutions, understanding of network security protocols, design of scalable architectures, and application of troubleshooting strategies. This training prepares you for the Cisco Meraki Solutions Specialist (ECMS 500-220) exam. If passed, you earn the Cisco Meraki Solutions Specialist certification. This training also earns you 24 Continuing Education (CE) credits towards recertification.

Public speaking is an essential skill for most professionals, yet often people dread speaking in front of others. In this course, you will discover the mindset, tools, and tactics to make you effective as a public speaker in any context for any purpose. You will explore your fears about public speaking and learn strategies for turning that fear into energy to positively impact your message and delivery. Interactive exercises and rich discussion bring concepts to life. This course has been approved for 7 PDUs | 7 CDUs

This one-day course will help you navigate changes in your professional and personal life. Learn about the personal transition process and how to build resilience and agency to the challenges change presents. Understand the underlying reasons for your responses to change and learn key tips to help you overcome resistance, and how to sustain your resiliency to change. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 7 PDUs | 7 CDUs

Dive deep into the world of Microsoft Copilot and how it can maximize your efficiency when using Microsoft Word. Participants will delve into the advanced features of Microsoft Copilot, learning how to streamline their workflow and optimize their use of Microsoft Word. Through hands-on exercises and expert-led instruction, attendees will gain practical experience and confidence in leveraging Microsoft Copilot to its fullest potential.

Relationships drive results. To stay competitive, organizations need more than technical execution—they need professionals who can align goals, navigate complexity, and build lasting partnerships. That’s where Business Relationship Management (BRM) makes a difference. The BRM Fundamentals course introduces BRM as both a strategic discipline and a powerful organizational capability that fosters alignment, builds trust, and delivers real value. This one-day course helps participants understand the BRM role, mindset, and tools that support strong relationships across business functions. Created in collaboration with the BRM Institute, it provides a solid foundation in BRM fundamentals and shows how the discipline connects teams and roles to drive business success.

In this course, you will learn how to leverage generative artificial intelligence (AI) within your organization. We’ll cover how to drive business value with generative AI, the use cases across various industries, and the considerations to implement generative AI safely and responsibly. The goal of this course is to provide you with the fundamental concepts and tools you'll need to successfully lead generative AI initiatives within your organization.

Generative Artificial Intelligence (AI) is becoming more accessible through easy-to-use platforms like Azure AI Studio. Learn how to build generative AI applications like custom copilots that use language models and prompt flow to provide value to your users.

In this course, business leaders find the knowledge and resources to adopt AI in their organizations. It explores planning, strategizing, and scaling AI projects in a responsible way. This course helps professionals adopt Microsoft AI solutions for their industries, and identifies AI use cases, tools, and insights from industry-specific AI success stories such as healthcare, finance, sustainability, retail, and manufacturing.

Copilots are quickly becoming a popular way to use with AI models, automate tasks, and improve productivity. In this learning path, you'll explore options for adopting, using, and creating copilots.

In this learning path, you're introduced to Azure Arc-enabled servers. You'll cover Arc-enabled server deployment, updates to Arc-enabled servers using Azure Update Manager and configuring Microsoft Defender for Cloud for Azure Arc-enabled servers.

Learn how to use the Semantic Kernel SDK to build intelligent applications that automate tasks and perform natural language processing.

Discover how Microsoft Copilot for Microsoft 365 elevates workplace productivity and innovation. This experience, tailored for the modern business leader, and provides insights on crafting contextual prompts for Copilot, along with engaging use case exercises that showcase seamless integration into daily business workflows.

Learn how to create Copilot Studio actions that extend the knowledge and capabilities of Microsoft Copilot for Microsoft 365 with external data, tailored conversations, automated flows, and custom prompts.

This training course is designed to help you understand the extensibility options available for Microsoft Copilot for Microsoft 365. You learn about the different ways to extend Copilot, including building plugins and connectors, and how to choose the right option for your use case. The course also covers best practices for building high-quality plugins and connectors, as well as data, privacy, and security considerations. Whether you're a pro-code or low/no-code developer, this course helps you chart your path to extending and customizing Copilot for Microsoft 365.

Discover how Microsoft Copilot and Copilot for Microsoft 365 elevates productivity and innovation. This experience, tailored for the modern business leader, provides insights on crafting contextual prompts for Copilot and includes engaging use case exercises that showcase seamless integration into daily workflows.

In this learning path, you will learn how to create custom copilots with Copilot Studio and will get the opportunity to practice your skills in a guided project.

Explore the transformative power of AI in security with Microsoft Security Copilot. This course starts by introducing you to the fundamental concepts of generative AI. The course then delves into the cutting-edge AI functionality of Microsoft Security Copilot that empowers analysts to respond to threats quickly, process signals at machine speed, and assess risk exposure more quickly than may otherwise be possible. Lastly, the course guides the learner through a series of simulation-based exercises that mimic real-world situations.

Manage data lifecycle, records management, eDiscovery, and communication compliance with Microsoft Purview.

In today's digital landscape, managing access and entitlements is crucial for safeguarding sensitive information and ensuring compliance. This intensive one-day course offers a deep dive into Microsoft Entra Entitlement Management, Access Reviews, Privileged Access, and Monitoring. Participants will learn how to streamline access management with Entitlement Management, conduct thorough Access Reviews to maintain least privilege, manage high-risk Privileged Access, and implement robust Monitoring strategies to detect and respond to security events promptly. By the end of the training, attendees will be equipped with the best practices and actionable insights to enhance their organization's security posture.

This learning path explores how the Azure AI and Azure Machine Learning Services integrations provided by the Azure AI extension for Azure Database for PostgreSQL - Flexible Server can enable you to build AI-powered apps.

Cybersecurity and technology-based mitigation approaches rely heavily on intelligence. This program aims to enhance your understanding and implementation of foundational threat intelligence concepts, including differentiating intelligence from data or information and highlighting its vital role in modern cybersecurity. Additionally, the program enables students to thoroughly explore the threat intelligence lifecycle, understand its significance in shaping team roles, delve into the ethical and legal considerations, and understand the importance of measuring threat intelligence effectiveness. As you progress through the program, you’ll master the different types of threat intelligence: strategic, operational, tactical, and technical. You’ll learn how each uniquely contributes to areas like regulatory compliance and risk management. In the later modules, you’ll engage in hands-on activities that involve data collection, analysis, and the use of Threat Intelligence Platforms (TIPs) for real-world applications in threat hunting and detection. Put your newly acquired abilities to the test with an exhilarating Capture the Flag (CTF) Exercise seamlessly integrated in our Capstone project. This CTF is seamlessly integrated by live virtual machines, genuine software, and real networks, all delivered within a secure and regulated sandbox environment. With these exclusive hands-on, human-versus-machine CTF challenges you will develop the hands-on proficiencies essential for success in your cyber professional role. The program culminates with a forward-looking perspective, emphasizing the importance of continuous learning and staying ahead of future trends in this ever-evolving field. Threat Intelligence Essentials is designed to prepare students for progressive careers as Security Operations Center (SOC) Analysts, Threat Intelligence Analysts, IT Risk Analysts, or Cybersecurity Analysts, enabling them to confidently tackle today’s cybersecurity challenges with expertise!

The SOC Essentials (S|CE) Series is designed for security professionals and freshers to enhance their skills and knowledge about essential security technologies. Focused on honing candidates with in-demand skills, the S|CE course will provide insights into security operations frameworks and related technologies that are required to master the foundational concepts of SOC. In this program students will learn the basics of computer networks, TCP/IP model, OSI model, Windows/Linux/Unix security concepts, threats, vulnerabilities, and attack concepts in terms of cyber threats. Further, students will go through the complete SOC architecture: its importance, workflow, and processes of SOC. Students will learn more advanced architectural concepts like SIEM architecture and deployment models, and data sources that are commonly used. Learn everything about Log Management like; dashboards, reports, and incident escalation in terms of dealing with real positive and false alerts. This course will also teach you sources, types, and lifecycle of threat intelligence and give an introduction to threat hunting as well while diving deep into incident response lifecycle processes. Put your newly acquired abilities to the test with an exhilarating Capture the Flag (CTF) Exercise seamlessly integrated in our Capstone project. This CTF is seamlessly integrated by live virtual machines, genuine software, and real networks, all delivered within a secure and regulated sandbox environment. With these exclusive hands-on, human-versus-machine CTF challenges you will develop the hands-on proficiencies essential for success in your cyber professional role.

Network Defense Essentials covers the fundamental concepts of information security and network defense. This introductory cybersecurity course is designed for today’s entry-level information security or cybersecurity career professionals and is ideal for learners aspiring to pursue a career in cybersecurity. The course gives a holistic overview of the key components of information security, which include identification, authentication, and authorization, virtualization and cloud computing, wireless networks, mobile and loT devices, and data security. The interactive labs component ensures that learners receive the hands-on, practical experience required for a future in cybersecurity. N|DE-certified learners have an assured means of formal recognition to add to their resumes and demonstrate their expertise and skills to prospective employers. Put your newly acquired abilities to the test with an exhilarating Capture the Flag (CTF) Exercise seamlessly integrated in our Capstone project. This CTF is seamlessly integrated by live virtual machines, genuine software, and real networks, all delivered within a secure and regulated sandbox environment. With these exclusive hands-on, human-versus-machine CTF challenges you will develop the hands-on proficiencies essential for success in your cyber professional role. The purpose of the N|DE certification is to recognize the competency and expertise of a professional in network defense and information security skills, thereby adding value to their workplace and employer.

EC-Council’s IoT Security Essentials Series provides comprehensive coverage of essential topics in securing Internet of Things (IoT) systems. From understanding the fundamental concepts of IoT to addressing advanced security threats, students will gain the knowledge and skills necessary to design, deploy, and maintain secure IoT solutions. Through a combination of theoretical learning and hands-on exercises, participants will explore IoT fundamentals, networking and communication protocols, cloud integration, threat intelligence, incident response, and security engineering principles. Put your newly acquired abilities to the test with an exhilarating Capture the Flag (CTF) Exercise seamlessly integrated in our Capstone project. This CTF is seamlessly integrated by live virtual machines, genuine software, and real networks, all delivered within a secure and regulated sandbox environment. With these exclusive hands-on, human-versus-machine CTF challenges you will develop the hands-on proficiencies essential for success in your cyber professional role. Ultimately, students will be equipped with the expertise needed to effectively identify, assess, and mitigate security risks in IoT environments, ensuring the integrity, confidentiality, and availability of IoT systems and data.

Ethical Hacking Essentials is an introductory cybersecurity course that covers ethical hacking and penetration testing fundamentals and prepares learners for a career in cybersecurity. This ethical hacking course will introduce learners to computer and network security concepts such as threats and vulnerabilities, password cracking, web application attacks, loT and OT attacks, cloud computing, pentesting fundamentals, and more. EC-Council’s ethical hacking essentials course provides hands-on practical experience to learners, thus giving them the skills necessary for a future in cybersecurity. Put your newly acquired abilities to the test with an exhilarating Capture the Flag (CTF) Exercise seamlessly integrated in our Capstone project. This CTF is seamlessly integrated by live virtual machines, genuine software, and real networks, all delivered within a secure and regulated sandbox environment. With these exclusive hands-on, human-versus-machine CTF challenges you will develop the hands-on proficiencies essential for success in your cyber professional role.

This course will introduce learners to Computer Forensics Fundamentals as well as the Computer Forensics Investigation Process. Plan to learn about Dark Web, Windows, Linux, Malware Forensics, and so much more! The interactive labs component of this course ensures that learners receive the hands-on, practical experience required for a future in digital forensics. Put your newly acquired abilities to the test with an exhilarating Capture the Flag (CTF) Exercise seamlessly integrated in our Capstone project. This CTF is seamlessly integrated by live virtual machines, genuine software, and real networks, all delivered within a secure and regulated sandbox environment. With these exclusive hands-on, human-versusmachine CTF challenges you will develop the hands-on proficiencies essential for success in your cyber professional role.

The DevSecOps Essentials program will provide you with the foundation knowledge and essential aspects of secure application development, or DevSecOps. In this course, you will gather key insights into identifying application development risk and securing and testing applications within on-premises, cloud providers, and hybrid infrastructures. Put your newly acquired abilities to the test in an exhilarating Capstone project to develop the hands-on proficiencies essential for success in your cyber professional role. After completing this program, you will be prepared to move toward a career in secure application development.

This course will provide you with the skills that you need to understand the foundational and essential aspects of Cloud Security. You will learn the fundamentals of cloud computing and the essential aspects of securing identities, data, and applications within cloud providers and hybrid infrastructures. Put your newly acquired abilities to the test in our exhilarating Capstone project to develop the hands-on proficiencies essential for success in your cyber professional role. After completing this course, you will be prepared to move toward a career in cloud security and take the next steps in cloud security certifications.

This learning path will teach you the essentials of Microsoft Intune, advanced threat detection and response with Microsoft Copilot for Security, and how to optimize the integration between Intune and Copilot.

This learning path helps prepare you for the APL-1008 Administer Active Directory Domain Services modern credential. You'll learn how to create, deploy, and maintain an Active Directory Domain Services environment.

In this learning path, you prepare for the Applied Skill, Deploy and administer Linux virtual machines on Microsoft Azure.

Certified Ethical Hackers, trained in the latest version of CEH v13, are equipped with AI-powered tools and techniques to identify, exploit, and secure vulnerabilities in systems and networks. You’ll learn to leverage AI for automating threat detection, predicting security breaches, and responding swiftly to cyber incidents. Moreover, you’ll also gain the skills needed to secure AI-driven technologies against potential threats. This combination of ethical hacking and AI capabilities will place you at the forefront of cybersecurity, ready to defend organizations across industries from advanced threats and adapt to evolving challenges. An Exam Voucher is included with the purchase of this course. Amplify Your Edge as a Certified Ethical Hacker Powered by AI Capabilities: Advanced Knowledge: As an AI-powered Certified Ethical Hacker, you’ll possess in-depth knowledge of ethical hacking methodologies, enhanced with cutting-edge AI techniques. AI Integration: You’ll effectively integrate AI across every phase of ethical hacking, from reconnaissance and scanning to gaining access, maintaining access, and covering your tracks. Automation and Efficiency: You’ll leverage AI to automate tasks, boost efficiency, and detect sophisticated threats that traditional methods might overlook. Proactive Defense: With AI at your disposal, you’ll be equipped for proactive threat hunting, anomaly detection, and predictive analysis to prevent cyber-attacks before they happen.

Azure Database for PostgreSQL is a Platform as a Service database service in the Microsoft cloud. It bases itself on the PostgreSQL open-source relational database and includes built-in high availability, automatic backup and restore, as well as comprehensive security features. The pay-as-you-go pricing model provides predictable performance and near-instant scaling. In this learning path, you learn the main features of PostgreSQL and how they work in Azure Database for PostgreSQL. You learn about the different Azure Database for PostgreSQL implementation options, and how to configure a server for your needs.

The Certificate of Cloud Auditing Knowledge (CCAK) is the first credential that industry professionals can obtain to demonstrate their expertise in understanding the essential principles of auditing cloud computing systems. The CCAK credential training program was developed by the Cloud Security Alliance, the global leader in cloud security best practices, in partnership with ISACA, an international professional association focused on IT audit, security, cybersecurity, risk, privacy and governance.

The CDPSE certification validates privacy technologists’ ability to implement privacy by design solutions into new and existing networks, platforms and products, building customer and stakeholder trust and mitigating risks of noncompliance.

Globally recognized and transferable across all industries, CGEIT arms IT governance professionals with comprehensive know-how to assess organizational needs and risk appetite, the mindset and confidence to gain buy-in from upper management for IT initiatives, and the ability to shift the perception of IT to a value center.

Data science is transforming industries—and CompTIA DataX proves you're ready to lead. With over 1.05 million U.S. job postings requiring data science skills and a 35% projected job growth over the next decade, the demand for skilled professionals is only accelerating. The CompTIA DataX Certification Training course is built for experienced professionals who want to validate high-level, vendor-neutral data science skills. This course prepares you for complex real-world tasks, from optimizing machine learning models to deploying data pipelines, and aligns directly with the performance-based CompTIA DataX certification exam (DY0-001). With labs, live exercises, and hands-on projects, you'll gain the confidence to solve meaningful business problems through data.

Microsoft AI Builder offers a wide array of AI capabilities. Through this learning path, you discover how to leverage AI for your business enhancement, include text recognition, document processing automation, and incorporate AI Builder's features into applications or workflows.

With model-driven apps, organizations can customize their user experiences with little to no code and create powerful applications that empower their users and increase productivity. This course is designed to help students learn the skills necessary to configure the Dynamics 365 customer experience model-driven apps, which include Dynamics 365 Sales and Dynamics 365 Customer Insights. In this course, students will learn how to create tables and columns, work with Microsoft Dataverse, and configure the user experience inside a model-driven application. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will build impactful and personal experiences using Customer Insights – Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

This learning path prepares you to complete the Dynamics 365 customer experience analyst challenge project and validate your skills. You should have already completed the following modules as part of the MB-280: Dynamics 365 Customer Experience Analyst course series. If you haven't, it's recommended that you take some time to complete these modules before beginning the challenge project.

This course takes cybersecurity practice to the next level. It is an advanced experience that builds upon the defensive skills and knowledge taught by the CyberSec First Responder® (Exam CFR-410) course. It is an applied experience in that it almost entirely consists of hands-on exercises featuring many different tools and environments. The ""A"" in CFR-A can also refer to the cybersecurity modes this course is built around: Attack: Simulating attacks on computing assets to test security measures and learn more about threat vectors. Analyze: Identifying, detecting, and assessing threats to learn more about how they operate and how they affect security. Address: Implementing countermeasures and other protections to mitigate the impact of threats to security.

Do you have information locked up in structured and unstructured data sources? Using Azure AI Search, you can extract key insights from this data, and enable applications to search and analyze them.

Learn how to implement GitHub Actions and configure Azure Load Testing to automate testing app deployments.

This learning path examines the key Microsoft 365 security and compliance features that administrators must prepare in order to successfully implement Microsoft 365 Copilot.

This course explores extending Copilot's capabilities with Microsoft Graph connectors and custom engine copilots, guiding participants to choose the best development path. It concludes with agent management in the Microsoft 365 admin center.

Build intelligent Microsoft Teams apps using the LLMs and AI components of your choice with Teams AI Library. These custom agents can also be used to extend Microsoft 365 Copilot.

This course examines how administrators can manage and extend Microsoft 365 Copilot to meet their business needs. The course introduces you to Copilot, examines how to implement and administer it, and then explores the fundamentals of Copilot extensibility.

An introduction to Python programming, and creating and managing AI/ML workloads with Red Hat OpenShift AI. Python is a popular programming language used by system administrators, data scientists, and developers to create applications, perform statistical analysis, and train AI/ML models. This course introduces the Python language and teaches the basics of using Red Hat OpenShift AI for AI/ML workloads. This course helps students build core skills such as describing the Red Hat OpenShift AI architecture, and organizing, executing and testing AI/ML code through hands-on experience. These skills can be applied in all versions of Red Hat OpenShift AI. This course is based on Python 3, RHEL 9.0, Red Hat OpenShift ® 4.14, and Red Hat OpenShift AI 2.8.

An introduction to Python programming, to machine learning concepts, and how to use Red Hat OpenShift AI to train ML models. Python is a popular programming language used by system administrators, data scientists, and developers to create applications, perform statistical analysis, and train AI/ML models. This course introduces the Python language and teaches students basic machine learning concepts, and the different types of machine learning. This course helps students build core skills such as using Red Hat OpenShift AI to train ML models and how to apply best practices when training models through hands-on experience. This course is based on Python 3, RHEL 9.0, Red Hat OpenShift ® 4.14, and Red Hat OpenShift AI 2.8.

Use Red Hat OpenShift to manage OpenStack services and RHEL compute nodes that run VM-based workloads. OpenStack Administration: Control Plane Management (CL170) helps Red Hat OpenStack cluster administrators to manage the health and performance of OpenStack control plane services, to troubleshoot issues by inspecting Kubernetes operators and workloads, and to configure OpenStack control plane services by using Kubernetes custom resources. This course is based on Red Hat OpenShift Services on OpenStack 18.

Learn how to deploy, access, and perform day-to-day operations to a ROSA cluster. This course teaches IT operations staff how to deploy a public Red Hat OpenShift Service on AWS (ROSA) cluster for experimentation and to provision projects for development teams to work within. IT operations staff will learn how to perform day-to-day operation of ROSA clusters and support application teams which use that cluster. IT operations staff can then apply the same skills and similar procedures to private ROSA clusters of their organizations.

Create and configure production-grade ROSA clusters as part of a larger AWS customer’s footprint. Creating and Configuring Production ROSA Clusters (CS220) teaches how to configure ROSA clusters as part of pre-existing AWS environments and how to integrate ROSA with AWS services commonly used by IT operations teams, such as Amazon CloudWatch.

Integrate applications deployed on ROSA with AWS services in a way that cluster administrators and platform engineers retain control of credentials and roles required by applications to access AWS services instead of exposing those credentials to application developers.

Deploying Production AWS ROSA Clusters: Creation, Configuration, and Application Integration (CS229) teaches how to configure ROSA clusters as part of pre-existing AWS environments and how to integrate ROSA with AWS services commonly used by IT operations teams, such as Amazon CloudWatch. This course also teaches how to integrate applications deployed on ROSA with AWS services in a way that cluster administrators and platform engineers retain control of credentials and roles required by applications to access AWS services instead of exposing those credentials to application developers.

Introduction to Event-Driven Ansible (DO274) is designed for system administrators, DevOps engineers, and other technical professionals who want to learn how to create, deploy, and configure Event-Driven Ansible (EDA) to run automation code triggered by events sent by supported event sources such as monitoring systems, webhooks, and Apache Kafka. Write Ansible Rulebooks and use them in Event-Driven Ansible controller to react upon events and remediate or resolve infrastructure issues. Learn about key use cases as examples of how to use Event-Driven Ansible in your IT infrastructure.

Managing CentOS Migrations and RHEL Upgrades will enable customers to transition successfully from CentOS Linux to Red Hat Enterprise Linux. It also enables them to upgrade from one major version of RHEL to the next. This course provides an overview of the migration process and discusses how to avoid and mitigate risks. Managing CentOS Migrations and RHEL Upgrades will help users to move from CentOS Linux to RHEL, or to upgrade to a newer version of RHEL.

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Dive deep into the world of Microsoft Copilot and how it can maximize your efficiency when using Microsoft Excel. Participants will delve into the advanced features of Microsoft Copilot, learning how to streamline their workflow and optimize their use of Microsoft Excel. Through hands-on exercises and expert-led instruction, attendees will gain practical experience and confidence in leveraging Microsoft Copilot to its fullest potential.

Dive deep into the world of Microsoft Copilot and how it can maximize your efficiency when using Microsoft Outlook. Participants will delve into the advanced features of Microsoft Copilot, learning how to streamline their workflow and optimize their use of Microsoft Outlook. Through hands-on exercises and expert-led instruction, attendees will gain practical experience and confidence in leveraging Microsoft Copilot to its fullest potential.

Dive deep into the world of Microsoft Copilot and how it can maximize your efficiency when using Microsoft PowerPoint. Participants will delve into the advanced features of Microsoft Copilot, learning how to streamline their workflow and optimize their use of Microsoft PowerPoint. Through hands-on exercises and expert-led instruction, attendees will gain practical experience and confidence in leveraging Microsoft Copilot to its fullest potential.

Dive deep into the world of Microsoft Copilot and how it can maximize your efficiency when using Microsoft Teams. Participants will delve into the advanced features of Microsoft Copilot, learning how to streamline their workflow and optimize their use of Microsoft Teams. Through hands-on exercises and expert-led instruction, attendees will gain practical experience and confidence in leveraging Microsoft Copilot to its fullest potential.

Short on time but need an introduction to using CoPilot with Microsoft Excel? This course will help you embark on a journey to revolutionize how you work with data. Whether you are a seasoned Excel user or new to its capabilities, this course will open your eyes to the transformative power of AI. Picture yourself effortlessly automating tedious tasks, uncovering hidden insights within seconds, and crafting dynamic reports that tell a compelling story.

Short on time but need an introduction to using CoPilot with Microsoft Outlook? This course will help you embark on a journey to revolutionize your communication. Whether you are a seasoned Outlook user or new to its capabilities, this course will open your eyes to the transformative power of AI. This course will start you on a path to having an email inbox that is always organized, your calendar is flawlessly managed, and your communication is effortlessly efficient.

Short on time but need an introduction to using CoPilot with Microsoft PowerPoint? This course will help you embark on a journey to revolutionize your work with presentations. Whether you are a seasoned PowerPoint user or new to its capabilities, this course will open your eyes to the transformative power of AI. It can generate content, provide real-time design and layout suggestions, and integrate data seamlessly to improve the quality and efficiency of your presentations.

Short on time but need an introduction to using CoPilot with Microsoft Teams? This course will help you embark on a journey to revolutionize your collaboration and communication. Whether you are a seasoned Teams user or new to its capabilities, this course will open your eyes to the transformative power of AI. It can help you navigate the complexities of your daily tasks in Microsoft Teams.

Short on time but need an introduction to using CoPilot with Microsoft Word? This course will help you embark on a journey to revolutionize how you work with data. Whether you are a seasoned Word user or new to its capabilities, this course will open your eyes to the transformative power of AI. It can generate content, provide real-time grammar and style suggestions, and integrate data seamlessly to improve the quality and efficiency of your documents.

In this learning path, you learn about the capabilities of generative AI using Microsoft Copilot. Bring your personal creativity and passion to dream up a novel destination and create the content to help tell its story.

Get more done and unleash your creativity with Microsoft Copilot. In this learning path, you'll explore how to use Microsoft Copilot to help you research, find information, and generate effective content.

Learn how to accelerate app development by using GitHub Copilot and GitHub Copilot Chat in a Visual Studio Code environment.

Learn how to build observable, production ready, distributed applications with .NET Aspire.

This learning path prepares you for the task of developing data-driven applications by using Microsoft Azure SQL Database. You'll learn how to create and configure an Azure SQL Database, build and deploy database projects using GitHub Actions and Azure Pipelines, and automate the publishing process. Additionally, you'll explore how to use Data API builder for Azure SQL Database and develop a data API with Azure Web Apps and Static Web App. Furthermore, you'll gain skills in importing data via an external REST endpoint, exporting data using an Azure Function, and securing an Azure SQL Database. These essential skills will empower you to effectively develop and manage applications using Azure SQL Database.

In this course, you will learn about the fundamental concepts, methods, and strategies for using generative AI. You will gain a solid understanding of use cases where generative AI can provide solutions and address business needs. Additionally, you will learn about practical insights into technologies related to generative AI and how you can use those technologies to solve real-world problems. By the end of the course, you will explore project planning and how to discuss implementation of generative AI in your organization.

How much does poor software quality really cost? According to the Consortium for IT Software Quality, software defects cost the U.S. economy an estimated $2.84 trillion annually—largely due to issues that could have been caught with structured testing. The Software Testing Course provides testers, QA professionals, software developers, and analysts with the tools to plan, execute, and improve software testing across the lifecycle. You'll learn core testing concepts, techniques for both manual and automated testing, and strategies for testing in various software development frameworks. This testing course is ideal for anyone new to QA or those expanding their role into software testing. Through real-world examples and hands-on practice, you'll build confidence in test planning, defect tracking, and requirement validation using industry-standard tools and methodologies.

This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices. The ITIL 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, ITIL 4 Information Security Management Practice publications. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Ramp up your front-line service desk skills by utilizing the ITIL4 framework to manage service requests, respond to problems and monitor the health of your products and services. This 3-day course combines the key concepts, principles, values, and challenges of the Five ITIL® 4 management practices below: Service Desk Incident Management Problem Management Service Request Management Monitoring & Event Management It is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL4 in the context of monitoring, supporting, and fulfilling IT services. They will learn how to establish effective monitoring mechanisms to ensure service performance, availability, and capacity. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Get value out of your ITIL® 4 knowledge by using it to successfully configure, deploy, and manage IT-enabled products and services. The ITIL 4 Specialist: Plan, Implement and Control combined practice module is a 3-day course designed for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. After completion of this course, these individuals will be able to demonstrate their understanding and application of the key concepts covered in the following five ITIL Management Practices at both strategic and operational levels, and maximize value from these ITIL 4 practices: Change Enablement Deployment Management Release Management Service Configuration Management IT Asset Management

Cybersecurity analysts are critical to protecting organizations from cyberattacks and safeguarding sensitive information. Professionals who earn the Certified Cybersecurity Operations Analyst (CCOA)™ certification, brought to you by the creators of the globally recognized Certified Information Security Manager® (CISM®), will gain a deep understanding of identifying and responding to cyberthreats and performing vulnerability assessments, as well as industry best cybersecurity practices. Leveraging applicable modern technologies, CCOA learners will develop skills through hands-on training that places them in a lab environment where they will develop techniques they will use on the job.

Is your team looking to modernize data engineering for unified analytics? As organizations move from fragmented data tools to integrated platforms, Microsoft Fabric is the new standard for scalable, real-time analytics and data solutions. The DP-700 Microsoft Fabric Data Engineer course prepares you to design, build, and optimize enterprise analytics solutions using Microsoft Fabric. You’ll learn to ingest and transform data, orchestrate advanced analytics solutions, and secure your environment using Microsoft Fabric tools like Dataflows Gen2, Apache Spark, Delta Lake, and real-time dashboards. You’ll also receive targeted guidance, practice labs, and tips to help you succeed on the Microsoft DP-700 exam and earn your Fabric Data Engineer Associate certification.

In this learning path, you practice building journeys using Dynamics 365 Customer Insights. The skills validated include creating marketing assets like emails, creating a segment, creating a journey, adding elements to a journey, and publishing the journey.

In this learning path, you practice building segments using Customer Insights - Data. The skills validated include building a segment from profiles, generating insights and suggested segments, and managing segments. As prerequisites, students will ingest a dataset and build a simple customer profile.

Implement the Microsoft Defender for Endpoint environment to manage devices, perform investigations on endpoints, manage incidents in Defender XDR, and use Advanced Hunting with Kusto Query Language (KQL) to detect unique threats.

Cybersecurity leaders aren't just defenders—they're strategists. The global cybersecurity workforce gap reached 4 million professionals in 2023, highlighting urgent demand for experts who can secure and lead at the enterprise level. CompTIA SecurityX (formerly CASP+) is the only advanced-level, hands-on cybersecurity certification designed for senior security engineers and architects who lead cybersecurity readiness, design secure architectures, and implement resilient enterprise defenses. SecurityX is the capstone certification in the CompTIA Cybersecurity Pathway and now forms part of the CompTIA Xpert Series. This updated CAS-005 version includes performance-based questions and maps to 19 NICE Framework roles and 19 DoD Cyber Workforce roles, making it an ideal credential for defense contractors and enterprise security leaders alike.

Short on time but need an introduction to using Copilot with Microsoft Office 365? This course will help you embark on a journey to understand how Copilot can increase your productivity in many of the Microsoft Applications. Whether you are a seasoned Microsoft Office 365 user or new to its capabilities, this course will open your eyes to the transformative power of AI. It will equip participants with the knowledge and skills to effectively use Microsoft Copilot within Microsoft Word, PowerPoint, Excel, Outlook, and Teams, enhancing their productivity, collaboration, and content creation capabilities.

This course directs users to learn common prompt flows in Microsoft 365 apps including PowerPoint, Word, Excel, Teams, and Outlook. It also introduces Copilot Chat and discusses the difference between work and web grounded data.

This Learning Path examines no-code agents in Microsoft 365 Copilot Chat and SharePoint and explores how Microsoft 365 business users can create, manage, and use them.

Discover how Microsoft 365 Copilot enhances productivity and innovation across diverse functional areas, from finance and HR to sales, operations, marketing, IT, and beyond. This experience provides insights into crafting contextual prompts for Copilot and engaging use case scenarios that showcase seamless integration into daily business workflows. Whether you're a business user looking to streamline tasks or a decision-maker exploring AI-driven efficiencies, this course equips you with the skills to maximize Copilot's potential in your role.

This learning path provides a comprehensive guide to designing and implementing platform engineering within modern enterprises. It covers the foundational principles, strategic alignment with business goals, and the practical aspects of building scalable, secure, and future-proof platforms. By following this path, learners will gain the knowledge and skills needed to enhance developer productivity, ensure operational excellence, and drive continuous innovation.

This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organizations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL® ’s Service Value Chain and ITIL® practices. The module highlights key sustainability competencies and capabilities that service organizations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges. This class includes an exam voucher.

Take your SOC analyst skills to the next level with four full days of intensive live training, labs, and challenges designed to build the foundational skills essential for success in defensive security operations. This course provides deep, practical coverage of monitoring, detection, analysis, and incident response across key areas including phishing, network security, endpoint protection, SIEM management, threat intelligence, and DFIR (Digital Forensics and Incident Response). By the end of the training, you'll have a comprehensive understanding of Security Operations Center functions and investigative techniques—developed through real-world scenarios that reflect the demands placed on today’s SOC professionals. This course includes an Exam Vouchers for TCM Security’s Practical SOC Analyst Associate (PSAA) certification. Each exam voucher includes 1 exam attempt and is valid for 12-months from the course completion date.

Recurring problems don’t just waste time—they drain resources and damage trust. This Root Cause Analysis training course empowers professionals to stop problems at their source using structured, repeatable tools. You’ll learn how to investigate incidents effectively, apply RCA techniques like the 5 Whys and cause-and-effect diagrams, and create corrective actions that prevent recurrence. Whether you're new to RCA or need a stronger foundation, this course helps you build lasting problem-solving skills that make a measurable difference. This course has been approved for 7 PDUs | 7 CDUs. Private classes are available. We can tailor the training to your team’s schedule, address your organization’s challenges, and even incorporate your templates—saving you time and money. You can also add or remove topics to better align with your goals. Contact us to learn more.

Understand what Microsoft 365 Copilot Chat is and how it can help you in your daily work. Learn how to access Copilot Chat experiences and write prompts.

Machine Learning (ML) Engineering on Amazon Web Services (AWS) is a 3-day intermediate course designed for ML professionals seeking to learn machine learning engineering on AWS. Participants learn to build, deploy, orchestrate, and operationalize ML solutions at scale through a balanced combination of theory, practical labs, and activities. Participants will gain practical experience using AWS services such as Amazon SageMaker AI and analytics tools such as Amazon EMR to develop robust, scalable, and production-ready machine learning applications.

Over half of IT decision-makers say their current enterprise networks can’t support long-term innovation. As business demands outpace legacy infrastructure, engineers must master both traditional internetwork operations and next-gen solutions like SD-WAN, automation, and virtualization. The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.4 course gives you the knowledge and skills needed to install, configure, operate, and troubleshoot Cisco enterprise networks—from core routing and switching to wireless, security, automation, and overlay network design using Cisco SD-Access and SD-WAN solutions. This course prepares you for the 350-401 ENCOR exam, the core exam required for the Cisco Certified Network Professional (CCNP) Enterprise certification and Cisco Certified Specialist – Enterprise Core credential. It also supports certification prep for CCIE Enterprise Wireless, Cisco Certified Network Associate (CCNA), and ENARSI.

Generative Artificial Intelligence (AI) is becoming more functional and accessible, and AI agents are a key component of this evolution. This learning path will help you understand the AI agents, including when to use them and how to build them, using Azure AI Agent Service and Semantic Kernel Agent Framework. By the end of this learning path, you will have the skills needed to develop AI agents on Azure.

In this course, you'll learn the basics of GitHub and gain a better understanding of its fundamental features with a hands-on exercise all within a GitHub repository. You'll learn best practices for building, hosting, and maintaining a secure repository on GitHub.

This course explores the use of AI in the context of GitHub Copilot, a generative AI tool for developers. It equips users with the knowledge and skills to use Copilot effectively while mitigating potential ethical and operational risks associated with AI usage.

GitHub Advanced Security (GHAS) plays a crucial role in enhancing the security posture of software development projects on GitHub. It provides a comprehensive set of tools and features designed to identify and address security vulnerabilities throughout the development lifecycle. By integrating security directly into the development process with GHAS, your team can build more secure and reliable software. The course will explore how to utilize GHAS to maximize security impact and understand GHAS and its role in the security ecosystem.

GitHub Foundations introduces you to the fundamental concepts, features, and products of GitHub. You'll discover the benefits of using GitHub as a collaborative platform and explore its core features, such as repository management, commits, branches, and merging. Through curated modules and hands-on exercises, you'll gain a solid understanding of GitHub's essential tools and be well-equipped to start contributing to projects and collaborating effectively within GitHub.

Cybercrime damages are projected to reach $10.5 trillion annually by 2025. With internal and external threats growing, organizations can’t afford gaps in governance, compliance, or data protection. The SC-401 Information Security Administrator Course teaches you to plan and implement information security for sensitive data using Microsoft Purview and related services. You’ll get hands-on experience with data loss prevention, insider risk management, retention, encryption, and AI safeguards, learning how to protect data across Microsoft 365, respond to security alerts, manage AI risks, and develop policies that support your organization’s risk reduction goals.

TRACOM’s Introduction to SOCIAL STYLE Open Enrollment program provides a solid understanding of behavioral differences and teaches fundamental strategies to apply SOCIAL STYLE and Versatility knowledge. What’s Included Multi-rater Assessment and Profile Report which provides detailed analysis of learners’ SOCIAL STYLE and Versatility as well as recommendations to improve strengths and address blind spots. Participant Workbook is used to help explain key program concepts and helps put them into practice. SOCIAL STYLE Passport and SOCIAL STYLE Navigator are online tools that help people apply SOCIAL STYLE concepts to dozens of common workplace scenarios and see how Style is seen and applied in various countries around the world.

Build agents that extend Microsoft 365 Copilot with additional knowledge and capabilities. Use Copilot Studio to build declarative agents, add knowledge, add actions, and publish agents to Microsoft 365 Copilot.

The PNPT Accelerated Camp is an innovative program specifically designed for individuals aspiring to enter the field of ethical hacking, as well as for those seeking to enhance their professional skills. This program stands out for its focus on live training, offering a dynamic and interactive learning environment that greatly benefits students who thrive under direct instruction. Participants will receive immediate feedback and guidance from expert instructors, fostering a more engaging and effective learning experience. Whether you’re looking to kickstart a career in cybersecurity or aiming to elevate your existing professional expertise, the PNPT Accelerated Camp provides a comprehensive, hands-on approach that will prepare you for the PJPT and PNPT penetration testing certifications. Please note that this course may meet once a week for 4 weeks.

Security Operations (SOC) 201 is an advanced course designed to elevate your ability to detect, investigate, and respond to complex cyber threats at scale. Building on the foundational skills from SOC 101, this course focuses on developing an effective investigative methodology and mastering the responsibilities of an Incident Responder or Threat Hunter. Through hands-on labs and realistic scenarios, you’ll investigate sophisticated threats across enterprise environments, applying advanced techniques aligned with the MITRE ATT&CK framework. The curriculum emphasizes proactive threat hunting as part of a continuous detection and response cycle, helping analysts identify active threats, uncover security gaps, and improve future investigations. By the end of the course, you'll be equipped with the mindset, tools, and methodologies needed to confidently investigate incidents, trace root causes, and respond effectively to advanced adversaries. This course includes an Exam Vouchers for TCM Security’s Practical SOC Analyst Professional (PSAP) certification – Launching September 2025. Each exam voucher includes 1 exam attempt and is valid for 12-months from the course completion date or certification release date.

ISACA Advanced in AI Security ManagementTM (AAISM) validates security management professionals’ ability to demonstrate their expertise in AI. This credential builds upon existing security best practices to enhance expertise and adapt to the evolving AI-driven landscape, ensuring robust protection and a strategic edge.

This three-day, instructor-led course provides IS auditors with the foundational knowledge and background of AI solutions to evaluate their proper governance, design, development, and security to apply their expertise in audit and assurance activities in the enterprise. The course is structured to align with the job practice and features a variety of knowledge check questions, case studies, activities, and discussions designed to apply the concepts to real-life business scenarios.

One of the most common tools to structure and organize users and computers in a business environment is Microsoft’s Active Directory. However, Active Directory also happens to be one of the most exploited tools that hackers utilize to gain access to corporate networks. This live Active Directory training class will not only teach you the most common exploits hackers use to break into networks, it will also teach you the steps that you need to take to remediate and patch these exploits. You’ll gain practical skills and knowledge that can be immediately applied to secure your environment.

This hands-on live training is designed to take you from beginner to confident web application pentester with no prior hacking experience required. You’ll gain a solid foundation in how web apps work, how to find and exploit common vulnerabilities, and how to think like an attacker. The primary focus is learning by doing, with each module focusing on real-world techniques. You will also receive 12-months access to the full on-demand version of the course to support the reinforcement of classroom learning objectives. This course includes two Exam Vouchers for TCM Security’s Practical Web Pentest Associate (PWPA) and Practical Web Pentest Professional (PWPP) certifications. Each exam voucher includes 1 exam attempt and is valid for 12-months from the course completion date.

Learn how GitHub Actions enables you to automate your software development cycle. You'll learn how to plan automation of your software development life cycle with GitHub Actions workflows, use GitHub Actions to automatically build an application, and use GitHub Script to interact with the GitHub API.

CompTIA A+ Certification Prep (Exam 220-1201 & 220-1202) course equips participants with essential skills to install, configure, and maintain computer systems, mobile devices, and software. It covers troubleshooting, cybersecurity, and customer support, along with an understanding of cloud technologies, virtualization, and multi-OS environments in corporate settings.

Nearly 77% of businesses are already using or exploring artificial intelligence, yet many professionals still feel uncertain about how to engage with it. The CompTIA AI Essentials course helps you build the confidence to use AI tools effectively, boosting productivity, enhancing communication, and making smarter decisions while understanding the ethical considerations that come with this rapidly evolving field. Delivered in a 1-day, instructor-led format, the course covers AI concepts, generative AI tools, prompt engineering, and responsible use through CompTIA’s proven learning model of instruction, practice, and feedback. With hands-on activities and free retakes, you’ll walk away ready to embrace AI as a trusted collaborator in your work.

Breaking into IT can feel overwhelming for students and career changers who aren’t sure where to begin. With employers increasingly expecting digital literacy—over 90% of jobs now require some level of digital skill (World Economic Forum)—building a strong foundation is essential. The CompTIA Tech+ certification establishes that foundation. As the new entry-level standard replacing the retired ITF+ exam, Tech+ covers hardware, software, networking, databases, operating systems, and cybersecurity, while introducing career pathways in each domain. Delivered in a 5-day instructor-led format, Tech+ validates career-ready knowledge and prepares learners for advanced certifications like CompTIA A+, making it the ideal first step toward a successful IT career.

This course covers generative AI engineering on Azure Databricks, using Spark to explore, fine-tune, evaluate, and integrate advanced language models. It teaches how to implement techniques like retrieval-augmented generation (RAG) and multi-stage reasoning, as well as how to fine-tune large language models for specific tasks and evaluate their performance. Students will also learn about responsible AI practices for deploying AI solutions and how to manage models in production using LLMOps (Large Language Model Operations) on Azure Databricks.

The Ethical Hacker Bootcamp is an immersive, instructor-led training program designed to build practical offensive cybersecurity skills through hands-on, real-world scenarios. Ideal for organizations seeking to strengthen internal cybersecurity capabilities, the course equips professionals with the tools and techniques necessary to identify and mitigate vulnerabilities before they can be exploited. Emphasizing live instruction and direct interaction with expert practitioners, the bootcamp offers a dynamic learning environment that goes beyond traditional certification prep. The curriculum supports real-world application and prepares participants for advanced certifications such as PJPT and PNPT. This bootcamp provides a practical foundation in ethical hacking for security professionals working to improve organizational resilience against modern threats. This course includes three Exam Vouchers for TCM Security Certifications: Practical Junior Penetration Tester (PJPT), Practical Network Penetration Tester (PNPT), and Practical OSINT Research Professional (PORP). Each exam voucher includes 1 exam attempt and is valid for 12-months from the course completion date or certification release date.

Open-Source Intelligence (OSINT) is the bedrock of modern reconnaissance, powering everything from penetration tests to threat-hunting investigations. This immersive one-day live course equips you with the practical tools and workflows needed to collect, analyze, and leverage publicly available data safely, legally, and efficiently. Its immersive, practice-first design sets this course apart: concise theory bursts flow straight into guided labs where you build and refine your own OSINT toolkit, and every module mirrors the reconnaissance stages of real-world penetration tests, so the techniques you master translate seamlessly to both client projects and day-to-day security tasks on the job. This course includes an Exam Voucher for TCM Security’s Practical OSINT Research Professional (PORP) Certification. Each exam voucher includes 1 exam attempt and is valid for 12-months from the course completion date or certification release date.

In this course, you’ll explore the core principles and strategies for designing Agentic AI systems using AWS services. You’ll learn how Agentic AI differs from traditional conversational systems, and how to use tools like Amazon Q, Kiro, Amazon Bedrock Agents, and Amazon Bedrock AgentCore to build autonomous, goal-driven solutions that solve real-world problems.

In this course, an expert instructor will teach your team how to become more effective and efficient by fusing the principles of agile processes with Jira skills and practices. Your team will learn about kanban, scrum, and Jira essentials like searching, JQL, epics, and more. Throughout the course, your team will be able to ask organization-specific questions in real-time and get the answers they need. The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

Prepare to take the Atlassian Certified Associate — Jira Software Essentials certification exam by reviewing each exam topic with a live instructor. Earning the Jira Software Essentials certification proves you can manage your work in Jira software and collaborate efficiently with teams using the kanban and scrum agile frameworks. In this course, you’ll review the concepts and skills tested on the exam, including agile frameworks, basic Jira concepts and terms, Jira navigation, workflows, and boards. You’ll also review how to create and collaborate on issues, basic and advanced issue operations, the lifecycle of issues, and the similarities and differences between scrum and kanban boards.

The PMI Construction Professional (PMI-CP™) certification stands alone as the industry's only globally recognized certification for construction project management. This PMI certification validates your expertise in leading complex projects, managing contracts, and navigating common challenges in the construction industry. Our foundational course series delivers practical skills you'll use immediately, covering everything from project communications to risk management. Whether you're preparing for the certification exam or enhancing your current capabilities, this instructor-led course provides the foundation for your next career milestone.

Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships. This course has been approved for 14 PDUs | 14 CDUs

This course explores how to work smarter with Copilot in Microsoft Fabric. Learn how to integrate, transform, store data, and create insightful reports using Copilot in Microsoft Fabric.

An expert instructor will teach your team how to pair Jira and Confluence to create a single source of project knowledge, improve your team’s project understanding, and maintain a detailed project history. Your team will learn how to create a Jira work item in a Confluence page and a Confluence page in a Jira work item. You’ll also learn how to seamlessly link between applications and view important Jira information in Confluence.

An expert instructor will teach your team the tasks and best practices needed to create, configure, and maintain company-managed projects in Jira and how to partner effectively with Jira administrators. Then, your team will explore topics that go beyond the scope of project admins: they’ll learn how project administration is tied to Jira administration and they’ll discover the importance of maintaining the health of the system as a whole.

In this live team training class, your team will learn to create reliable forecasts and track current work with roadmapping for enterprise.

An expert instructor will teach your team how to use Jira reports and dashboards to view and assess progress and identify bottlenecks ahead of time. Your team will learn how to read Jira reports and share meaningful reports and dashboards with stakeholders. They’ll also learn dashboard best practices and pitfalls — including how to ensure your team’s reporting reflects the right metrics (like health, progress, and status) at the right time.

An expert instructor will teach your team how to use Jira automation to automate repetitive work tasks. Your team will explore the building blocks of automation rules, including triggers, conditions, actions, branch rules, and smart values. Then, they’ll learn how to create their own automation rules.

An expert instructor will teach your team advanced workflow features like conditions, validators, post functions, triggers, and properties. Your team will also learn about commonly used workflow configurations such as statuses and transitions and how to deal with complex workflow requirements. Then, your team will learn how to create custom workflows.

An expert instructor will teach your team how to set up and configure Jira Service Management for the ITSM practice of service request management. Your team will experience hands-on learning with Assets for asset management and Confluence for knowledge management. You’ll cover both IT and business use cases, incorporating enterprise service management practices.

An expert instructor will guide your team as you learn how to practice incident management from detection to resolution with Atlassian-recommended tools, including Jira Service Management.

An expert instructor will teach your team how to set up and manage a service desk. Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.

An expert instructor will teach your team how to effectively manage your organization’s enterprise assets (EAM) and IT assets (ITSM) and leverage your CMDB capabilities.

An expert instructor will teach your team how to manage Confluence for your organization and keep it running smoothly. Your team will learn how to manage users and groups and control permission settings, discover best practices for structuring and organizing content across multiple teams, and see real-world examples of how other administrators use Confluence to improve teamwork.

An expert instructor teach your team how to use Confluence by designing spaces — collections of related pages — that fit your team’s unique needs and goals. Your team will learn how to best organize and maintain their Confluence content so they can always find what they need. They’ll also learn how to control access to their content, declutter their space, create standardized content using templates and blueprints, and use macros to reduce the need for manual updates.

An expert instructor will teach your team foundational Jira administration skills. Your team will learn how to configure Jira, apply global permissions, create new projects, update workflows, and control access to your products. The instructor will use real-world business scenarios to teach your team tips and best practices to ensure their success as Jira administrators.

An expert instructor will teach your team the most advanced Jira administration tasks using a business case study. Your team will learn how to configure issue types, fields, screens, workflows, sprints, boards, and schemes to meet your business requirements.

An expert instructor will teach your team how to unlock the full power of Jira Service Management using Assets. Assets data provides context to your Jira Service Management tickets, keeping relevant information at agents' fingertips.

An expert instructor will teach your team how to manage the Atlassian accounts of your employees and the product access and licenses your company uses. Your team will learn how to add users and manage them without using up too many license seats or giving unauthorized access to data.

Communicating effectively with a variety of people is essential, but this core skill is often neglected. Learning to recognize people’s natural behavioral styles will help you meet priorities by communicating in ways that meet people’s needs and work preferences.  Watermark Learning and TRACOM have come together to offer the Understanding Behavior Using  SOCIAL STYLE® course, which is a highly engaging program covering the impact behaviors have on relationships through the use of interactive exercises. It includes TRACOM's multi-rater SOCIAL STYLE Assessment and Profile Report for each learner. This course will earn you 6.5 PDUs | 6.5 CDUs

This fast-paced, one-day instructor-led training course introduces students to the foundational principles of Lean Six Sigma and prepares them to earn the Lean Six Sigma White Belt certification. Designed for individuals seeking a solid understanding of continuous improvement methodologies, this course covers essential terminology, tools, and techniques used to eliminate waste, reduce variation, and drive operational excellence across any industry. Whether you're new to process improvement or looking to build a strong foundation for further Six Sigma study, this course provides the knowledge and confidence to pass the certification exam and begin applying Lean Six Sigma principles in the workplace.

Our Lean Six Sigma Yellow Belt training teaches you the essential strategies and tools necessary for process improvement and qualifies you as a Six Sigma professional who is skilled in the fundamentals of the Lean Six Sigma Methodology. Upon successfully completing the course (attending all days and completing all assignments), you must take a 100-question certification exam online and achieve a passing score to earn the Lean Six Sigma Yellow Belt (LSSYB) credential from Project Management Academy®. The cost of this exam is included in your course registration fee. Project Management Academy is accredited by the Council for Six Sigma Certification (CSSC), an Official Industry Standard for Six Sigma Accreditation. Employers and third parties may submit certification inquiries to verify@projectmanagementacademy.net.

CompTIA AI Prompting Essentials is a hands-on, vendor-neutral course designed for professionals at any experience level to master AI skills that drive real workplace results. Learners develop practical abilities in writing effective prompts, automating routine tasks, and using AI responsibly through interactive, job-focused scenarios, no coding or prior AI experience required. With a focus on real-world applications, critical thinking, and measurable competency, this course enables individuals and teams to confidently integrate AI tools into daily work, increasing efficiency and effectiveness across industries and roles.

This one-day live session will focus on teaching students web application hacking basics. The contents covered in this live training session will help students prepare for certification exams like the Practical Web Pentest Associate (PWPA), the Practical Junior Penetration Tester (PJPT), and the Practical Network Penetration Tester (PNPT).